Ubuntu installer hangs on "Choose a picture" screen. Never recovers. Installation not bootable.

[Dave H]

Downloaded 11.10 release. made a USB live edition. The install process stops at the 'Chose a picture' screen as the proceed button, I presume, is off screen i.e below by 575 pixel vertical resolution.

[Dave H (dave-hills-2009)]

Confirmed install failure, waited 1/2 and hour, screen was blank and could not recover. removed USB Stick and power off and power on. Blank screen with flashing curser.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Len Ovens (len-ovenwerks)]

This problem is still there in 12.04 alpha.

[Daniel van Vugt (vanvugt)]

The original bug report suggested this might be because the screen on a netbook is too low resolution. However I can see the Continue button on mine (1024x600) and still can't click it because the mouse and keyboard are frozen.

[Daniel van Vugt (vanvugt)]

A workaround that got me past this problem:

0. Boot into a live session
1. Open a terminal
2. sudo -s
3. lsmod and look for the camera driver (mine was uvcvideo)
4. rmmod uvcvideo
5. Add a blacklist file for uvcvideo to /etc/modprobe.d/
6. Start the installation

[Joseph Salisbury (jsalisbury)]

This may be related to bug 1018020

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to boot off a Live CD and run the following command:

apport-collect 875297

That will give us additional hardware details.

[Daniel van Vugt (vanvugt)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
ApportVersion: 2.2.5-0ubuntu1
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 3245 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfe938000 irq 44'
   Mixer name : 'Realtek ALC269'
   Components : 'HDA:10ec0269,105b0d4f,00100004'
   Controls : 18
   Simple ctrls : 10
CasperVersion: 1.318
DistroRelease: Ubuntu 12.10
LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Alpha i386 (20120627)
MachineType: FOXCONN SZ901
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --
ProcVersionSignature: Ubuntu 3.5.0-2.2-generic 3.5.0-rc4
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-2-generic N/A
 linux-backports-modules-3.5.0-2-generic N/A
 linux-firmware 1.82
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: quantal running-unity
Uname: Linux 3.5.0-2-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 06/30/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080015
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.version: 0A
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 10
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd06/30/2009:svnFOXCONN:pnSZ901:pvr0A:rvn:rn:rvr0A:cvnToBeFilledByO.E.M.:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: SZ901
dmi.product.version: 0A
dmi.sys.vendor: FOXCONN

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Daniel van Vugt (vanvugt)]

apport information

[Joseph Salisbury (jsalisbury)]

A new kernel rebased to upstream v3.5-rc7 will be uploaded soon. Once available, it would be great if you could test the daily build again. I'll post a comment when the new kernel is available.

[Joseph Salisbury (jsalisbury)]

Can folks affected by this bug test the latest image and report back if this bug still exists?

[Dafydd ab Iago (dafyddabiago)]

The Ubuntu daily image from 3 September 2012 (amd64 standard desktop) installer hangs on the "Choose a picture" screen.

I can take a photo with the webcam and it allows me to choose that photo alongside other avatars/images. However, whatever image chosen I cannot get the install process to move forward (ie. the CONTINUE button is greyed out or does not allow me to press it.

WORK AROUND

However, I press back and the install process went back to the choose password and user name stage. Then I pressed continue and at the choose picture stage I could go on.

[Dafydd ab Iago (dafyddabiago)]

Just reinstalled (in order to encrypt the root partition where there did not seem to be an option if you want a customised partition).

The install process went smoothly with no hanging at the "choose picture" stage (I chose one of the existing pictures/avatars).

[Daniel van Vugt (vanvugt)]

Please only assign yourself to a bug if you plan on fixing it yourself.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 875297

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

It appears this bug may be resolved according to comment #30. Can other folks affected by this bug confirm that it is resolved?

[penalvch (penalvch)]

Dave H, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please provide the information following https://wiki.ubuntu.com/DebuggingUbiquity ?

Thank you for your understanding.

Assigning to package ubiquity. Please advise if incorrect procedure.

[Daniel van Vugt (vanvugt)]

Re-tested with Ubuntu 12.10 final release. The hang is fixed and even the webcam worked. Installation finished successfully.

Also, all buttons were on screen (1024x600) and usable during installation.

[penalvch (penalvch)]

Anthony, if you have a bug in Ubuntu, could you please boot into a prior release working environment, and file a new report by executing the following in a terminal:
ubuntu-bug ubiquity

For more on this, please see the Ubuntu Kernel team article:
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports

the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.

