ubiquity freezes when run from live session

[Tim Lunn]

Ubiquity no longer runs from the Ubuntu GNOME live session. After clicking Install on the dash, it just seems to hang, it does not crash and no GUI loads.

Running manually with --with-no-sso does allow it too work

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: ubiquity 2.15.14
ProcVersionSignature: Ubuntu 3.11.0-3.8-generic 3.11.0-rc6
Uname: Linux 3.11.0-3-generic x86_64
ApportVersion: 2.12.1-0ubuntu2
Architecture: amd64
CasperVersion: 1.336
Date: Tue Aug 27 03:50:39 2013
InstallCmdLine: file=/cdrom/preseed/ubuntu-gnome.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
LiveMediaBuild: Ubuntu-GNOME 13.10 "Saucy Salamander" - Alpha amd64 (20130826)
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[amjjawad  (amjjawad)]

Ubuntu GNOME Saucy Daily Build (saucy-amd64-26-8-2013) - Try Ubuntu GNOME without Installation - Whenever I click "Install", it does not start while "ubiquity" is running as per System Monitor. It just sit over there on the desktop, doing nothing. Yes, I can move my mouse and do anything except installing the system.

[Dimitri John Ledkov (xnox)]

I have tried the build from 27th. It does take a while for ubiquity to show up.
From syslog:
12:39:11 Ubiquity 2.15.14
12:30:39 switched to page language

12:40:06 Ubiquity 2.15.14
12:40:34 switched to page language

At the same time from /var/log/install/debug
Error retreiving accessibility bus address. DBus.Error.NoReply: did not receive a reply. Has something change w.r.t. accessibility?

Looking at the submitted logs:
Aug 27 03:23:32 ubuntu-gnome ubiquity[2581]: Ubiquity 2.15.14
Aug 27 03:23:36 ubuntu-gnome ubiquity[2581]: switched to page language
Aug 27 03:23:37 ubuntu-gnome ubiquity[2581]: log-output -t ubiquity setxkbmap -layout us,cm,gb,gh -variant ,,,
Aug 27 03:23:37 ubuntu-gnome ubiquity[2581]: switched to page prepare
Aug 27 03:23:37 ubuntu-gnome ubiquity[2581]: switched to page language

So ubiquity did display within 4 seconds. Is gnome shell actually displaying / brings ubiquity window to front?

[Dimitri John Ledkov (xnox)]

Please provide more details. Do you have networking enabled? Anything else particular to your setup?

[Tim Lunn (darkxst)]

I don't seem to be able to reproduce this now with 20130828 image.

[Jeremy Bícha (jbicha)]

I also can't duplicate this today so I'm going to close the bug. I do note that it takes ubiquity a full 30 seconds to open after the password prompt on real hardware.

If someone else still has this problem with the latest nightly Ubuntu GNOME image, either open a new bug or reopen this one.

amjjawad, you may need to file a new bug for your issue. If you're using the "Install Alongside" option then it's probably a known bug we've been mentioning in the Release Notes for 13.04 and the 13.10 Alphas.

[amjjawad  (amjjawad)]

@Jeremy

I have already filed a new one few days ago and you have marked it a Duplicate of this one!

https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1217373

I have been clear and mentioned the details. I have chosen "Try Ubuntu GNOME without installation". Test was on a Virtual Machine as I don't have a Real Hardware with more than 1GB RAM, all my real test machines are 512MB RAM.

Ubiquity wasn't running on the desktop but it does exist on the System Monitor. It is just not showing.

Since this is a VirtualBox (Oracle Latest Version) then Network is enabled my default (not wireless as this is a virtual machine).

I will try to check what happened with the latest image after the UDS.

Thanks!

[Erick Brunzell (lbsolost)]

Tim asked that I add some logs.

[Erick Brunzell (lbsolost)]

Having trouble adding var/log/installer/version but the version is shown in debug anyway :^)

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1217177

[Dimitri John Ledkov (xnox)]

@Erick Brunzell

Please open new bug, and please file it using ubuntu-bug (from inside VM after failed installation/hang or from successfully installed sytem)

[Erick Brunzell (lbsolost)]

Thanks Dmitrijs. I filed bug #1221144.

[amjjawad  (amjjawad)]

@Dmitrijs Ledkovs (xnox)

May I ask why to open new bug? there are now 3 bugs reported for the very same issue so I am so much confused and I can't understand why 3 reported bugs for the same issue? this is so much confusing!

