Thunderbird hangs randomly, especially when sending email

Bug #965981 reported by Lasse Kärkkäinen on 2012-03-27

This bug report will be marked for expiration in 57 days if no further activity occurs. (find out why)

This bug affects 8 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)

Bug Description

The program hangs very often (no crash, simply stops responding), including almost every time when sending email.

This problem appeared after the latest apt-get dist-upgrade. I am aware of multiple users affected by this since about two weeks ago but couldn't find an existing bug report, so here goes...

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: thunderbird 11.0+build1-0ubuntu0.11.10.1
ProcVersionSignature: Ubuntu 3.0.0-16.29-generic 3.0.20
Uname: Linux 3.0.0-16-generic x86_64
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
 /dev/snd/controlC0: tronic 16385 F.... pulseaudio
BuildID: 20120310043956
CRDA: Error: [Errno 2] Tiedostoa tai hakemistoa ei ole
 Card hw:0 'Intel'/'HDA Intel at 0xe0644000 irq 45'
   Mixer name : 'Analog Devices AD1981'
   Components : 'HDA:11d41981,103c30c9,00100200 HDA:14f12c06,103c1379,00100000'
   Controls : 11
   Simple ctrls : 9
Channel: release
Date: Tue Mar 27 10:16:41 2012
ForcedLayersAccel: False
 auto lo
 iface lo inet loopback
 EDS Contact Integration - <email address hidden>, Version=0.3.9, minVersion=7.0, maxVersion=11.0a1, Location=app-global, Type=extension, Active=Yes
 Messaging Menu and Unity Launcher integration - <email address hidden>, Version=0.8.3, minVersion=3.3a1pre, maxVersion=11.0a1, Location=app-global, Type=extension, Active=Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
 default via dev wlan0 proto static dev wlan0 proto kernel scope link src metric 2 via dev tun0 dev tun0 proto kernel scope link src dev wlan0 scope link metric 1000
 places.database.lastMaintenance - 1332205840
 extensions.lastAppVersion - 11.0
 network.cookie.prefsMigrated - true
 places.history.expiration.transient_optimal_database_size - 8232386
 places.history.expiration.transient_current_max_pages - 9569
 PATH=(custom, no user)
Profiles: Profile0 (Default) - LastVersion=11.0/20120310043956 (Running)
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: Upgraded to oneiric on 2011-11-10 (137 days ago) 11/04/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68MSP Ver. F.0E 30C9
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 75.28
dmi.chassis.asset.tag: CNF7516B1Y
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68MSPVer.F.0E:bd11/04/2008:svnHewlett-Packard:pnHPCompaq2510p(RU537EA#AK8):pvrF.0E:rvnHewlett-Packard:rn30C9:rvrKBCVersion75.28:cvnHewlett-Packard:ct10:cvr: HP Compaq 2510p (RU537EA#AK8)
dmi.product.version: F.0E
dmi.sys.vendor: Hewlett-Packard

Elias Aarnio (elias-aarnio) wrote :

I confirm this on 32-bit version and Oneiric. To me the freeze does not seem to be related to sending mail. TB just stops responding.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Jim Hurne (hurne-jim) wrote :
Paul White (paulw2u) wrote :

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu since that time.

Ubuntu 11.10 (oneiric) reached end-of-life on May 9, 2013.

Does anyone still see a problem related to the one that was reported in a currently supported version of Ubuntu? Please let us know if you do and in which version of Ubuntu otherwise this report can be left to expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

Changed in thunderbird (Ubuntu):
status: Confirmed → Incomplete
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