Totem could not get a screenshot of the video

[Luca Ciavatta]

1) Ubuntu 17.10
2) totem 3.26.0-0ubuntu1
3) I have selected 'Take screenshot' option and I expected to get a screenshot of the video in the pictures folder
4) I got an error message, a pop-up showing 'Totem could not get a screenshot of the video. This is not supposed to happen; please file a bug report.' and no screenshot available in 'Pictures' folder

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: totem 3.26.0-0ubuntu1
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 14 15:46:44 2017
InstallationDate: Installed on 2017-10-22 (22 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
SourcePackage: totem
UpgradeStatus: No upgrade log present (probably fresh install)
XorgLog: Error: [Errno 2] No such file or directory: '/var/log/Xorg.0.log'

[Luca Ciavatta (cialu)]

I have fully upgraded the system and the problem persists.

[Sebastien Bacher (seb128)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[corrado venturini (corradoventu)]

I have the same problem: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1721248
and the problem persist in Ubuntu 18.04 Bionic

corrado@corrado-p6-bb-1114:~$ apt policy totem
totem:
  Installed: 3.26.0-0ubuntu2
  Candidate: 3.26.0-0ubuntu2
  Version table:
 *** 3.26.0-0ubuntu2 500
        500 http://archive.ubuntu.com/ubuntu bionic/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-p6-bb-1114:~$ inxi -Fx
System: Host: corrado-p6-bb-1114 Kernel: 4.13.0-16-generic x86_64 bits: 64 gcc: 7.2.0
           Desktop: Gnome 3.26.2 (Gtk 2.24.31) Distro: Ubuntu Bionic Beaver (development branch)
Machine: Device: desktop Mobo: ASRock model: H110M-G/M.2 serial: N/A UEFI: American Megatrends v: P1.10 date: 05/11/2017
CPU: Dual core Intel Core i3-7100 (-HT-MCP-) arch: Skylake rev.9 cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 15648
           clock speeds: max: 3900 MHz 1: 3900 MHz 2: 3900 MHz 3: 3900 MHz 4: 3900 MHz
Graphics: Card: Intel HD Graphics 630 bus-ID: 00:02.0
           Display Server: x11 (X.Org 1.19.5 ) driver: i915 Resolution: 1920x1080@60.00hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 630 (Kaby Lake GT2)
           version: 4.5 Mesa 17.2.4 Direct Render: Yes
Audio: Card Intel Sunrise Point-H HD Audio driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.13.0-16-generic
Network: Card: Intel Ethernet Connection (2) I219-V driver: e1000e v: 3.2.6-k bus-ID: 00:1f.6
           IF: enp0s31f6 state: up speed: 100 Mbps duplex: full mac: 70:85:c2:44:7b:86
Drives: HDD Total Size: 1000.2GB (13.4% used)
           ID-1: /dev/sda model: TOSHIBA_DT01ACA1 size: 1000.2GB
Partition: ID-1: / size: 32G used: 6.9G (24%) fs: ext4 dev: /dev/sda6
           ID-2: swap-1 size: 8.59GB used: 0.00GB (0%) fs: swap dev: /dev/sda2
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 37.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info: Processes: 239 Uptime: 4:39 Memory: 1333.6/7684.1MB Init: systemd runlevel: 5 Gcc sys: 7.2.0
           Client: Shell (bash 4.4.121) inxi: 2.3.40
corrado@corrado-p6-bb-1114:~$

[Doug McMahon (mc3man)]

This isn't news, the reason is likely described here & due to the use of gstreamer1.0-vaapi plugin
https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1721248/comments/3
(- videos not supported by the gst vaapi plugin will get screenshots

[Luca Ciavatta (cialu)]

Thanks for comment. I have already reported above as duplicate in https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1721248/comments/9

> This isn't news, the reason is likely described here & due to the use of gstreamer1.0-vaapi plugin
> https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1721248/comments/3
> (- videos not supported by the gst vaapi plugin will get screenshots