Ubuntu 12.10 beta 1 amd64 installer hanging during boot.

Bug #1055006 reported by Ankit Saini
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

About 10-20 seconds after the ubuntu logo show up, the installer simply hangs and nothing happens.
I edited the syslinux/txt.cfg file to enable console output and I found out that the install hangs at this line :

"Stopping save kernel messages"

Is there any way to boot normally now.

Revision history for this message
Sasa Paporovic (melchiaros) wrote :

When you have used the official beta1 the following daily build may be usefull for you:

http://cdimage.ubuntu.com/daily-live/current/

the images there have a newer installation system (ubiquity 2.12.2). The beta1 is on Ubiquity 2.11.x

May be that helps.

It would be helpfull if you could give feedback about.

Revision history for this message
Ankit Saini (ankit28595) wrote :

The only problem is that 764 MB is quite a big download to perform.
But I'll try that.

But what I wanted to know is that if there is way such that instead of showing the Ubuntu logo,
the installer would instead show some text output, so I could find out where the actual problem is.

Revision history for this message
Dimitri John Ledkov (xnox) wrote :

Rename beta1 image to the name of the daily image.
Then use zsync with zsync url. (e.g. $ zsync $URL.iso.zsync)
zsync will download only the "missing" bits of the image.

Ankit Saini (ankit28595)
description: updated
Revision history for this message
Sasa Paporovic (melchiaros) wrote :

Sorry Ankit,

but you have not performed the suggestions we gave you. Or it is not visible to us following your posts here.

Have you tried it with one of the lastest daily builds or with the method xnox has suggested?

When you have done with one of the latest available install systems, please attach the syslog here.

Changed in ubiquity (Ubuntu):
status: New → Incomplete
Revision history for this message
Ankit Saini (ankit28595) wrote :

I downloaded the latest daily build as of 30 September and the installer hanged again while booting.
These were the last three lines printed on the console:

    Stopping save kernel messages [Ok]
    Starting restore sound card(s') mixer state(s) [Fail]
    Starting CUPS printing spooler/server [Ok]

The installer hanger after that.

There doesn't seem to be a way to record the boot log so that I can give you the log to see.

Revision history for this message
Sasa Paporovic (melchiaros) wrote :

Mhh,

tricky. For now I have no suggestings for you. I have set the status back to new. May be others know how to get out the logs.

Changed in ubiquity (Ubuntu):
status: Incomplete → New
Revision history for this message
Sasa Paporovic (melchiaros) wrote :

You can switch with

CTRL + ALT + F2 (or F1 or ...)

to a terminal during installation.

The GUI install is still on

CTRL + ALT + F7

and you can swith between them.

Regarding to

https://wiki.ubuntu.com/DebuggingUbiquity

you can find the relevant logs in

var/log/...

(by default the promt points to /home/ubuntu/
so you have to switch)

to examin them manually you can use if you are in var/log/

nano syslog

(exit nano with CTRL + ^ + X )

So far I have tested.

May be that works also when the install procedure is already hanging.

What I have not tested is to get out the logs to a usb stick or something.

But I can give a document here that might be helfull:

https://help.ubuntu.com/community/Mount/USB

especially:

https://help.ubuntu.com/community/Mount/USB#Manually_Mounting

Hope that helps on a Sunday.

Revision history for this message
Ankit Saini (ankit28595) wrote :

I tried switching to another tty by pressing CTRL + Alt + F1, but I couldn't since I hadn't completely booted yet. And therefore I couldn't access the logs.

I actually tried something different. Instead of booting from a USB drive, I copied the contents of the quantal-iso to a separate
partition on my hard disk and booted from it. This time the system still hanged, but went a few more steps before hanging.
Earlier it was hanging near the 'Stopped save kernel messages' line, now it hangs after starting LightDM manager.

    Started LightDM display manager [Ok]

There are also some other confusing things that I cannot understand. Whenever we boot Ubuntu, it by default displays the splash screen. When I was booting from the USB drive I manually edited the /syslinux/txt.cfg file to enable console logging of boot messages. But when I started booting from the partition of my hard drive, there is no splash screen and Ubuntu displays text output by default. I have no idea why is it doing that.

But again, my real problem is that the Installer is not completing the boot up process. I have tested running the iso in qemu, it booted successfully there, so it can be made sure that the problem is not with the my copy of the iso, but rather the installer is having trouble with my system.

Revision history for this message
Sasa Paporovic (melchiaros) wrote :

O.K I understand.

There is out of the stand only one more option I can offer.

There are alternate flavours of Ubuntu quantal, which uses a text based installation system. Unfortunally this would be another download for you. You can find the alternate cd here(they lack live system abilities - that is the main difference):

http://cdimage.ubuntu.com/daily/current/

With this it may be possible that you can workarround the start problems of the graphical installer.

Revision history for this message
Ankit Saini (ankit28595) wrote : Re: [Bug 1055006] Re: Ubuntu 12.10 beta 1 amd64 installer hanging during boot.

