Bug #1886290 “Installation does not complete as ubiquity crashes...” : Bugs : ubiquity package : Ubuntu

Revision history for this message

Q (carlinq1) wrote on 2020-07-04:

#1

ubiquity.desktop Edit (8.0 KiB, text/plain)
Casper.txt Edit (1.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
UbiquityDebug.txt Edit (16.4 KiB, text/plain; charset="utf-8")
UbiquityDm.txt Edit (6.0 KiB, text/plain; charset="utf-8")
UbiquityPartman.txt Edit (162.0 KiB, text/plain; charset="utf-8")
UbiquitySyslog.txt Edit (282.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Chris Guiver (guiverc) wrote on 2020-07-04:

#2

Thank you for taking the time to report this issue and helping to make Ubuntu better.

A quick scan and I see the cause as being related to problems with device sda

Jul 4 22:25:54 ubuntu kernel: [ 774.181931] EXT4-fs error (device sda2): ext4_lookup:1701: inode #38803277: comm dpkg: iget: checksum invalid
Jul 4 22:25:54 ubuntu kernel: [ 774.202471] Aborting journal on device sda2-8.
Jul 4 22:25:54 ubuntu kernel: [ 774.225978] EXT4-fs (sda2): Remounting filesystem read-only

This error caused the file-system to flip RO (to prevent data-loss), and the installation to subsequently fail.

I suggest you validate the health of your hardware (esp. disk by checking it's SMART status using `smartctl`, `gnome-disks` or whichever tool you prefer) https://help.ubuntu.com/community/Smartmontools. If you're unfamiliar with these, I suggest seeking support, options available can be seen at https://discourse.ubuntu.com/t/finding-help/709

Revision history for this message

Q (carlinq1) wrote on 2020-07-06: Re: [Bug 1886290] Re: Install does not complete, installl app creashes. Wondering how I can fix it.

#3

drive-report.txt Edit (4.5 KiB, text/plain; charset="US-ASCII"; name="drive-report.txt")

Download full text (16.1 KiB)

Hello Chris, I want to thank you for your help on this matter.

I ran a couple of smartctl commands, and below you will find the results
Attached is also the actual report, I think it passed.
Thnx again.

========================================================================================================================================
ubuntu@ubuntu:~$ smartctl

Command 'smartctl' not found, but can be installed with:

sudo apt install smartmontools

ubuntu@ubuntu:~$ sudo apt install smartmontools
Reading package lists... Done
Building dependency tree
Reading state information... Done
Suggested packages:
gsmartcontrol smart-notifier mailx | mailutils
The following NEW packages will be installed:
smartmontools
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 525 kB of archives.
After this operation, 2,087 kB of additional disk space will be used.
Get:1 http://archive.ubuntu.com/ubuntu focal/main amd64 smartmontools amd64
7.1-1build1 [525 kB]
Fetched 525 kB in 1s (649 kB/s)
Selecting previously unselected package smartmontools.
(Reading database ... 187343 files and directories currently installed.)
Preparing to unpack .../smartmontools_7.1-1build1_amd64.deb ...
Unpacking smartmontools (7.1-1build1) ...
Setting up smartmontools (7.1-1build1) ...
Created symlink /etc/systemd/system/smartd.service →
/lib/systemd/system/smartmo
ntools.service.
Created symlink
/etc/systemd/system/multi-user.target.wants/smartmontools.servic
e → /lib/systemd/system/smartmontools.service.
Processing triggers for man-db (2.9.1-1) ...
Processing triggers for systemd (245.4-4ubuntu3) ...
ubuntu@ubuntu:~$ smartctl
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

ERROR: smartctl requires a device name as the final command-line argument.

Use smartctl -h to get a usage summary

ubuntu@ubuntu:~$ sudo apt-get install smartmontools
Reading package lists... Done
Building dependency tree
Reading state information... Done
smartmontools is already the newest version (7.1-1build1).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
ubuntu@ubuntu:~$ sudo smartctl -s on /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF ENABLE/DISABLE COMMANDS SECTION ===
SMART Enabled.

ubuntu@ubuntu:~$ sudo smartctl -c /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF READ SMART DATA SECTION ===
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.

