installer crashed after oem install

[Clayton Smith]

I installed ubuntu in oem mode for someone, I made sure I was there in case there was any problem.
I ran the program to send to end consumer, restarted the system, and the installer crashed during the install section, where it says ubuntu has cool features, and I noticed it seemed to pause after setting up the keyboard, and the last thing it said was that it started, and closed openvpn.

in case the report doesn't send this information automatically, I installing the latest lts version, 19.04 I believe, it will not show me the version at the moment so that is an educated guess, and an intell i3 2.5 Ghz processor.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity 20.04.15.12
ProcVersionSignature: Ubuntu 5.8.0-55.62~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-55-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 13 20:36:50 2021
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed only-ubiquity initrd=/casper/initrd quiet splash --- oem-config/enable=true
InstallationDate: Installed on 2021-05-18 (26 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 LC_NUMERIC=C.UTF-8
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)