Ubuntu
totem package

totem could not take screenshot

Bug #1820869 reported by corrado venturini on 2019-03-19

This bug report is a duplicate of: Bug #1721248: "Totem could not get a screenshot of the video. This is not supposed to happen; please file a bug report.". Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	totem (Ubuntu)	New	Undecided	Unassigned

Bug Description

3.32.0-1ubuntu1 on Ubuntu 19.04 Disco fails to create a screenshot. The error produced is "Totem could not get a screenshot of the video. This is not supposed to happen please file a bug report."

Steps to reproduce:

Open a video and choose Take screenshot from the totem menu.

note: i have the problem with many .webm videos but not with .avi

corrado@corrado-p6-dd-0314:~$ totem ~/Videos/cincia.webm

(totem:22902): Gtk-WARNING **: 15:30:27.854: gtk_window_present_with_time() should not be called with 0, or GDK_CURRENT_TIME as a timestamp, the timestamp should instead be gathered at the time the user initiated the request for the window to be shown

(totem:22902): Gtk-WARNING **: 15:30:27.990: Drawing a gadget with negative dimensions. Did you forget to allocate a size? (node slider owner GtkScale)

(totem:22902): Gtk-WARNING **: 15:30:28.012: Drawing a gadget with negative dimensions. Did you forget to allocate a size? (node slider owner GtkScale)

** (totem:22902): WARNING **: 15:30:39.279: Could not take screenshot: failed to retrieve or convert video frame

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: totem 3.32.0-1ubuntu1
ProcVersionSignature: Ubuntu 5.0.0-7.8-generic 5.0.0
Uname: Linux 5.0.0-7-generic x86_64
ApportVersion: 2.20.10-0ubuntu23
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 19 15:31:58 2019
ExecutablePath: /usr/bin/totem
InstallationDate: Installed on 2019-03-14 (4 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Alpha amd64 (20190314)
SourcePackage: totem
UpgradeStatus: No upgrade log present (probably fresh install)
XorgLog: Error: [Errno 2] No such file or directory: '/var/log/Xorg.0.log'

Tags:

Revision history for this message

corrado venturini (corradoventu) wrote on 2019-03-19:

Dependencies.txt Edit (7.9 KiB, text/plain; charset="utf-8")
GstreamerVersions.txt Edit (3.8 KiB, text/plain; charset="utf-8")
LogAlsaMixer.txt Edit (4.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcMaps.txt Edit (173.0 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (1.3 KiB, text/plain; charset="utf-8")

corrado venturini (corradoventu) on 2019-03-19

summary:

- totem Could not take screenshot
+ totem could not take screenshot

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-03-20:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1800840, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.