installation (with partition) from canonical usb 16.04 failed to instal after the step of choosing the location and crashed, meaning I cannot instal ubuntu in a partition along with windows 10 on my HP laptop which has AMD.

[David Guest]

I use ubuntu and have done so for some years. However I am not any kind of expert. I bought the new Ubuntu usb from canonical just now and attempted to instal it on a pc which had already Windows 10. I have an HP laptop with AMD and 960GB harddisk a few months ago. I needed Windows to work with colleagues. I don't like Windows and so I tried to instal,following the instructions. I reached the third step where I chose to divide the harddrive equally and then the step of location. I was identified as being in Nicosia and then the installation crashed. I don't remember the exact message but the gist was that I could not instal ubuntu.

I would be grateful if you could help me, after all I bought your usb 16.04 and followed the instructions to the letter.

I am asked below to attach files, and ascertain if it is really a bug etc. I am not able to do those things because it is too technical for me.

The version is Ubuntu 16.04 on a canonical usb bought online from canonical GB.

I expected to follow instructions to instal Ubuntu alongside Windows 10, but the installation crashed at the point described above.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubiquity 2.21.63
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CasperVersion: 1.376
Date: Sat Jul 9 07:03:38 2016
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/ubuntu.seed boot=casper quiet splash ---
JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code -7:
LiveMediaBuild: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Reviewing your log files attached to this bug report it seems that there is a problem with your installation media (CD/DVD). You can verify the integrity of the Ubuntu ISO files you downloaded by following the instructions at https://help.ubuntu.com/community/HowToMD5SUM. You might also retry your installation with new media. In the event that is is not in fact an error with your installation media please set the bug's status back to New. Thanks and good luck!

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Launchpad Janitor (janitor)]

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]