Ubuntu
ubiquity package

Installer crashed on fresh install of 12.04 - kernel: [ 690.274407] plugininstall.p[9015]: segfault at 3c307ab0 ip 00007fa3130515b9 sp 00007fffd234cfd0 error 4 in libapt-pkg.so.4.12.0[7fa312ffd000+120000]

Bug #1044904 reported by jrvliet on 2012-09-02

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	ubiquity (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

Tried to do a fresh install of Ubuntu 12.04 on a new Toshiba P850. I received an error about not being able to install the bootloader in the preferred place. I selected the top alternate location, which the installer accepted. A minute or two later it stated the installer had crashed and did not give any other error messages. I was installing from a DVD with the .iso burned to it.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubiquity 2.10.16
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
ApportVersion: 2.0.1-0ubuntu5
Architecture: amd64
CasperVersion: 1.315
Date: Sun Sep 2 00:12:10 2012
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
LiveMediaBuild: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
ProcEnviron:
LANGUAGE=en_US.UTF-8
TERM=linux
PATH=(custom, no user)
LANG=en_US.UTF-8
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

Tags:

Revision history for this message

jrvliet (jrvliet) wrote on 2012-09-02:

Casper.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (4.1 KiB, text/plain; charset="utf-8")
UbiquityDebug.txt Edit (720 bytes, text/plain; charset="utf-8")
UbiquityDm.txt Edit (2.6 KiB, text/plain; charset="utf-8")
UbiquityPartman.txt Edit (124.0 KiB, text/plain; charset="utf-8")
UbiquitySyslog.txt Edit (186.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Sasa Paporovic (melchiaros) wrote on 2012-09-02:

In UbiquitySyslog.txt:

Sep 2 06:09:45 ubuntu plugininstall.py: Verifying downloads ...
Sep 2 06:09:45 ubuntu plugininstall.py: Traceback (most recent call last):
Sep 2 06:09:45 ubuntu plugininstall.py: File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 885, in do_install
Sep 2 06:09:45 ubuntu plugininstall.py: fetchprogress, installprogress):
Sep 2 06:09:45 ubuntu plugininstall.py: File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 818, in commit_with_verify
Sep 2 06:09:45 ubuntu plugininstall.py: candidate.sha256))
Sep 2 06:09:45 ubuntu plugininstall.py: IOError: /target/var/cache/apt/archives/libreoffice-core_1%3a3.5.4-0ubuntu1.1_amd64.deb SHA256 checksum mismatch: 301065f5394ae18a51bc314faa5fcf115fffab1acb046bdd7ce4999b4ec130dd != a96b69296a4ee1a2ae9a6e078d78409072afe09fe13745dd3c72b661fde69bc9
Sep 2 06:09:45 ubuntu plugininstall.py:
Sep 2 06:09:45 ubuntu plugininstall.py: log-output -t ubiquity chroot /target umount /sys
Sep 2 06:09:45 ubuntu plugininstall.py: log-output -t ubiquity chroot /target umount /proc
Sep 2 06:09:45 ubuntu plugininstall.py: log-output -t ubiquity umount /target/dev
Sep 2 06:09:45 ubuntu plugininstall.py: incomplete language support: hyphen-en-us missing
Sep 2 06:09:45 ubuntu plugininstall.py: log-output -t ubiquity chroot /target mount -t proc proc /proc
Sep 2 06:09:45 ubuntu plugininstall.py: log-output -t ubiquity chroot /target mount -t sysfs sysfs /sys
Sep 2 06:09:45 ubuntu plugininstall.py: log-output -t ubiquity mount --bind /dev /target/dev

Revision history for this message

Sasa Paporovic (melchiaros) wrote on 2012-09-02:

Download full text (3.7 KiB)

This seems to be only a wrong checksum of a download, but may be not the cause for the failed install.

