Comment 3 for bug 165320

The girl who owns the computer was very emotional about your proposal.
I'm afraid she's not willing to spend hours to destroy
the hard disk just for sake of obtaining a log...
And, by the way, where and how she would save this log?
(The live CD may be ejected and replaced with a CDRW?)

How can one revive the computer after the installer hangs?

If the installer had a button "mount a filesystem and save logs there",
that would be possible -- if the button still worked.

So:
1) there is no evident way to mount a storage media, especially
after the installer hangs (and the system does not react)
2) you should provide an UI to obtain these logs *at the moment that the problem happens*. People will always be unwilling to reproduce the
partitioner/installer bugs at their own equipment.

BTW, it _is_ an excellent recipe to get rid of bugs that you
don't want to fix: just ask the reporter to reinstall
the system and reproduce it.

30.11.07, 18:21, Evan Dandrea (<email address hidden>):

> I'm afraid your current description is not enough to determine the cause
> of error. Can you please run the installer again and when it hangs,
> attach /var/log/syslog and /var/log/partman to this bug report following
> https://wiki.ubuntu.com/DebuggingUbiquity/AttachingLogs
> Thanks!
> ** Changed in: ubiquity (Ubuntu)
> Status: New => Incomplete