The issue is NOT yet solved, by the way. Testing ubuntu-gnome-13.10-beta1-desktop-i386 >>> problem still not yet solved.

Thank you!

[Dimitri John Ledkov (xnox)]

On 6 September 2013 12:11, amjjawad <email address hidden> wrote:
> @Dmitrijs Ledkovs (xnox)
>
> May I ask why to open new bug? there are now 3 bugs reported for the
> very same issue so I am so much confused and I can't understand why 3
> reported bugs for the same issue? this is so much confusing!
>
> The issue is NOT yet solved, by the way. Testing ubuntu-
> gnome-13.10-beta1-desktop-i386 >>> problem still not yet solved.
>
> Thank you!

because i want logs collected at the point it hangs, which $
ubuntu-bug ubiquity during the hung session does.
Without them, there is little I can investigate given that a few
ubiquity upstream developers (jbicha and I) failed to reproduce this
bug.

Regards,

Dmitrijs.

[Christopher Patrick (cpatrick08)]

still not fixed on 64 bit 20130909 daily iso, would give logs but cannot connect to internet even though it shows I am connected

[Tim Lunn (darkxst)]

I can again reproduce this on live session on the 20130909 Ubuntu GNOME image.

Backtrace attached, seems to be stuck trying to connect to ibus?

I can't get a python backtrace since py-bt and py-list appear to be broken currently on saucy.

[Tim Lunn (darkxst)]

Attaching ubiquity log, although there is nothing much in here. Likewise there are no errors in syslog

[Christopher Patrick (cpatrick08)]

still not fixed on 64 bit 20130910 daily iso, would give logs but cannot connect to internet even though it shows I am connected

[Christopher Patrick (cpatrick08)]

ubiquity does not work in ubuntu main edition 64 bit also

[Jeremy Bícha (jbicha)]

This is fixed for Ubuntu GNOME since the new Ubuntu One feature is no longer included, starting with today's daily build.

Since there are now multiple reports of the Ubuntu image having a similar problem, I don't know if the ubiquity developers want to keep this particular bug open or not.

[amjjawad  (amjjawad)]

saucy-desktop-amd64.iso - 14-09-2013

Installation done successfully from the LiveUSB (Try Ubuntu GNOME without installation) so I can confirm it is behaving well :)

[Christopher Patrick (cpatrick08)]

still not working on ubuntu unity daily-live 20130917 64 bit, file bug https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1226912 about it.

[Christopher Patrick (cpatrick08)]

I purged ubiquity-plugin-ubuntuone package, and ubiquity launched from the untiy panel so I can confirm that that package breaks unity

[Christopher Patrick (cpatrick08)]

after removing ubiquity-plugin-ubuntuone and launching ubiquity it fails to do custom partitioning .

[Abderraxim (abderraxim)]

works when remove ubiquity-plugin-ubuntuone

[Abderraxim (abderraxim)]

it takes a while to load the partitionning tool but works well for the moment

[Christopher Patrick (cpatrick08)]

still wont launch Ubuntu unity 20130921 daily-live iso

[Caleb Howland (Menzador) (menzador)]

Ubiquity fails to launch on Beta 1. Tested on Toshiba Satellite L55T-A5232 with UEFI. The Live image desktop works, but not Ubiquity.

[amjjawad  (amjjawad)]

@Caleb Howland (sonikkuamerica)

Could you please try Beta 2 and report back?

[Moisés Cabello (moisesc)]

Wont launch in Beta 2 64bit. It works with "sudo ubiquity" in the terminal, but installer closes after trying to login in Ubuntu One.

[Erick Brunzell (lbsolost)]

Shouldn't the title of this be changed?

I think it only effects Ubuntu itself, not Ubuntu GNOME ;^)

[Christopher Patrick (cpatrick08)]

Shouldn't this bug be closed/merged since there is another bug about this problem https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1226912

[Pedro Borges (funakyfunaky)]

Hello,

This bug still occours in daily build 20131009 amd 64bit iso.
After reading the other comments i decided to remove the ubiquity-plugin-ubuntuone. It worked.

Currently installing.

PS: Before this attempt, i used the "Install ubuntu whatever" option of unetbootin. I was able to get ubiquity working but it failed after selecting the partitions ( saying the drive was busy over and over again )

[vivek yadav (iamvivekyadav)]

I'm stil facing the issue in the daily build. Is there a workaround?