| 2021-05-06 08:49:34 |
Domas Monkus |
bug |
|
|
added bug |
| 2021-05-06 08:49:34 |
Domas Monkus |
attachment added |
|
/var/log/ubuntu-advantage.log https://bugs.launchpad.net/bugs/1927329/+attachment/5495131/+files/ubuntu-advantage.log |
|
| 2021-05-13 13:21:57 |
Lucas Albuquerque Medeiros de Moura |
ubuntu-advantage-tools (Ubuntu): status |
New |
Fix Committed |
|
| 2021-05-13 13:22:03 |
Lucas Albuquerque Medeiros de Moura |
ubuntu-advantage-tools (Ubuntu): assignee |
|
Lucas Albuquerque Medeiros de Moura (lamoura) |
|
| 2021-05-26 18:17:37 |
Grant Orndorff |
description |
While trying to reproduce https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029, when running `ua attach <token>` on a xenial ec2 instance, I got the following error:
```
Enabling default service esm-infra
Updating package lists
UA Infra: ESM enabled
Enabling default service livepatch
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools
```
`/var/log/ubuntu-advantage.log` contains the following output (attaching full log):
```
2021-05-06 08:31:30,867 - contract.py:(274) [ERROR]: Unexpected error processing contract delta for livepatch: {'entitlement': {'affordances': {'kernelFlavors': ['generic', 'lowlatency', 'oem', 'aws'], 'series': ['trusty', 'xenial', 'bionic', 'focal'], 'minKernelVersion': '4.4', 'tier': 'updates', 'architectures': ['amd64', 'x86_64']}, 'entitled': True, 'obligations': {'enableByDefault': True}, 'directives': {'caCerts': '', 'remoteServer': 'https://livepatch.canonical.com'}, 'type': 'livepatch'}, 'resourceToken': 'mAgJOEWNBR0pkLVA1NG15WEhwalIxWDd5akREbTNaek1fOU54RGtXSFNDZXFreF9nOmE5NzJkODcwNzA3OTRlNmVhNDMyMDE3YWNkZDRmMzU2AAI4aXMtY29udHJhY3QgY0FHSmQtUDU0bXlYSHBqUjFYN3lqRERtM1p6TV85TnhEa1dIU0NlcWt4X2cAAhVpcy1yZXNvdXJjZSBsaXZlcGF0Y2gAAAYgQSFlXM5eOgCSzpsjCEyAGMxYG_CaoyJ62D8JGCXVoqw'}
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 260, in process_entitlements_delta
series_overrides=series_overrides,
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 330, in process_entitlement_delta
orig_access, deltas, allow_enable=allow_enable
File "/usr/lib/python3/dist-packages/uaclient/entitlements/livepatch.py", line 231, in process_contract_deltas
if super().process_contract_deltas(orig_access, deltas, allow_enable):
File "/usr/lib/python3/dist-packages/uaclient/entitlements/base.py", line 457, in process_contract_deltas
self.enable()
File "/usr/lib/python3/dist-packages/uaclient/entitlements/livepatch.py", line 104, in enable
[SNAP_CMD, "wait", "system", "seed.loaded"], capture=True
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 608, in subp
out, err = _subp(args, rcs, capture, timeout, env=env)
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 565, in _subp
stderr=err.decode("utf-8"),
uaclient.util.ProcessExecutionError: Failed running command '/usr/bin/snap wait system seed.loaded' [exit(1)]. Message: error: Unknown command `wait'. Please specify one command of: abort, ack, buy, change, changes, connect, create-user, disable, disconnect, download, enable, find, help, install, interfaces, known, list, login, logout, refresh, remove, run or try
```
Additional information
----------------------
```
ubuntu@ip-172-31-29-198:~$ lsb_release -rd
Description: Ubuntu 16.04.1 LTS
Release: 16.04
```
```
ubuntu@ip-172-31-29-198:~$ apt-cache policy ubuntu-advantage-tools
ubuntu-advantage-tools:
Installed: 27.0~16.04.1
Candidate: 27.0~16.04.1
Version table:
*** 27.0~16.04.1 500
500 http://us-west-2.ec2.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages
100 /var/lib/dpkg/status
27.0~16.04.1 500
500 http://ppa.launchpad.net/ua-client/stable/ubuntu xenial/main amd64 Packages
```
```
ubuntu@ip-172-31-29-198:~$ snap --version
snap 2.14.2~16.04
snapd 2.14.2~16.04
series 16
ubuntu 16.04
``` |
[Impact]
TODO Grant
[Test Plan]
Reproduce the bug by trying to attach ua on a vm with an old version of snap. For example:
```
multipass launch -n test-xenial-old-snap xenial
multipass shell test-xenial-old-snap
# inside the vm now
sudo apt update
sudo apt install snapd=2.0.2 ubuntu-core-launcher=1.0.27
sudo apt install ubuntu-advantage-tools
sudo ua attach YOUR_UA_TOKEN_HERE
```
You should see the error described in this bug below.