I seem to be the only one suffering from this weird bug so I am going to
try the alternate installer.

By the way, ubuntu showing text output instead of the default splash screen
that I mentioned in my earlier comment, was due to my own doing. Actually,
I edited my grub.cfg file manually and didn't add the `splash` argument to the
Linux kernel. So that was not a bug.

On 30 September 2012 21:35, melchiaros <email address hidden> wrote:
> O.K I understand.
>
> There is out of the stand only one more option I can offer.
>
> There are alternate flavours of Ubuntu quantal, which uses a text based
> installation system. Unfortunally this would be another download for
> you. You can find the alternate cd here(they lack live system abilities
> - that is the main difference):
>
> http://cdimage.ubuntu.com/daily/current/
>
> With this it may be possible that you can workarround the start problems
> of the graphical installer.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1055006
>
> Title:
> Ubuntu 12.10 beta 1 amd64 installer hanging during boot.
>
> Status in “ubiquity” package in Ubuntu:
> New
>
> Bug description:
> About 10-20 seconds after the ubuntu logo show up, the installer simply hangs and nothing happens.
> I edited the syslinux/txt.cfg file to enable console output and I found out that the install hangs at this line :
>
> "Stopping save kernel messages"
>
> Is there any way to boot normally now.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1055006/+subscriptions

Revision history for this message
Pavan Kumar (pavankumar1792-u) wrote :

Having same problem

Starting restore sound card(s') mixer state(s) [Fail]

and live boot hangs

my system hardware specs

00:00.0 Host bridge: Intel Corporation Core Processor DRAM Controller (rev 12)
00:01.0 PCI bridge: Intel Corporation Core Processor PCI Express x16 Root Port (rev 12)
00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06)
00:1a.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 06)
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 06)
00:1c.0 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 1 (rev 06)
00:1c.1 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 2 (rev 06)
00:1c.3 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 4 (rev 06)
00:1c.4 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 5 (rev 06)
00:1c.5 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 6 (rev 06)
00:1d.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 06)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev a6)
00:1f.0 ISA bridge: Intel Corporation Mobile 5 Series Chipset LPC Interface Controller (rev 06)
00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA AHCI Controller (rev 06)
00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 06)
00:1f.6 Signal processing controller: Intel Corporation 5 Series/3400 Series Chipset Thermal Subsystem (rev 06)
02:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RV710 [Mobility Radeon HD 4500/5100 Series]
02:00.1 Audio device: Advanced Micro Devices [AMD] nee ATI RV710/730 HDMI Audio [Radeon HD 4000 series]
04:00.0 Network controller: Broadcom Corporation BCM43224 802.11a/b/g/n (rev 01)
07:00.0 SD Host controller: Ricoh Co Ltd MMC/SD Host Controller (rev 01)
07:00.1 System peripheral: Ricoh Co Ltd R5U2xx (R5U230 / R5U231 / R5U241) [Memory Stick Host Controller] (rev 01)
07:00.2 System peripheral: Ricoh Co Ltd PCIe xD-Picture Card Controller (rev 01)
07:00.3 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 PCIe IEEE 1394 Controller (rev 01)
09:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 03)
ff:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-core Registers (rev 02)
ff:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder (rev 02)
ff:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0 (rev 02)
ff:02.1 Host bridge: Intel Corporation Core Processor QPI Physical 0 (rev 02)
ff:02.2 Host bridge: Intel Corporation Core Processor Reserved (rev 02)
ff:02.3 Host bridge: Intel Corporation Core Processor Reserved (rev 02)

Revision history for this message
Pavan Kumar (pavankumar1792-u) wrote :

help me.. :(

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status: New → Confirmed
Revision history for this message
mavosaure (mavosaure) wrote :

I experiment a similar bug, but I can't be sure it's exactly the same. I hope we'll find something to explain and resolve our problems.

After testing without any problem the Kubuntu 12.10 beta 2 (amd64 flavor, install with live-usb on a test partition), I try many times after the release to set up Ubuntu 12.10 (in replacement of my "old" 11.10).

Everything I try fails (all with live-usb) :
 - Ubuntu 12.10 64
 - Xubuntu 12.10 64

on messages as "stopping save kernel messages OK"
or "starting CUPS printing spooler/server OK"

I tried boot options as acpi=off, noapic, nolapic without any amelioration.

Finally, I try Ubuntu 12.10 64 server with a minimal config... and it works.
But after reboot, when I did a sudo apt-get install ubuntu-desktop, I got many times the message

"FATAL: could not load /lib/modules/3.0.0-12-generic/modules.dep: No such file ord directory"
Amazing if we consider that Quantal uses linux 3.6....
After this error, when I rebooted, my install was dead (again).

Finally I tried again Ubuntu 11.10 64 which got installed without any problem. And now 12.04.1.
But I'd like to understand why I'm damned with 12.10. And if I have to prevent my system to upgrade to 12.10

Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in ubiquity (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]

Changed in ubiquity (Ubuntu):
status: Incomplete → Expired
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