Ubuntu
totem package

application specific details prompt offers too limited options

Bug #991085 reported by Andreas E. on 2012-04-29

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	totem (Ubuntu)	Triaged	Undecided	Unassigned

Bug Description

When some applications crash (like totem thumbnailer when opening the dash +bug 735929), apport collects relevant information and brings up a prompt that asks the user for more details how/when the crash happened. Afterwards, apport finishes/closes without giving the user any chance to see and enhance the bug report on Launchpad.

The problem is that this prompt offers too limited options and no "other" option. If none of these options applies, the users either selects a wrong option (so that developers get wrong info about the bug) or closes apport (so that developers don't notice the bug at all).

Revision history for this message

Andreas E. (andreas-e) wrote on 2012-04-29:

none of these options was causing the crash Edit (23.8 KiB, image/png)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-08-24:

Status changed to 'Confirmed' because the bug affects multiple users.

Revision history for this message

Martin Pitt (pitti) wrote on 2012-08-24:

This needs to be fixed in totem's package hook.

affects:

apport → totem (Ubuntu)

Launchpad Janitor (janitor) on 2012-08-24

Changed in totem (Ubuntu):
status:	New → Confirmed

Martin Pitt (pitti) on 2012-08-24

Changed in totem (Ubuntu):
status:	New → Triaged

Revision history for this message

Andreas E. (andreas-e) wrote on 2012-11-20:

This crash happens almost daily and it is quite disturbing to see how apport has been sending (since then) maybe 50-100 worthless bug reports. I would like to help fixing it, but apport does not let me add correct information.
If this can't be fixed in totem, because the bug reports can't get through, I'm seriously thinking about uninstalling totem.