system does not reboot after installation is complete - virtual box

Bug #712654 reported by Patrick Wright on 2011-02-03
50
This bug affects 9 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Medium
Unassigned
Natty
Medium
Unassigned
Oneiric
Medium
Ubuntu Foundations Team

Bug Description

Using Virtual Box 4

Binary package hint: ubiquity

Description: Ubuntu natty (development branch)
Release: 11.04
ubiquity:
  Installed: (none)
  Candidate: 2.5.14
  Version table:
     2.5.14 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages

Steps:
1. Disable network connection (I happened to use a VM, tried a cable disconnect and no attached nic)
2. Complete a standard installation (Ubuntu Desktop i386 image)
3. Click Reboot Now
** System should reboot, but it it hangs. Can still move mouse cursor, but can not click icons on panel.
After a hard boot, everything boots fine
---
Architecture: i386
DistroRelease: Ubuntu 11.04
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110208)
InstallationMedia_: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110208)
Package: ubiquity (not installed)
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 LC_MESSAGES=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.38-2.29-generic 2.6.38-rc3
ProcVersionSignature_: Ubuntu 2.6.38-2.29-generic 2.6.38-rc3
Tags: natty natty
Uname: Linux 2.6.38-2-generic i686
UserGroups:

Patrick Wright (patrickmwright) wrote :
IKT (ikt) wrote :

Testing on natty alpha 2 i386 with the net disconnected in virtualbox, on clicking reboot it shuts down the main gui but gets stuck on a frozen terminal output.

IKT (ikt) wrote :
IKT (ikt) on 2011-02-04
Changed in ubiquity (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected
description: updated

apport information

apport information

apport information

I was unable to recreate this using kvm on a Lucid system and a natty i386 iso today.

Changed in ubiquity (Ubuntu Natty):
importance: Undecided → Medium

Brian,
Just a note, this issue has been intermittent for me and I having testing
using vbox. If you haven't made multiple attempts, I would recommend that.
Thanks!

On Fri, Feb 11, 2011 at 4:49 PM, Brian Murray <email address hidden> wrote:

> I was unable to recreate this using kvm on a Lucid system and a natty
> i386 iso today.
>
> ** Changed in: ubiquity (Ubuntu Natty)
> Importance: Undecided => Medium
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/712654
>
> Title:
> system does not reboot after installation is complete
>
> Status in “ubiquity” package in Ubuntu:
> Incomplete
> Status in “ubiquity” source package in Natty:
> Incomplete
>
> Bug description:
> Binary package hint: ubiquity
>
> Description: Ubuntu natty (development branch)
> Release: 11.04
> ubiquity:
> Installed: (none)
> Candidate: 2.5.14
> Version table:
> 2.5.14 0
> 500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages
>
> Steps:
> 1. Disable network connection (I happened to use a VM, tried a cable
> disconnect and no attached nic)
> 2. Complete a standard installation (Ubuntu Desktop i386 image)
> 3. Click Reboot Now
> ** System should reboot, but it it hangs. Can still move mouse cursor,
> but can not click icons on panel.
> After a hard boot, everything boots fine
> ---
> Architecture: i386
> DistroRelease: Ubuntu 11.04
> InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110208)
> InstallationMedia_: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110208)
> Package: ubiquity (not installed)
> ProcEnviron:
> LANGUAGE=en_US:en
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> LC_MESSAGES=en_US.utf8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.38-2.29-generic 2.6.38-rc3
> ProcVersionSignature_: Ubuntu 2.6.38-2.29-generic 2.6.38-rc3
> Tags: natty natty
> Uname: Linux 2.6.38-2-generic i686
> UserGroups:
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/712654/+subscribe
>

description: updated
summary: - system does not reboot after installation is complete
+ system does not reboot after installation is complete - virtual box
tags: added: qa
Tony Górski (nequil-mail) wrote :

I have the same problem on Asus Eee PC 1001HA. Both on Ubuntu 10.10 and 11.04 (tested on Alpha 2). I can't shut down compyter any other way than hard reboot. When I click shut down button it freezes and I can't even move cursor.

Changed in ubiquity (Ubuntu Natty):
status: Incomplete → New
Brian Murray (brian-murray) wrote :

I tried recreating this again today using kvm and was still unsuccessful.

IKT (ikt) wrote :

Indeed, it seems to be working in alpha 3.

Want to set it to incomplete while we wait for some more user feedback?

Colin Watson (cjwatson) on 2011-03-04
Changed in ubiquity (Ubuntu Natty):
status: New → Incomplete
Evan (ev) wrote :

I've seen intermittent reports of this over the past year or two, but never been able to reproduce it myself.

Evan (ev) wrote :

If you are seeing this issue, could you please let the computer sit for a while rather than forcing it off? I'm curious to know if the UI is being unresponsive, but the installer is still working to clean up (unmounting the target filesystem, etc).

Equally, please report if you're able to switch to a VT or not (ctrl-alt-f2) once you have pressed the reboot button, and if so, could you please attach the output of `ps auxf` at that point to this bug report.

Thanks!

I have not been able to reproduce this issue a while. If it happens again try Evan's procedure.