*Self-test execution status: ( 0) The previous self-test routine
completed without error or no self-test has ever been run.*
Total time to complete Offline
data collection: (13320) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command...

Hello Chris, I want to thank you for your help on this matter.

I ran a couple of smartctl commands, and below you will find the results
Attached is also the actual report, I think it passed.
Thnx again.

========================================================================================================================================
ubuntu@ubuntu:~$ smartctl

Command 'smartctl' not found, but can be installed with:

sudo apt install smartmontools

ubuntu@ubuntu:~$ sudo apt install smartmontools
Reading package lists... Done
Building dependency tree
Reading state information... Done
Suggested packages:
  gsmartcontrol smart-notifier mailx | mailutils
The following NEW packages will be installed:
  smartmontools
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 525 kB of archives.
After this operation, 2,087 kB of additional disk space will be used.
Get:1 http://archive.ubuntu.com/ubuntu focal/main amd64 smartmontools amd64
7.1-1build1 [525 kB]
Fetched 525 kB in 1s (649 kB/s)
Selecting previously unselected package smartmontools.
(Reading database ... 187343 files and directories currently installed.)
Preparing to unpack .../smartmontools_7.1-1build1_amd64.deb ...
Unpacking smartmontools (7.1-1build1) ...
Setting up smartmontools (7.1-1build1) ...
Created symlink /etc/systemd/system/smartd.service →
/lib/systemd/system/smartmo
ntools.service.
Created symlink
/etc/systemd/system/multi-user.target.wants/smartmontools.servic
e → /lib/systemd/system/smartmontools.service.
Processing triggers for man-db (2.9.1-1) ...
Processing triggers for systemd (245.4-4ubuntu3) ...
ubuntu@ubuntu:~$ smartctl
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

ERROR: smartctl requires a device name as the final command-line argument.

Use smartctl -h to get a usage summary

ubuntu@ubuntu:~$ sudo apt-get install smartmontools
Reading package lists... Done
Building dependency tree
Reading state information... Done
smartmontools is already the newest version (7.1-1build1).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
ubuntu@ubuntu:~$ sudo smartctl -s on /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF ENABLE/DISABLE COMMANDS SECTION ===
SMART Enabled.

ubuntu@ubuntu:~$ sudo smartctl -c /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF READ SMART DATA SECTION ===
General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.

*Self-test execution status:      (   0) The previous self-test routine
completed without error or no self-test has ever been run.*
Total time to complete Offline
data collection: (13320) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 150) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x7035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.

ubuntu@ubuntu:~$ sudo smartctl -t long /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF OFFLINE IMMEDIATE AND SELF-TEST SECTION ===

*Sending command: "Execute SMART Extended self-test routine immediately in
off-line mode".Drive command "Execute SMART Extended self-test routine
immediately in off-line mode" successful.Testing has begun.*
Please wait 150 minutes for test to complete.
Test will complete after Sun Jul  5 19:19:22 2020 UTC
Use smartctl -X to abort test.
ubuntu@ubuntu:~$ sudo smartctl -l selftest /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF READ SMART DATA SECTION ===
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)
 LBA_of_first_error
# 1  Extended offline    Completed without error       00%        20
  -

ubuntu@ubuntu:~$ sudo smartctl -a  /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD7500LPCX-00HWST0
Serial Number:    WD-WXB1A53W9474
LU WWN Device Id: 5 0014ee 60392c731
Firmware Version: 01.01A01
User Capacity:    750,156,374,016 bytes [750 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Jul  5 21:58:13 2020 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine
completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (13320) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 150) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x7035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED
 WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always
    -       0
  3 Spin_Up_Time            0x0027   191   188   021    Pre-fail  Always
    -       1416
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always
    -       78
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always
    -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always
    -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always
    -       23
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always
    -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always
    -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always
    -       77
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always
    -       46
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always
    -       233
194 Temperature_Celsius     0x0022   112   105   000    Old_age   Always
    -       35
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always
    -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always
    -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline
   -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always
    -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline
   -       0

