Install crashed during OEM installation (xubuntu minimal)

[Sean Davis]

During an OEM install on Xubuntu Minimal 20230329.1, the installer crashed. QEMU/KVM in virt-manager.

For those reviewing the logs... after the crash, I installed the firefox snap to report the issue.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: ubiquity 23.04.4
ProcVersionSignature: Ubuntu 6.2.0-18.18-generic 6.2.6
Uname: Linux 6.2.0-18-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.26.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.480
CurrentDesktop: XFCE
Date: Wed Mar 29 21:04:26 2023
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/xubuntu.seed only-ubiquity oem-config/enable=true quiet splash ---
LiveMediaBuild: Xubuntu 23.04 "Lunar Lobster" - Beta amd64 (20230329.1)
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
https://iso.qa.ubuntu.com/qatracker/reports/bugs/2013251

[Brian Murray (brian-murray)]

This looks suspiciously like a hardware issue:

2023-03-30T01:03:33.278108+00:00 xubuntu udisksd[1176]: Error probing device: Error sending ATA command IDENTIFY PACKET DEVICE to '/dev/sr0': Unexpected sense data returned:#0120000: 70 00 05 00 00 00 00 0a 00 58 00 01 21 04 00 00 p........X..!...#0120010: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................#012 (g-io-error-quark, 0)

[Sean Davis (bluesabre)]

I was able to reproduce the issue today on Xubuntu Minimal 2023-04-14. I also tested with Xubuntu 2023-04-14 and was not able to reproduce the issue. Same VM configuration for both:

- GNOME Boxes 44.1
- 16 CPUs
- 4.0 GiB Memory
- 25.0 GiB Disk

It seems unlikely to be a hardware issue. Any other leads?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.