Trusty server OEM mode hangs at first boot

Bug #1296883 reported by Jason Gerard DeRose on 2014-03-24
This bug affects 5 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)

Bug Description

When doing a server install with the latest Trusty daily (2014-03-24) in OEM mode, the boot hangs during the first boot after the install. Please see the attached screenshot.

At the time when it hangs, this is the final output on the console:

* Starting End-user configuration after initial OEM installation (debconf)
* Starting
plymouth stop
* Stopping End-user configuration after initial OEM installation (debconf)
* Stopping System V runlevel compatibility
* Starting

Not sure if "ubiquity" is the correct source package to file this bug against, and also note that the information collected by Apport in this case is totally irrelevant as I'm filing from a laptop desktop install, not a server. I filed the bug this way only because the "Report a Bug" link on Launchpad currently seems broken as it just redirects to this page:

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: debian-installer (not installed)
ProcVersionSignature: Ubuntu 3.13.0-19.40-generic 3.13.6
Uname: Linux 3.13.0-19-generic x86_64
ApportVersion: 2.13.3-0ubuntu1
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Mar 24 12:17:00 2014
DeviceMapperTables: No devices found
DmraidDevices: no raid disks
DmraidSets: no raid disks
MachineType: System76, Inc. Kudu Professional
 total used free shared buffers cached
 Mem: 16352400 12303640 4048760 462992 174464 8675116
 -/+ buffers/cache: 3454060 12898340
 Swap: 4194300 0 4194300
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-19-generic root=UUID=436ce328-4f8a-4123-a3da-46cf3ea3c1f6 ro quiet splash vt.handoff=7
SourcePackage: ubiquity
UpgradeStatus: Upgraded to trusty on 2014-03-08 (15 days ago) 01/15/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.03.03RS76
dmi.board.asset.tag: Tag 12345 Kudu Professional
dmi.board.vendor: System76, Inc.
dmi.board.version: kudp1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: System76, Inc.
dmi.chassis.version: kudp1
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.03.03RS76:bd01/15/2014:svnSystem76,Inc.:pnKuduProfessional:pvrkudp1:rvnSystem76,Inc.:rnKuduProfessional:rvrkudp1:cvnSystem76,Inc.:ct9:cvrkudp1: Kudu Professional
dmi.product.version: kudp1
dmi.sys.vendor: System76, Inc.

Jason Gerard DeRose (jderose) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status: New → Confirmed

It renders the system temporarily or permanently unusable.

Changed in ubiquity (Ubuntu):
importance: Undecided → Critical
Jamin W. Collins (jcollins) wrote :

Have you tried swtiching to other virtual terminals? I believe I was experiencing the same issue, only to find that the display was stuck on vt7 for some reason, but there were in fact logins waiting on vts 1-6. Adding "text" to the kernel command line seems to mitigate this issue in my case.

Jason Gerard DeRose (jderose) wrote :

@jcollins... interesting, I'll give that a try. Thanks!

I'm installing into a VM (golden image mastering for Sytem76), so vt switching is a bit less obvious there :P

Jamin W. Collins (jcollins) wrote :


Assuming the VT switch works for you, and assuming that you're not working with a GUI, you'll end up getting bit by another bug:

The referenced bug report does have a patch that fixes the issue. Seems that the upstart job was changed to no longer connect STDIN, which is required by oem-config. You'll just need to make sure to add the patch before running oem-config-prepare.

Jamin W. Collins (jcollins) wrote :


There's another bug you'll get bitten by, along with a workaround:

Jamin W. Collins (jcollins) wrote :

The attached patch should completely work around this issue.

The attachment "switch to vt1 if not running oem-config" seems to be a patch. If it isn't, please remove the "patch" flag from the attachment, remove the "patch" tag, and if you are a member of the ~ubuntu-reviewers, unsubscribe the team.

[This is an automated message performed by a Launchpad user owned by ~brian-murray, for any issues please contact him.]

tags: added: patch
kamiar (kamiar321) on 2018-12-18
Changed in ubiquity (Ubuntu):
status: Confirmed → New
Changed in ubiquity (Ubuntu):
status: New → Confirmed
luke (luke+l) on 2019-01-27
description: updated
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