Canon pixma TS6151 scanner stopped working suddenly.

Bug #1903813 reported by Mijail Febres Soria
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

While executing scangearmp2 reports "Cannot find available scanners", then it fails when "Update Scanner List". However I can print documents normally. This always worked for me using wifi.

I tried sudo apt-get purge scangearmp2 and installing from fresh. Firstly, using the package cnijfilter2-5.50-1-deb, which reports "Could not detect the target printer", but Ubuntu reports a window "Printer added Canon Ts_6151". After that, installing scangearmp2-3.50-1-deb, also fails.

The printer/scanner is working normally from another laptop with windows 10.

My version
Description: Ubuntu 20.04.1 LTS
Release: 20.04

  Installed: 3.50-1
  Candidate: 3.50-1
  Version table:
 *** 3.50-1 100

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity (not installed)
ProcVersionSignature: Ubuntu 5.4.0-47.51-generic 5.4.55
Uname: Linux 5.4.0-47-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.10
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov 11 08:35:10 2020
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed initrd=/casper/initrd quiet splash --- maybe-ubiquity
InstallationDate: Installed on 2020-07-08 (125 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
SourcePackage: ubiquity
Symptom: installation
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Mijail Febres Soria (mijaplex) wrote :
affects: ubuntu → ubiquity (Ubuntu)
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Reviewing your log files attached to this bug report it seems that there is a problem with your installation media (CD/DVD). You can verify the integrity of the Ubuntu ISO files you downloaded by following the instructions at https://help.ubuntu.com/community/HowToMD5SUM. You might also retry your installation with new media. In the event that is is not in fact an error with your installation media please set the bug's status back to New. Thanks and good luck!

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

Changed in ubiquity (Ubuntu):
status: New → Incomplete
tags: added: ident-mismatch
Revision history for this message
Mijail Febres Soria (mijaplex) wrote :

Thank you for reply

There's no CD/DVD installation media for Ubuntu. The installation is made through official support drivers. They worked so far up until around one month ago. What is curious is that the printer works normally as intended.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]

Changed in ubiquity (Ubuntu):
status: Incomplete → Expired
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