ubiquity: stuck at "Copying installation logs..." message during installation

Bug #1040629 reported by Colin Ian King
52
This bug affects 8 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Testing today's ISO image on an Lenovo X220i:

Image: http://cdimage.ubuntu.com/daily-live/20120822/quantal-desktop-amd64.iso following ISO test case:
Testcases:
    http://iso.qa.ubuntu.com/qatracker/milestones/219/builds/21646/testcases/1300/results
    http://iso.qa.ubuntu.com/qatracker/milestones/219/builds/21646/testcases/1305/results

I got almost to the end of the installation but it never completed. The current message at the bottom of the installer screen is:

"Copying installation logs..."

after 40 minutes I gave up waiting.

"vmstat 1" shows no I/O activity
"top" shows no installation processes busy, system looks idle.

affects: ubuntu → ubiquity (Ubuntu)
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1040629

tags: added: iso-testing
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status: New → Confirmed
Revision history for this message
Dimitri John Ledkov (xnox) wrote :

Can you please do `$ ubuntu-bug ubiquity ` while the installer is hanging?
This will collect /var/log/syslog & /var/log/installer/*

You can achieve this either by switching to a different TTY, or running the installer from the Live Session ("Try Ubuntu")
Without further information, there isn't much we can do to resolve this.

Changed in ubiquity (Ubuntu):
status: Confirmed → Incomplete
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Dimitri John Ledkov (xnox) wrote :
tags: added: quantal
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Sean Sosik-Hamor (sciri) wrote :

I hit this issue multiple times trying to install 11-Sep quantal-desktop-amd64.iso on a MacBookAir3,1. I tried to run "ubuntu-bug ubiquity" multiple times and attach to this bug but my logs never successfully attached to this bug.

Which logs from /var/log/installer would you need to see? After sitting for an hour at "Copying installation logs..." I just did a sudo reboot from the terminal and the system came back fine. I do appear to have a set of logs in /var/log/installer.

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Iain Lane (laney) wrote : apport information

ApportVersion: 2.6.1-0ubuntu1
Architecture: amd64
CasperVersion: 1.327
DistroRelease: Ubuntu 12.10
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20121007)
Package: ubiquity 2.12.8
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.5.0-17.27-generic 3.5.5
Tags: quantal running-unity ubiquity-2.12.8
Uname: Linux 3.5.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

tags: added: apport-collected running-unity ubiquity-2.12.8
Revision history for this message
Iain Lane (laney) wrote : Casper.txt

apport information

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Iain Lane (laney) wrote : Dependencies.txt

apport information

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Iain Lane (laney) wrote : UbiquityDebug.txt

apport information

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Iain Lane (laney) wrote : UbiquityDm.txt

apport information

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Iain Lane (laney) wrote : UbiquityPartman.txt

apport information

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Iain Lane (laney) wrote : UbiquitySyslog.txt

apport information

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Iain Lane (laney) wrote :

I'm seeing this right now. ^ my logs.

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Jean-Baptiste Lallement (jibel) wrote :

Similar and possible duplicate of bug 1059619

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Launchpad Janitor (janitor) wrote :

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]

Changed in ubiquity (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Kenneth Hanson (khanson679) wrote :

Encountered this problem today installing Kubuntu 19.10.

A previous attempt to install resulted in bug 1846918, though this was with the beta installer.

The first attempt with the final installer had no crash. Now I'm having this problem.

I'm not sure what has resulted in these differences.

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