Later on in UbiquitySyslog.txt there are segmentation faults recorded:

Sep 2 06:10:17 ubuntu grub-installer: info: architecture: amd64/generic
Sep 2 06:10:18 ubuntu grub-installer: info: Identified partition label for /dev/sda1: msdos
Sep 2 06:10:18 ubuntu kernel: [ 652.195546] debconf-set-sel[19209] general protection ip:7f2af2a722a2 sp:7fffaf4eb170 error:0 in libperl.so.5.14.2[7f2af29ae000+173000]
Sep 2 06:10:24 ubuntu ubiquity: Segmentation fault (core dumped)
Sep 2 06:10:37 ubuntu grub-installer: info: architecture: amd64/generic
Sep 2 06:10:38 ubuntu grub-installer: info: Identified partition label for /dev/sda1: msdos
Sep 2 06:10:38 ubuntu kernel: [ 671.982462] debconf-set-sel[19318] general protection ip:7f79018a15a1 sp:7fff9d0486b0 error:0 in libperl.so.5.14.2[7f79017e8000+173000]
Sep 2 06:10:38 ubuntu ubiquity: Segmentation fault (core dumped)
Sep 2 06:10:42 ubuntu grub-installer: info: architecture: amd64/generic
Sep 2 06:10:42 ubuntu grub-installer: info: Identified partition label for /dev/sda1: msdos
Sep 2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub
Sep 2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-legacy
Sep 2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi
Sep 2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi-amd64-bin
Sep 2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi-amd64
Sep 2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi-ia32-bin
Sep 2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi-ia32
Sep 2 06:10:44 ubuntu grub-installer: info: Installing grub on '/dev/sda'
Sep 2 06:10:44 ubuntu kernel: [ 677.716906] lsb_release[19543] general protection ip:7f269d40528f sp:7fffef448d30 error:0 in ld-2.15.so[7f269d3f9000+22000]
Sep 2 06:10:44 ubuntu grub-installer: info: grub-install supports --no-floppy
Sep 2 06:10:44 ubuntu grub-installer: info: Running chroot /target grub-install --no-floppy --force "/dev/sda"
Sep 2 06:10:44 ubuntu kernel: [ 677.852178] lsb_release[19587] general protection ip:7fa111a6128f sp:7fffe1c8c330 error:0 in ld-2.15.so[7fa111a55000+22000]
Sep 2 06:10:47 ubuntu grub-installer: Installation finished. No error reported.
Sep 2 06:10:47 ubuntu grub-installer: info: grub-install ran successfully
Sep 2 06:10:49 ubuntu ubiquity: Setting partition 1 of /dev/sda to active... done.
Sep 2 06:10:50 ubuntu kernel: [ 684.152877] lsb_release[19996] general protection ip:7fb88421c28f sp:7fffb4e1c410 error:0 in ld-2.15.so[7fb884210000+22000]
Sep 2 06:10:54 ubuntu os-prober: debug: running /usr/lib/os-probes/50mounted-tests on /dev/sda2
Sep 2 06:10:54 ubuntu 50mounted-tests: debug: /dev/sda2 type not recognised; skipping
Sep 2 06:10:54 ubuntu os-prober: debug: os detected by /usr/lib/os-probes/50mounted-tests
Sep 2 06:10:54 ubuntu os-prober: debug: /dev/sda5: is active...

This seems to be only a wrong checksum of a download, but may be not the cause for the failed install.

Later on in UbiquitySyslog.txt there are segmentation faults recorded:

