video is not playing in the default player and ear phone sound is not working

[Sandesh]

the video is not playing in the default video player and if I plug my earphone, the sound is not coming

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: totem 3.26.0-0ubuntu6
ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18
Uname: Linux 4.15.0-34-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 8 22:57:31 2018
InstallationDate: Installed on 2018-05-21 (170 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
SourcePackage: totem
UpgradeStatus: No upgrade log present (probably fresh install)
XorgLog: Error: [Errno 2] No such file or directory: '/var/log/Xorg.0.log'

[Alex Murray (alexmurray)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Daniel van Vugt (vanvugt)]

Can you please:

1. Take a photo/screenshot of the problem; and

2. Run 'lspci -k' and send us the output?

[Launchpad Janitor (janitor)]

[Expired for totem (Ubuntu) because there has been no activity for 60 days.]