Installer does not detect the hard drive during installation

[Marco Lackovic]

The Ubuntu 11.10 @ 64 bit installer does not recognize/detect/see the hard drive. When the "Installation type" step is reached, the panel -- which was supposed to show devices and partitions -- looks empty.

A "sudo fdisk -l" shows only /dev/sda1, the USB drive from which I am running the installation. The following two solutions did not fix the problem:

- sudo apt-get remove dmraid
- switch the SATA mode in the BIOS from IDE to AHCI

It's not a hardware related problem as I have already successfully installed another operating system on the same computer.

As workaround I went in the BIOS and set the SATA Mode to "IDE" and the SATA3 Mode to "AHCI". After doing this the installer did detect the hard drive and installed Ubuntu alongside the other operating system. It is a workaround and not a fix because the other operating system won't load with the SATA3 Mode set to AHCI, so every time I need to switch OS I am forced to go in the BIOS and change the SATA3 Mode.

Hardware specifications:

+ Seagate ST500DM002 SATA internal hard drive (the SATA cable is black, the plug is white, named SATA3_0 and located nearby the RAM slots)

+ ASRock H61M/U3S3 motherboard

[Simon Quigley (tsimonq2)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. If you test it and it is still an issue, kindly upload the updated logs by running only once:
apport-collect 924914

and any other logs that are relevant for this particular issue.

[Launchpad Janitor (janitor)]

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]