Ubuntu crashes on install. The browser works but nothing on the desk top loads.

[Mr. Smith]

installing ubuntu on old toshiba A215-S5837 with no functional os. it starts the install fine then just crashes and takes me here. when I close the browser I cant re-open it and the desktop is empty except the top bar but I had to manually power off last time (second try now).

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubiquity 22.04.15
ProcVersionSignature: Ubuntu 5.15.0-25.25-generic 5.15.30
Uname: Linux 5.15.0-25-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.470
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 9 17:53:56 2022
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu.seed maybe-ubiquity quiet splash ---
LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
ProcEnviron:
 LANGUAGE=en_US.UTF-8
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 LC_NUMERIC=C.UTF-8
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

[Chris Guiver (guiverc)]

Thank you for taking the time to report this issue and helping to make Ubuntu better.

Examining the information you have given us, I see likely hardware issues that would explain it and wonder if you have a drive that needs examination (https://help.ubuntu.com/community/Smartmontools).

Key lines include :-

Jun 9 21:50:39 ubuntu kernel: [ 1098.804488] ata3.00: exception Emask 0x0 SAct 0x3ff80 SErr 0x0 action 0x6
Jun 9 21:50:39 ubuntu kernel: [ 1098.804504] ata3.00: irq_stat 0x40000008
Jun 9 21:50:39 ubuntu kernel: [ 1098.804509] ata3.00: failed command: WRITE FPDMA QUEUED
Jun 9 21:50:39 ubuntu kernel: [ 1098.804513] ata3.00: cmd 61/f8:38:b8:1d:11/00:00:0f:00:00/40 tag 7 ncq dma 126976 out
Jun 9 21:50:39 ubuntu kernel: [ 1098.804513] res 01/04:f8:80:18:10/00:00:01:00:00/41 Emask 0x403 (HSM violation) <F>
Jun 9 21:50:39 ubuntu kernel: [ 1098.804524] ata3.00: status: { ERR }
Jun 9 21:50:39 ubuntu kernel: [ 1098.804528] ata3.00: error: { ABRT }
Jun 9 21:50:39 ubuntu kernel: [ 1098.804534] ata3: hard resetting link
Jun 9 21:50:40 ubuntu kernel: [ 1099.395771] ata3: softreset failed (device not ready)
Jun 9 21:50:40 ubuntu kernel: [ 1099.395788] ata3: applying PMP SRST workaround and retrying
Jun 9 21:50:40 ubuntu kernel: [ 1099.555791] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
Jun 9 21:50:40 ubuntu kernel: [ 1099.927482] ata3.00: SB600 AHCI: limiting to 255 sectors per cmd
Jun 9 21:50:40 ubuntu kernel: [ 1099.928662] ata3.00: SB600 AHCI: limiting to 255 sectors per cmd
Jun 9 21:50:40 ubuntu kernel: [ 1099.928668] ata3.00: configured for UDMA/100
Jun 9 21:50:40 ubuntu kernel: [ 1099.928708] ata3: EH complete

This bug report can be converted to a question (which is aimed at support). You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

I've marked this bug incomplete as normal support steps don't appear to have been tried, or evidence of them hasn't been provided. If you believe I'm in error, or can provide additional detail of steps done, please change status back to "New" and leave comment, or additional information as to what was attempted.

Thanks again for helping make Ubuntu better.

[Launchpad Janitor (janitor)]

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]