To see the fix in action: detach, install the new version of ua from our staging ppa and try again.
```
sudo ua detach
sudo add-apt-repository ppa:ua-client/staging
sudo apt update
sudo apt install ubuntu-advantage-tools
sudo ua attach YOUR_UA_TOKEN_HERE
```
Enabling livepatch will still likely fail, but ua will output a suggestion to update snapd, which will resolve the issue.
[Where problems could occur]
TODO Grant
[Other Info]
TODO Grant
[Original Description]
While trying to reproduce https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029, when running `ua attach <token>` on a xenial ec2 instance, I got the following error:
```
Enabling default service esm-infra
Updating package lists
UA Infra: ESM enabled
Enabling default service livepatch
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools
```
`/var/log/ubuntu-advantage.log` contains the following output (attaching full log):
```
2021-05-06 08:31:30,867 - contract.py:(274) [ERROR]: Unexpected error processing contract delta for livepatch: {'entitlement': {'affordances': {'kernelFlavors': ['generic', 'lowlatency', 'oem', 'aws'], 'series': ['trusty', 'xenial', 'bionic', 'focal'], 'minKernelVersion': '4.4', 'tier': 'updates', 'architectures': ['amd64', 'x86_64']}, 'entitled': True, 'obligations': {'enableByDefault': True}, 'directives': {'caCerts': '', 'remoteServer': 'https://livepatch.canonical.com'}, 'type': 'livepatch'}, 'resourceToken': 'mAgJOEWNBR0pkLVA1NG15WEhwalIxWDd5akREbTNaek1fOU54RGtXSFNDZXFreF9nOmE5NzJkODcwNzA3OTRlNmVhNDMyMDE3YWNkZDRmMzU2AAI4aXMtY29udHJhY3QgY0FHSmQtUDU0bXlYSHBqUjFYN3lqRERtM1p6TV85TnhEa1dIU0NlcWt4X2cAAhVpcy1yZXNvdXJjZSBsaXZlcGF0Y2gAAAYgQSFlXM5eOgCSzpsjCEyAGMxYG_CaoyJ62D8JGCXVoqw'}
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 260, in process_entitlements_delta
series_overrides=series_overrides,
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 330, in process_entitlement_delta
orig_access, deltas, allow_enable=allow_enable
File "/usr/lib/python3/dist-packages/uaclient/entitlements/livepatch.py", line 231, in process_contract_deltas
if super().process_contract_deltas(orig_access, deltas, allow_enable):
File "/usr/lib/python3/dist-packages/uaclient/entitlements/base.py", line 457, in process_contract_deltas
self.enable()
File "/usr/lib/python3/dist-packages/uaclient/entitlements/livepatch.py", line 104, in enable
[SNAP_CMD, "wait", "system", "seed.loaded"], capture=True
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 608, in subp
out, err = _subp(args, rcs, capture, timeout, env=env)
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 565, in _subp
stderr=err.decode("utf-8"),
uaclient.util.ProcessExecutionError: Failed running command '/usr/bin/snap wait system seed.loaded' [exit(1)]. Message: error: Unknown command `wait'. Please specify one command of: abort, ack, buy, change, changes, connect, create-user, disable, disconnect, download, enable, find, help, install, interfaces, known, list, login, logout, refresh, remove, run or try
```
Additional information
----------------------
```
ubuntu@ip-172-31-29-198:~$ lsb_release -rd
Description: Ubuntu 16.04.1 LTS
Release: 16.04
```
```
ubuntu@ip-172-31-29-198:~$ apt-cache policy ubuntu-advantage-tools
ubuntu-advantage-tools:
Installed: 27.0~16.04.1
Candidate: 27.0~16.04.1
