video starts then quits before video is completed

[[e-mail]]

it starts then crashes, some times i have to hard boot the laptop

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: totem 42.0-1ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-47.51-generic 5.15.46
Uname: Linux 5.15.0-47-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sun Sep 11 16:44:08 2022
InstallationDate: Installed on 2020-01-14 (971 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: totem
UpgradeStatus: Upgraded to jammy on 2022-08-12 (30 days ago)
XorgLog: Error: [Errno 2] No such file or directory: '/var/log/Xorg.0.log'

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Launchpad Janitor (janitor)]

[Expired for totem (Ubuntu) because there has been no activity for 60 days.]