Ubuntu
ubuntu-advantage-tools package

ubuntu pro collect-logs crashes

Bug #1991915 reported by Chris van Meer on 2022-10-06

This bug report is a duplicate of: Bug #1991858: UnicodeDecodeError: 'utf-8' codec can't decode byte 0x8b in position 1: invalid start byte. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	ubuntu-advantage-tools (Ubuntu)	New	Undecided	Unassigned

Bug Description

Running the pro collect-logs command fails, probably because of some utf-8 decoding issues.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-advantage-tools 27.11.2~22.04.1
ProcVersionSignature: Ubuntu 5.15.0-46.49-generic 5.15.39
Uname: Linux 5.15.0-46-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Thu Oct 6 11:52:32 2022
InstallationDate: Installed on 2021-12-17 (293 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: Upgraded to jammy on 2022-04-26 (163 days ago)

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Revision history for this message

Chris van Meer (cvanmeer) wrote on 2022-10-06:

Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
HookError_source_ubuntu_advantage_tools.txt Edit (609 bytes, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (314 bytes, text/plain; charset="utf-8")

Revision history for this message

Renan Rodrigo (renanrodrigo) wrote on 2022-10-07:

Hello, Chris,

Thanks for reporting this bug. We had a report, I am marking this one as a dup.

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