Version table:
*** 27.0~16.04.1 500
500 http://us-west-2.ec2.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages
100 /var/lib/dpkg/status
27.0~16.04.1 500
500 http://ppa.launchpad.net/ua-client/stable/ubuntu xenial/main amd64 Packages
```
```
ubuntu@ip-172-31-29-198:~$ snap --version
snap 2.14.2~16.04
snapd 2.14.2~16.04
series 16
ubuntu 16.04
``` |
|
| 2021-05-26 18:48:08 |
Grant Orndorff |
description |
[Impact]
TODO Grant
[Test Plan]
Reproduce the bug by trying to attach ua on a vm with an old version of snap. For example:
```
multipass launch -n test-xenial-old-snap xenial
multipass shell test-xenial-old-snap
# inside the vm now
sudo apt update
sudo apt install snapd=2.0.2 ubuntu-core-launcher=1.0.27
sudo apt install ubuntu-advantage-tools
sudo ua attach YOUR_UA_TOKEN_HERE
```
You should see the error described in this bug below.
To see the fix in action: detach, install the new version of ua from our staging ppa and try again.
```
sudo ua detach
sudo add-apt-repository ppa:ua-client/staging
sudo apt update
sudo apt install ubuntu-advantage-tools
sudo ua attach YOUR_UA_TOKEN_HERE
```
Enabling livepatch will still likely fail, but ua will output a suggestion to update snapd, which will resolve the issue.
[Where problems could occur]
TODO Grant
[Other Info]
TODO Grant
[Original Description]
While trying to reproduce https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029, when running `ua attach <token>` on a xenial ec2 instance, I got the following error:
```
Enabling default service esm-infra
Updating package lists
UA Infra: ESM enabled
Enabling default service livepatch
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools
```
`/var/log/ubuntu-advantage.log` contains the following output (attaching full log):
```
2021-05-06 08:31:30,867 - contract.py:(274) [ERROR]: Unexpected error processing contract delta for livepatch: {'entitlement': {'affordances': {'kernelFlavors': ['generic', 'lowlatency', 'oem', 'aws'], 'series': ['trusty', 'xenial', 'bionic', 'focal'], 'minKernelVersion': '4.4', 'tier': 'updates', 'architectures': ['amd64', 'x86_64']}, 'entitled': True, 'obligations': {'enableByDefault': True}, 'directives': {'caCerts': '', 'remoteServer': 'https://livepatch.canonical.com'}, 'type': 'livepatch'}, 'resourceToken': 'mAgJOEWNBR0pkLVA1NG15WEhwalIxWDd5akREbTNaek1fOU54RGtXSFNDZXFreF9nOmE5NzJkODcwNzA3OTRlNmVhNDMyMDE3YWNkZDRmMzU2AAI4aXMtY29udHJhY3QgY0FHSmQtUDU0bXlYSHBqUjFYN3lqRERtM1p6TV85TnhEa1dIU0NlcWt4X2cAAhVpcy1yZXNvdXJjZSBsaXZlcGF0Y2gAAAYgQSFlXM5eOgCSzpsjCEyAGMxYG_CaoyJ62D8JGCXVoqw'}
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 260, in process_entitlements_delta
series_overrides=series_overrides,
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 330, in process_entitlement_delta
orig_access, deltas, allow_enable=allow_enable
File "/usr/lib/python3/dist-packages/uaclient/entitlements/livepatch.py", line 231, in process_contract_deltas
if super().process_contract_deltas(orig_access, deltas, allow_enable):
File "/usr/lib/python3/dist-packages/uaclient/entitlements/base.py", line 457, in process_contract_deltas
self.enable()
File "/usr/lib/python3/dist-packages/uaclient/entitlements/livepatch.py", line 104, in enable
[SNAP_CMD, "wait", "system", "seed.loaded"], capture=True
