Ubuntu15.10 Installation Problem on ACPI enabled Asus GL552VW-DH71

Bug #1521792 reported by Bill Brasky on 2015-12-01
This bug affects 5 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)

Bug Description

Ubuntu installation failed on ACPI enabled Asus GL552VW-DH71

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: ubiquity 2.21.37
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
CasperVersion: 1.365
Date: Wed Dec 2 03:01:38 2015
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/ubuntu.seed boot=casper only-ubiquity nouveau.modeset=0 options nouveau blacklist acpi=off --
LiveMediaBuild: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
 PATH=(custom, no user)
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

Bill Brasky (bbrasky) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status: New → Confirmed


1. Edit the bug description, so it explains how to reproduce the error and which are the consequences of it.
2. Set this bugs status back to "confirmed".

Thank you.

Changed in ubiquity (Ubuntu):
status: Confirmed → Incomplete
ken78724 (koymkg) on 2015-12-14
Changed in ubiquity (Ubuntu):
status: Incomplete → Confirmed

The bug title and description are not descriptive enough.

Changed in ubiquity (Ubuntu):
status: Confirmed → Incomplete
Bill Brasky (bbrasky) wrote :
Download full text (6.5 KiB)

Please bear with me as I'm a very new Linux user, though fighting to install any distro on this laptop has taught me a lot.

tl;dr: Please tell me what diagnostics I need to run to run so the bug can be better assessed. I'm a -- how you say -- "n00b".

What follows may be rambling to the learned, but the tl;dr is that all the issues I've experienced with the 4.2 kernel have something to do with the 4.2 kernel's acpi use/drivers/implementation/i-dont-know. At the moment I'm grudgingly satisfied with any distro's performance with the 3.19 kernel. I've accepted that the elantech touchpad won't work and the scren will tear when scrolling down on webpages. Every distro I tried using the 4.2 kernel has become unusable at some point..

So I installed Ubuntu 14.04 on a brand new laptop, and right away I battled the Nvidia card for the right to view the GPU. This is common as any "nvidia linux" Google search will illustrate. After 2 weeks of battle, using the resources of this site and others, I've managed to tame the GPU enough that I can ignore the issues that remain (screen tearing when scrolling down on web pages, incompatibility with DisplayLink USB-HDMI adaptors).

What does kill me is that I need to bring a USB mouse with me anywhere I go. The Elantech touchpad does not work at all, and is not detected by xinput. Here's the output of the `xinput` command, after removing the USB mouse. Notice no Elantech or PS/2 or Synaptic touchpad detected.

 ~ $ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Video Bus id=8 [slave keyboard (3)]
    ↳ Sleep Button id=9 [slave keyboard (3)]
    ↳ USB2.0 HD UVC WebCam id=10 [slave keyboard (3)]
    ↳ Asus WMI hotkeys id=12 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)]

This drag on portability is what led me to try the 4.2 kernel, which I'd read had beefed up its Elantech support.

I was very encouraged when I first booted from my thumb drive Ubuntu 15.10. I learned from my 14.04 install that I must do nouveau.modeset=0 in the boot command line, so I did that and I was taken to the install screen. The moment that GUI loaded, I began moving my finger on the touchpad, and the cursor followed. Eureka! No. The instant I stopped moving my finger on the touchpad the install menu froze, and I needed to do a hard reboot. Like, a very hard reboot. In fact I could only reliably move past the BIOS's "ASUS" logo after a crash if I (a) removed the AC adaptor from my laptop (b) removed the battery from my laptop (c) waited >=20 seconds. Literally all 3 conditions needed to be present to move past the BIOS screen, e.g. waiting 10 or 15 seconds after removing the battery would sh...


summary: - trying to install 15.10 on Asus GL552VW-DH71
+ Ubuntu15.10 Installation Problem on ACPI enabled Asus GL552VW-DH71
description: updated
Changed in ubiquity (Ubuntu):
status: Incomplete → Confirmed
Changed in ubiquity (Ubuntu):
importance: Undecided → High
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