Changed in ubiquity (Ubuntu Natty):
status: Incomplete → Invalid
IKT (ikt) wrote :

Huzzah! happened to me.

I can change VT but it won't let me type anything in, it appears to be just frozen there, and because it was shutting down after running a live cd I don't believe I can retrieve the logs.

http://ikt.id.au/blog/wp-content/uploads/2011/03/terminated2.png <- what you see

http://ikt.id.au/blog/wp-content/uploads/2011/03/terminated.png <- was on alt - f1 / VT1

the other vt's were just the regular login terminal looking prompt.

Changed in ubiquity (Ubuntu Natty):
status: Invalid → Incomplete
IKT (ikt) wrote :

ok and then it just shut down -_-

so it seems like the issue might be an unusually long shut down process.

Changed in ubiquity (Ubuntu Natty):
assignee: nobody → Canonical Foundations Team (canonical-foundations)
status: Incomplete → Confirmed
Robbie Williamson (robbiew) wrote :

Given this is a universe package and the current bug list already assigned to the canonical-foundations team, I'm unassigning to allow someone else the opportunity to address.

Changed in ubiquity (Ubuntu Natty):
assignee: Canonical Foundations Team (canonical-foundations) → nobody
dino99 (9d9) wrote :

Similar issue on my system, but on real installation (not vm):

- its an old story: get it since hal have been droped, and upstart used
- even with natty beta:
      stop work but wonder if its done correctly
     reboot never work
So booting often fail due to bad state (i suppose)

i386, nvidia 8500gt, ich7r

joopbraak (joopbraak) wrote :

Physical machine (no VM), Natty beta1, clean install, all goes well except at the end of the installation, after pressing reboot, I get the Ubuntu screen with the 5 dots, 2 dots red, then it stalls.

Only thing that works is a hard reset with the power button.

I don't think ubiquity has been demoted to universe, and this issue is confirmed by IKT and seems to be caused by a long shutdown process. Reaffecting to foundation.

IKT, Patrick do you still reproduce this bug wuth Natty Beta 2 ?

Changed in ubiquity (Ubuntu Natty):
status: Confirmed → Incomplete
assignee: nobody → Canonical Foundations Team (canonical-foundations)
Brian Murray (brian-murray) wrote :

jibel - the comment regarding universe was about virtualbox rather than about ubiquity. The scope of impact is somewhat lower because it only affects ubuntu running in virtualbox as far as we can tell.

Robbie Williamson (robbiew) wrote :

@ Jean-Baptiste Lallement Correct, ubiquity is not in universe, but virtual box IS...and while I would like this to work, it's not an officially supported environment, and thus not something I see as important enough to break freezes for in Natty. So with that said, I'm unassigning the Canonical team (please don't change this back) and will assign to the wider Ubuntu Foundations team.

@joopbraak: Please open a separate bug for your issue. I don't think we'll be able to address it for Natty, but we can certainly track it going into Oneiric. Thanks!

Changed in ubiquity (Ubuntu Natty):
status: Incomplete → Won't Fix
assignee: Canonical Foundations Team (canonical-foundations) → nobody
Changed in ubiquity (Ubuntu Oneiric):
status: New → Confirmed
importance: Undecided → Medium
assignee: nobody → Ubuntu Foundations Team (ubuntu-foundations-team)
Changed in ubiquity (Ubuntu):
assignee: Canonical Foundations Team (canonical-foundations) → nobody

I did encounter this again once during Beta 2 ISO testing. Another note to add to the reboot issue-- On the Desktop versions, the user is not asked to remove the cd (disconnect the iso in Vbox) until after clicking the Reboot Now button. The user is prompted to remove the disk just before the terminal shutdown sequence begins. But, if the image is disconnected before clicking Reboot, then the system hangs in the same way and this is more easily reproducible.. I'm not 100% if they are related, but it may be a way of reproducing what's happening.

joherrer (joherrer) wrote :

I had delayed upgrading to 11.04, due to sometroubles I found when going up to 10.10.
At last, I did make the upgrade. My AMD, nvidia system was busy 12 hours.
When it finished, I was going to bed, so let it in middle of re-starting job.
Initial screen was present, but did not accept any input.
After two hard switching off, I got worried and search this forum.
I made c-a-f2, and got a terminal where I logged in and made "ps auxf" but I don't know what to do with the output....

joherrer (joherrer) wrote :

I just installed 11.04 and system hang up after completion of upgrade.
Unity screen is complete, mouse can travel all the screen, but there is no posible input.
I made c-a-f1 and type "ps auxf" but don't know what to do with the output.
I have sent it to a txt file, but .. how can I take from the computer??

tags: added: ubiquity-2.5.14
dino99 (9d9) wrote :

Please have a look at the similar (same ?) bug #762203

Changed in ubiquity (Ubuntu Oneiric):
status: Incomplete → Confirmed
dino99 (9d9) on 2013-07-01
Changed in ubiquity (Ubuntu Oneiric):
status: Confirmed → Invalid
dino99 (9d9) wrote :

natty have reached EOL now

Changed in ubiquity (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Invalid
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