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 608, in subp
out, err = _subp(args, rcs, capture, timeout, env=env)
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 565, in _subp
stderr=err.decode("utf-8"),
uaclient.util.ProcessExecutionError: Failed running command '/usr/bin/snap wait system seed.loaded' [exit(1)]. Message: error: Unknown command `wait'. Please specify one command of: abort, ack, buy, change, changes, connect, create-user, disable, disconnect, download, enable, find, help, install, interfaces, known, list, login, logout, refresh, remove, run or try
```
Additional information
----------------------
```
ubuntu@ip-172-31-29-198:~$ lsb_release -rd
Description: Ubuntu 16.04.1 LTS
Release: 16.04
```
```
ubuntu@ip-172-31-29-198:~$ apt-cache policy ubuntu-advantage-tools
ubuntu-advantage-tools:
Installed: 27.0~16.04.1
Candidate: 27.0~16.04.1
Version table:
*** 27.0~16.04.1 500
500 http://us-west-2.ec2.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages
100 /var/lib/dpkg/status
27.0~16.04.1 500
500 http://ppa.launchpad.net/ua-client/stable/ubuntu xenial/main amd64 Packages
```
```
ubuntu@ip-172-31-29-198:~$ snap --version
snap 2.14.2~16.04
snapd 2.14.2~16.04
series 16
ubuntu 16.04
``` |
[Impact]
This bug results in ua failing to enable livepatch with no guidance to the user on how to resolve the issue. This only happens when the user has an older version of snapd installed.
The fix prints a new helpful message when this situation is detected. The message instructs the user to update snapd, which resolves the issue. Without this fix, users may give up while trying to enable livepatch and miss out on its benefits.
[Test Plan]
Reproduce the bug by trying to attach ua on a vm with an old version of snap. For example:
```
multipass launch -n test-xenial-old-snap xenial
multipass shell test-xenial-old-snap
# inside the vm now
sudo apt update
sudo apt install snapd=2.0.2 ubuntu-core-launcher=1.0.27
sudo apt install ubuntu-advantage-tools
sudo ua attach YOUR_UA_TOKEN_HERE
```
You should see the error described in this bug below.
To see the fix in action: detach, install the new version of ua from our staging ppa and try again.
```
sudo ua detach
sudo add-apt-repository ppa:ua-client/staging
sudo apt update
sudo apt install ubuntu-advantage-tools
sudo ua attach YOUR_UA_TOKEN_HERE
```
Enabling livepatch will still likely fail, but ua will output a suggestion to update snapd, which will resolve the issue.
[Where problems could occur]
The fix works by catching an exception when calling `snap wait` and printing the helpful message. It is possible that, if a mistake was made, we may catch a different error and print this message even though it is unrelated.
The fix also relies on the structure of the error message from snapd. If the error message structure were to change, this message won't be triggered properly.
[Other Info]
This issue is really a manifestation of ua's implied dependency on a recent version of snapd when enabling livepatch. ua doesn't require snapd for all features though, which is why it is not an explicit dependency. For example, a common use of ua is to enable a fips certified kernel (which is actually incompatible with livepatch). For those situations, there is no need for snapd to be installed or up to date.