Sep  2 06:10:17 ubuntu grub-installer: info: architecture: amd64/generic
Sep  2 06:10:18 ubuntu grub-installer: info: Identified partition label for /dev/sda1: msdos
Sep  2 06:10:18 ubuntu kernel: [  652.195546] debconf-set-sel[19209] general protection ip:7f2af2a722a2 sp:7fffaf4eb170 error:0 in libperl.so.5.14.2[7f2af29ae000+173000]
Sep  2 06:10:24 ubuntu ubiquity: Segmentation fault (core dumped)
Sep  2 06:10:37 ubuntu grub-installer: info: architecture: amd64/generic
Sep  2 06:10:38 ubuntu grub-installer: info: Identified partition label for /dev/sda1: msdos
Sep  2 06:10:38 ubuntu kernel: [  671.982462] debconf-set-sel[19318] general protection ip:7f79018a15a1 sp:7fff9d0486b0 error:0 in libperl.so.5.14.2[7f79017e8000+173000]
Sep  2 06:10:38 ubuntu ubiquity: Segmentation fault (core dumped)
Sep  2 06:10:42 ubuntu grub-installer: info: architecture: amd64/generic
Sep  2 06:10:42 ubuntu grub-installer: info: Identified partition label for /dev/sda1: msdos
Sep  2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub
Sep  2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-legacy
Sep  2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi
Sep  2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi-amd64-bin
Sep  2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi-amd64
Sep  2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi-ia32-bin
Sep  2 06:10:43 ubuntu grub-installer: dpkg: warning: there's no installed package matching grub-efi-ia32
Sep  2 06:10:44 ubuntu grub-installer: info: Installing grub on '/dev/sda'
Sep  2 06:10:44 ubuntu kernel: [  677.716906] lsb_release[19543] general protection ip:7f269d40528f sp:7fffef448d30 error:0 in ld-2.15.so[7f269d3f9000+22000]
Sep  2 06:10:44 ubuntu grub-installer: info: grub-install supports --no-floppy
Sep  2 06:10:44 ubuntu grub-installer: info: Running chroot /target grub-install  --no-floppy --force "/dev/sda"
Sep  2 06:10:44 ubuntu kernel: [  677.852178] lsb_release[19587] general protection ip:7fa111a6128f sp:7fffe1c8c330 error:0 in ld-2.15.so[7fa111a55000+22000]
Sep  2 06:10:47 ubuntu grub-installer: Installation finished. No error reported.
Sep  2 06:10:47 ubuntu grub-installer: info: grub-install ran successfully
Sep  2 06:10:49 ubuntu ubiquity: Setting partition 1 of /dev/sda to active... done.
Sep  2 06:10:50 ubuntu kernel: [  684.152877] lsb_release[19996] general protection ip:7fb88421c28f sp:7fffb4e1c410 error:0 in ld-2.15.so[7fb884210000+22000]
Sep  2 06:10:54 ubuntu os-prober: debug: running /usr/lib/os-probes/50mounted-tests on /dev/sda2
Sep  2 06:10:54 ubuntu 50mounted-tests: debug: /dev/sda2 type not recognised; skipping
Sep  2 06:10:54 ubuntu os-prober: debug: os detected by /usr/lib/os-probes/50mounted-tests
Sep  2 06:10:54 ubuntu os-prober: debug: /dev/sda5: is active swap
Sep  2 06:10:54 ubuntu plugininstall.py: log-output -t ubiquity umount -f /target/proc
Sep  2 06:10:54 ubuntu plugininstall.py: log-output -t ubiquity umount -f /target/sys
Sep  2 06:10:54 ubuntu plugininstall.py: log-output -t ubiquity umount -f /target/dev
Sep  2 06:10:56 ubuntu kernel: [  690.274407] plugininstall.p[9015]: segfault at 3c307ab0 ip 00007fa3130515b9 sp 00007fffd234cfd0 error 4 in libapt-pkg.so.4.12.0[7fa312ffd000+120000]
Sep  2 06:12:10 ubuntu ubiquity: 
Sep  2 06:12:10 ubuntu ubiquity: ** (apport-gtk:20373): WARNING **: The connection is closed

Revision history for this message

Sasa Paporovic (melchiaros) wrote on 2012-09-02:

As can be seen it ends with a segfault in apt.

The starting of the segfaults is on handling dev/sda1 which is indentified(label) as msdos.

Seems to indicate that this here is a dual boot attemped.

summary:

- Installer crashed on fresh install of 12.04
+ Installer crashed on fresh install of 12.04 - kernel: [ 690.274407]
+ plugininstall.p[9015]: segfault at 3c307ab0 ip 00007fa3130515b9 sp
+ 00007fffd234cfd0 error 4 in libapt-pkg.so.4.12.0[7fa312ffd000+120000]

Revision history for this message

Dimitri John Ledkov (xnox) wrote on 2012-09-03:

Can you also try the 12.04.1 images? They have newer installer & the rest of dependencies:
http://releases.ubuntu.com/12.04.1/

Revision history for this message

jrvliet (jrvliet) wrote on 2012-09-03: Re: [Bug 1044904] Re: Installer crashed on fresh install of 12.04 - kernel: [ 690.274407] plugininstall.p[9015]: segfault at 3c307ab0 ip 00007fa3130515b9 sp 00007fffd234cfd0 error 4 in libapt-pkg.so.4.12.0[7fa312ffd000+120000]

I was able to install using 12.04.1 from a USB disk. During the install I received an error message saying files do not match what is on the disk, however I don't remember which files they were. The install was able to continue through the error. However, the system now crashes often, especially when installing packages such as vim. Any use of apt-get can result in the entire system crashing. A few times commands, such as opening a file with emacs, result in a seg fault and a core dump. Firefox will crash if pages have large amounts of Flash, and now won't open any pages, even after restarting it. Thank you very much for your help with this.