[Anthony (anthony-yang)]

Christopher: Apologies, I am a newbie, so lots of rules to learn. Followed your instruction, unfortunately the system said firefox opened too many widows, must close one... something like that, and then no more action. I will get to the point how to post a bug in the future.

Problem Resolved

Confirmed that Unbuntu 10.04 LTS / 10.10 /Linux Mint 12 do not support SONY WebCam VCG-VCC1. So you MUST disable it before installation, otherwise the installation will not carry on.

Procedures to resolve the issue: (to disable the device: Procedure provided by Denial Van)

0. Boot into a live session
1. Open a terminal
2. sudo -s
3. lsmod and look for the camera driver (mine was gspca_vc032x)
4. rmmod gspca_vc032x
5. Add a blacklist file for gspca_vc032x to /etc/modprobe.d/
6. Start the installation

Woola, this is my first time install a Linux system with success!!! Tears!!!

[Anthony (anthony-yang)]

Christopher: Apologies, I am a newbie, so lots of rules to learn. Followed your instruction, unfortunately the system said firefox opened too many widows, must close one... something like that, and then no more action. I will get to the point how to post a bug in the future.
Problem ResolvedConfirmed that Unbuntu 10.04 LTS / 10.10 /Linux Mint 12 do not support SONY WebCam VCG-VCC1. So you MUST disable it before installation, otherwise the installation will not carry on.Procedures to resolve the issue: (to disable the device: Procedure provided by Denial Van)0. Boot into a live session
1. Open a terminal
2. sudo -s
3. lsmod and look for the camera driver (mine was gspca_vc032x)
4. rmmod gspca_vc032x
5. Add a blacklist file for gspca_vc032x to /etc/modprobe.d/
6. Start the installationWoola, this is my first time install a Linux system with success!!! Tears!!!

Anthony H. Yang BA/MSc/MBA/MPhil

> Date: Mon, 17 Dec 2012 14:41:57 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 875297] Re: Ubuntu installer hangs on "Choose a picture" screen. Never recovers. Installation not bootable.
>
> Anthony, if you have a bug in Ubuntu, could you please boot into a prior release working environment, and file a new report by executing the following in a terminal:
> ubuntu-bug ubiquity
>
> For more on this, please see the Ubuntu Kernel team article:
> https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
>
> the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
> https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
>
> and Ubuntu Community article:
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
>
> When opening up the new report, please feel free to subscribe me to it.
>
> Please note, not filing a new report may delay your problem being
> addressed as quickly as possible.
>
> Thank you for your understanding.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/875297
>
> Title:
> Ubuntu installer hangs on "Choose a picture" screen. Never recovers.
> Installation not bootable.
>
> Status in “linux” package in Ubuntu:
> Fix Released
> Status in “ubiquity” package in Ubuntu:
> Fix Released
>
> Bug description:
> Downloaded 11.10 release. made a USB live edition. The install process
> stops at the 'Chose a picture' screen as the proceed button, I
> presume, is off screen i.e below by 575 pixel vertical resolution.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/875297/+subscriptions

[Dave H (dave-hills-2009)]

RE: #34 , Christopher: Apologies for missing the request.
Confirmed successful clean install of 13.04 daily live-current (20/12/12) on my Netbook. The continue button is now positioned within a 576 pixel vertical screen size. See:

http://www.divnut.com/Ubuntu/100_1461croppped.JPG

The install window vertical size issue is resolved.

Thanks

[penalvch (penalvch)]

Anthony, regarding your comments https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/875297/comments/39 :
>" Followed your instruction, unfortunately the system said firefox opened too many widows, must close one... something like that, and then no more action."
>"Problem ResolvedConfirmed that Unbuntu 10.04 LTS / 10.10 /Linux Mint 12 do not support SONY WebCam VCG-VCC1. So you MUST disable it before installation, otherwise the installation will not carry on.Procedures to resolve the issue: (to disable the device: Procedure provided by Denial Van)0. Boot into a live session
1. Open a terminal
2. sudo -s
3. lsmod and look for the camera driver (mine was gspca_vc032x)
4. rmmod gspca_vc032x
5. Add a blacklist file for gspca_vc032x to /etc/modprobe.d/
6. Start the installationWoola, this is my first time install a Linux system with success!!!"

Based on your Firefox issue, and you having to blacklist a kernel module, you are welcome to file a bug report via the URL https://bugs.launchpad.net/ubuntu/+source/linux/+filebug . Once filed, please feel free to subscribe me to it, and we can take it from there.