[Original Description]
While trying to reproduce https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029, when running `ua attach <token>` on a xenial ec2 instance, I got the following error:
```
Enabling default service esm-infra
Updating package lists
UA Infra: ESM enabled
Enabling default service livepatch
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools
```
`/var/log/ubuntu-advantage.log` contains the following output (attaching full log):
```
2021-05-06 08:31:30,867 - contract.py:(274) [ERROR]: Unexpected error processing contract delta for livepatch: {'entitlement': {'affordances': {'kernelFlavors': ['generic', 'lowlatency', 'oem', 'aws'], 'series': ['trusty', 'xenial', 'bionic', 'focal'], 'minKernelVersion': '4.4', 'tier': 'updates', 'architectures': ['amd64', 'x86_64']}, 'entitled': True, 'obligations': {'enableByDefault': True}, 'directives': {'caCerts': '', 'remoteServer': 'https://livepatch.canonical.com'}, 'type': 'livepatch'}, 'resourceToken': 'mAgJOEWNBR0pkLVA1NG15WEhwalIxWDd5akREbTNaek1fOU54RGtXSFNDZXFreF9nOmE5NzJkODcwNzA3OTRlNmVhNDMyMDE3YWNkZDRmMzU2AAI4aXMtY29udHJhY3QgY0FHSmQtUDU0bXlYSHBqUjFYN3lqRERtM1p6TV85TnhEa1dIU0NlcWt4X2cAAhVpcy1yZXNvdXJjZSBsaXZlcGF0Y2gAAAYgQSFlXM5eOgCSzpsjCEyAGMxYG_CaoyJ62D8JGCXVoqw'}
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 260, in process_entitlements_delta
series_overrides=series_overrides,
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 330, in process_entitlement_delta
orig_access, deltas, allow_enable=allow_enable
File "/usr/lib/python3/dist-packages/uaclient/entitlements/livepatch.py", line 231, in process_contract_deltas
if super().process_contract_deltas(orig_access, deltas, allow_enable):
File "/usr/lib/python3/dist-packages/uaclient/entitlements/base.py", line 457, in process_contract_deltas
self.enable()
File "/usr/lib/python3/dist-packages/uaclient/entitlements/livepatch.py", line 104, in enable
[SNAP_CMD, "wait", "system", "seed.loaded"], capture=True
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 608, in subp
out, err = _subp(args, rcs, capture, timeout, env=env)
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 565, in _subp
stderr=err.decode("utf-8"),
uaclient.util.ProcessExecutionError: Failed running command '/usr/bin/snap wait system seed.loaded' [exit(1)]. Message: error: Unknown command `wait'. Please specify one command of: abort, ack, buy, change, changes, connect, create-user, disable, disconnect, download, enable, find, help, install, interfaces, known, list, login, logout, refresh, remove, run or try
```
Additional information
----------------------
```
ubuntu@ip-172-31-29-198:~$ lsb_release -rd
Description: Ubuntu 16.04.1 LTS
Release: 16.04
```
```
ubuntu@ip-172-31-29-198:~$ apt-cache policy ubuntu-advantage-tools
ubuntu-advantage-tools:
Installed: 27.0~16.04.1
Candidate: 27.0~16.04.1
Version table:
*** 27.0~16.04.1 500
500 http://us-west-2.ec2.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages
100 /var/lib/dpkg/status
27.0~16.04.1 500
500 http://ppa.launchpad.net/ua-client/stable/ubuntu xenial/main amd64 Packages
```
```
ubuntu@ip-172-31-29-198:~$ snap --version
snap 2.14.2~16.04
snapd 2.14.2~16.04
series 16
ubuntu 16.04
``` |
|
| 2021-06-12 17:03:28 |
Launchpad Janitor |
ubuntu-advantage-tools (Ubuntu): status |
Fix Committed |
Fix Released |
|