On Sep 3, 2012 at 1:42 AM, Dmitrijs Ledkovs <email address hidden> wrote:

> Can you also try the 12.04.1 images? They have newer installer & the rest of dependencies:
> http://releases.ubuntu.com/12.04.1/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1044904
>
> Title:
> Installer crashed on fresh install of 12.04 - kernel: [ 690.274407]
> plugininstall.p[9015]: segfault at 3c307ab0 ip 00007fa3130515b9 sp
> 00007fffd234cfd0 error 4 in libapt-pkg.so.4.12.0[7fa312ffd000+120000]
>
> Status in “ubiquity” package in Ubuntu:
> New
>
> Bug description:
> Tried to do a fresh install of Ubuntu 12.04 on a new Toshiba P850. I
> received an error about not being able to install the bootloader in
> the preferred place. I selected the top alternate location, which the
> installer accepted. A minute or two later it stated the installer had
> crashed and did not give any other error messages. I was installing
> from a DVD with the .iso burned to it.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: ubiquity 2.10.16
> ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
> Uname: Linux 3.2.0-23-generic x86_64
> ApportVersion: 2.0.1-0ubuntu5
> Architecture: amd64
> CasperVersion: 1.315
> Date: Sun Sep 2 00:12:10 2012
> InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
> LiveMediaBuild: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
> ProcEnviron:
> LANGUAGE=en_US.UTF-8
> TERM=linux
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SourcePackage: ubiquity
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1044904/+subscriptions

I was able to install using 12.04.1 from a USB disk. During the install I received an error message saying files do not match what is on the disk, however I don't remember which files they were. The install was able to continue through the error. However, the system now crashes often, especially when installing packages such as vim. Any use of apt-get can result in the entire system crashing.  A few times commands, such as opening a file with emacs, result in a seg fault and a core dump. Firefox will crash if pages have large amounts of Flash, and now won't open any pages, even after restarting it. Thank you very much for your help with this.

On Sep 3, 2012 at 1:42 AM, Dmitrijs Ledkovs <launchpad@surgut.co.uk> wrote:

> Can you also try the 12.04.1 images? They have newer installer & the rest of dependencies:
> http://releases.ubuntu.com/12.04.1/
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1044904
> 
> Title:
>  Installer crashed on fresh install of 12.04 - kernel: [ 690.274407]
>  plugininstall.p[9015]: segfault at 3c307ab0 ip 00007fa3130515b9 sp
>  00007fffd234cfd0 error 4 in libapt-pkg.so.4.12.0[7fa312ffd000+120000]
> 
> Status in “ubiquity” package in Ubuntu:
>  New
> 
> Bug description:
>  Tried to do a fresh install of Ubuntu 12.04 on  a new Toshiba P850. I
>  received an error about not being able to install the bootloader in
>  the preferred place. I selected the top alternate location, which the
>  installer accepted. A minute or two later it stated the installer had
>  crashed and did not give any other error messages.  I was installing
>  from a DVD with the .iso burned to it.
> 
>  ProblemType: Bug
>  DistroRelease: Ubuntu 12.04
>  Package: ubiquity 2.10.16
>  ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
>  Uname: Linux 3.2.0-23-generic x86_64
>  ApportVersion: 2.0.1-0ubuntu5
>  Architecture: amd64
>  CasperVersion: 1.315
>  Date: Sun Sep  2 00:12:10 2012
>  InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
>  LiveMediaBuild: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
>  ProcEnviron:
>   LANGUAGE=en_US.UTF-8
>   TERM=linux
>   PATH=(custom, no user)
>   LANG=en_US.UTF-8
>  SourcePackage: ubiquity
>  UpgradeStatus: No upgrade log present (probably fresh install)
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1044904/+subscriptions

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-05-15:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status:	New → Confirmed

Revision history for this message

Marcus Tomlinson (marcustomlinson) wrote on 2020-03-05:

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in ubiquity (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2020-05-05:

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]

Changed in ubiquity (Ubuntu):
status:	Incomplete → Expired

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Ubuntuubiquity package

Installer crashed on fresh install of 12.04 - kernel: [ 690.274407] plugininstall.p[9015]: segfault at 3c307ab0 ip 00007fa3130515b9 sp 00007fffd234cfd0 error 4 in libapt-pkg.so.4.12.0[7fa312ffd000+120000]

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Ubuntu
ubiquity package