oem-config-remove-gtk: daemon died message

Bug #988517 reported by Colin Ian King on 2012-04-25
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)

Bug Description

Installing today's ISO image, following the OEM installation guide "Install (OEM setup) in Ubuntu Desktop amd64 for Precise Pre-release" on a HP Mini 210 netbook, testcase: http://testcases.qa.ubuntu.com/Install/DesktopOem

On test case ID: uoi-003 "End user selection" I entered all the end user details and after a short while I got a dialog box titled "oem-config-remove-gtk" which said:

"Task cannot be monitored or controlled

The connection to the daemon was lost. The background daemon probably crashed.

It seems that the daemon died."

The kernel log showed that the following had segfaulted:

gnome-pty-helpe[20375]: segfault at 10 ip 00000000000000401cf9 sp 0007ffff76ea4d0 error 4 in gnome-pty-helper[400000+3000]

Colin Ian King (colin-king) wrote :

I was able to close this error dialog box, and then I got the normal login prompt and was able to login correctly.

Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:

tags: added: iso-testing
Colin Ian King (colin-king) wrote :

Tried to reproduce on Dell6400, can't seem to easily reproduce this.

Colin Ian King (colin-king) wrote :

Still cannot reproduce on HPMini210 after several more attempts. Looks like a sporadic low occurrence bug.

Package set to ubiquity as per the test case's description.

Colin, in the future, can you try to put in apport information if your test image can do so properly? Thanks!
See: https://help.ubuntu.com/community/ReportingBugs

affects: ubuntu → ubiquity (Ubuntu)
Simon Quigley (tsimonq2) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. If you test it and it is still an issue, kindly upload the updated logs by running only once:
apport-collect 988517

and any other logs that are relevant for this particular issue.

Changed in ubiquity (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]

Changed in ubiquity (Ubuntu):
status: Incomplete → Expired
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