*SMART Error Log Version: 1No Errors Logged*

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)
 LBA_of_first_error
# 1  Extended offline    Completed without error       00%        20
  -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

ubuntu@ubuntu:~$ sudo smartctl -a -d ata /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.0-26-generic] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD7500LPCX-00HWST0
Serial Number:    WD-WXB1A53W9474
LU WWN Device Id: 5 0014ee 60392c731
Firmware Version: 01.01A01
User Capacity:    750,156,374,016 bytes [750 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Jul  5 21:59:25 2020 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine
completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (13320) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 150) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x7035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED
 WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always
    -       0
  3 Spin_Up_Time            0x0027   191   188   021    Pre-fail  Always
    -       1416
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always
    -       78
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always
    -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always
    -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always
    -       23
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always
    -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always
    -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always
    -       77
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always
    -       46
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always
    -       233
194 Temperature_Celsius     0x0022   112   105   000    Old_age   Always
    -       35
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always
    -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always
    -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline
   -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always
    -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline
   -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)
 LBA_of_first_error
# 1  Extended offline    Completed without error       00%        20
  -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

ubuntu@ubuntu:~$

On Sat, Jul 4, 2020 at 11:15 PM Chris Guiver <1886290@bugs.launchpad.net>
wrote:

> Thank you for taking the time to report this issue and helping to make
> Ubuntu better.
>
> A quick scan and I see the cause as being related to problems with
> device sda
>
> Jul  4 22:25:54 ubuntu kernel: [  774.181931] EXT4-fs error (device sda2):
> ext4_lookup:1701: inode #38803277: comm dpkg: iget: checksum invalid
> Jul  4 22:25:54 ubuntu kernel: [  774.202471] Aborting journal on device
> sda2-8.
> Jul  4 22:25:54 ubuntu kernel: [  774.225978] EXT4-fs (sda2): Remounting
> filesystem read-only
>
> This error caused the file-system to flip RO (to prevent data-loss), and
> the installation to subsequently fail.
>
> I suggest you validate the health of your hardware (esp. disk by
> checking it's SMART status using `smartctl`, `gnome-disks` or whichever
> tool you prefer) https://help.ubuntu.com/community/Smartmontools. If
> you're unfamiliar with these, I suggest seeking support, options
> available can be seen at https://discourse.ubuntu.com/t/finding-help/709
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1886290
>
> Title:
>   Install does not complete, installl app creashes. Wondering how I can
>   fix it.
>
> Status in Ubuntu:
>   New
>
> Bug description:
>   I have tried installing version 20 a few times, choosing to leave out
> more and more features. The install app crashes, and asks for a reboot.
>   Please le me know if there is something i can do to fix it.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: ubiquity 20.04.15
>   ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
>   Uname: Linux 5.4.0-26-generic x86_64
>   NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
>   ApportVersion: 2.20.11-0ubuntu27
>   Architecture: amd64
>   CasperMD5CheckResult: pass
>   CasperVersion: 1.445
>   CurrentDesktop: ubuntu:GNOME
>   Date: Sat Jul  4 17:27:49 2020
>   InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz
> file=/cdrom/preseed/ubuntu.seed maybe-ubiquity quiet splash ---
>   LiveMediaBuild: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
>   ProcEnviron:
>    LANGUAGE=en_US.UTF-8
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    LC_NUMERIC=C.UTF-8
>   SourcePackage: ubiquity
>   UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1886290/+subscriptions
>

Paul White (paulw2u) on 2020-07-06

affects:	ubuntu → ubiquity (Ubuntu)
summary:	- Install does not complete, installl app creashes. Wondering how I can - fix it. + Installation does not complete as ubiquity crashes

Ubuntu
ubiquity package

Installation does not complete as ubiquity crashes

Bug Description

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Ubuntuubiquity package

Installation does not complete as ubiquity crashes

Bug Description

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Ubuntu
ubiquity package