[Compaq Presario CQ62-a11SO Notebook PC] Installer reboot when I try to install Ubuntu 14.10 from live disk

Bug #1370514 reported by Ader on 2014-09-17
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
High
Unassigned

Bug Description

I can use Ubuntu from the live disk as much as I want from the live disk, but as soon as I have clicked "Next" in the window where I choose whether I want to instal Ubuntu inside Windows or whatever, the computer reboots. The same thing happens in Trusty and Saucy.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-14-generic 3.16.0-14.20
ProcVersionSignature: Ubuntu 3.16.0-14.20-generic 3.16.2
Uname: Linux 3.16.0-14-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 4240 F.... pulseaudio
 /dev/snd/controlC1: ubuntu 4240 F.... pulseaudio
CasperVersion: 1.344
CurrentDesktop: Unity
Date: Wed Sep 17 13:28:07 2014
LiveMediaBuild: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140914)
MachineType: Hewlett-Packard Presario CQ62 Notebook PC
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- BOOT_IMAGE=/casper/vmlinuz.efi
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-14-generic N/A
 linux-backports-modules-3.16.0-14-generic N/A
 linux-firmware 1.133
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/19/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 143B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 62.18
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.06:bd05/19/2010:svnHewlett-Packard:pnPresarioCQ62NotebookPC:pvr0496100000252810001020000:rvnHewlett-Packard:rn143B:rvr62.18:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: Presario CQ62 Notebook PC
dmi.product.version: 0496100000252810001020000
dmi.sys.vendor: Hewlett-Packard

Ader (rasmusrim) wrote :
Ader (rasmusrim) wrote :

Opened new bug report as requested in bug #1309578.

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
affects: linux (Ubuntu) → ubiquity (Ubuntu)
Changed in ubiquity (Ubuntu):
status: Confirmed → New
tags: added: needs-full-computer-model saucy trusty
tags: added: regression-potential

Ader, thank you for reporting this and helping make Ubuntu better. Could you please provide the full computer model as noted on the sticker?

As well, could you please provide the information following https://wiki.ubuntu.com/DebuggingUbiquity ?

Changed in ubiquity (Ubuntu):
status: New → Incomplete
summary: - Installer reboota when I try to install Ubuntu 14.10 from live disk
+ Installer reboot when I try to install Ubuntu 14.10 from live disk

Hi! Unfortunately, there is no sticker on the computer, but the model as stated on the laptop is Compaq Presario CQ62. Hope that is enough. I will do the other thing when I get home.

Ader (rasmusrim) wrote :
Ader (rasmusrim) wrote :
Ader (rasmusrim) wrote :
Ader (rasmusrim) wrote :

/var/log/installer is a directory. The files in the directory are attached.

Ader (rasmusrim) wrote :

Tell me if I also need to do the deep debugging of partman.

Ader (rasmusrim) wrote :

It was on September 16th that I tried to install. After that, I have only been using Ubuntu from the live disk without attempting an installation.

summary: - Installer reboot when I try to install Ubuntu 14.10 from live disk
+ [Compaq Presario CQ62-a11SO Notebook PC] Installer reboot when I try to
+ install Ubuntu 14.10 from live disk
tags: added: bios-outdated-f.2b
removed: needs-full-computer-model
Changed in ubiquity (Ubuntu):
importance: Undecided → High
status: Incomplete → New
Ader (rasmusrim) wrote :

Do you want me to upgrade the bios and test if that solves it, or should I leave it so we can do further testing on the system as it is?

Ader (rasmusrim) wrote :

BIOS upgraded. Upgrading did not solve the problem :(

Ader (rasmusrim) wrote :

ubuntu@ubuntu:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
F.2B
12/05/2011

tags: added: latest-bios-f.2b
removed: bios-outdated-f.2b
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