Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: chrome://gcontactsync/content/LoginManager.js :: LoginManager_getAuthTokens :: line 118" data: no]

Bug #933926 reported by Pete Graner
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Confirmed
Critical
Unassigned

Bug Description

After updating on 16 Feb thunderbird will not show any of the normal panes, Folder, Message List, Message. After looking in the Error Log I see:

Timestamp: 02/16/2012 08:37:34 PM
Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: chrome://gcontactsync/content/LoginManager.js :: LoginManager_getAuthTokens :: line 118" data: no]

I've attached a screen shot of what the app looks like when started.

As of now the application is not usable at all.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: thunderbird 11.0~b2+build2-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-16.25-generic 3.2.6
Uname: Linux 3.2.0-16-generic x86_64
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.91-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pgraner 2125 F.... pulseaudio
BuildID: 20120216214806
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf2520000 irq 47'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:14f1506e,17aa21db,00100002 HDA:80862805,80860101,00100000'
   Controls : 26
   Simple ctrls : 8
Card29.Amixer.info:
 Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw unknown'
   Mixer name : 'ThinkPad EC (unknown)'
   Components : ''
   Controls : 1
   Simple ctrls : 1
Card29.Amixer.values:
 Simple mixer control 'Console',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Channel: beta
Date: Thu Feb 16 20:34:43 2012
EcryptfsInUse: Yes
ForcedLayersAccel: False
IncompatibleExtensions:
 EDS Contact Integration - <email address hidden>, Version=0.3.9, minVersion=7.0, maxVersion=11.0a1, Location=app-global, Type=extension, Active=Yes
 Contact Photos - <email address hidden>, Version=0.1.11, minVersion=3.0, maxVersion=10.*, Location=app-profile, Type=extension, Active=Yes
 Display Mail User Agent - ID={F8147CF4-B9E3-445B-AA87-081ED66548F8}, Version=1.6.8, minVersion=2.0, maxVersion=10.*, Location=app-profile, Type=extension, Active=Yes
 gContactSync - <email address hidden>, Version=0.3.4, minVersion=2.0.0.8, maxVersion=10.*, Location=app-profile, Type=extension, Active=Yes
 Maximize Message Pane - ID={CC1FC7EB-79F7-4A28-B12C-731304F16E53}, Version=1.1.14, minVersion=3.0, maxVersion=10.*, Location=app-profile, Type=extension, Active=Yes
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64+mac (20111011)
IpRoute:
 default via 172.31.1.1 dev wlan0 proto static
 169.254.0.0/16 dev wlan0 scope link metric 1000
 172.31.1.0/24 dev wlan0 proto kernel scope link src 172.31.1.101 metric 2
 192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=11.0/20120216214806
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/18/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 8DET54WW (1.24 )
dmi.board.asset.tag: Not Available
dmi.board.name: 429637U
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8DET54WW(1.24):bd10/18/2011:svnLENOVO:pn429637U:pvrThinkPadX220Tablet:rvnLENOVO:rn429637U:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 429637U
dmi.product.version: ThinkPad X220 Tablet
dmi.sys.vendor: LENOVO

Revision history for this message
Pete Graner (pgraner) wrote :
Revision history for this message
Pete Graner (pgraner) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Revision history for this message
Tiago Hillebrandt (tiagohillebrandt) wrote :

Same here! When I try to run it via Terminal, the Thunderbird opens with no items in the sidebar and shows the below exception.

-- Exception object --
+ QueryInterface (function) 3 lines
+ message (string) 'Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]'
+ result (number) 2153185302
+ name (string) 'NS_ERROR_XPC_GS_RETURNED_FAILURE'
+ filename (string) 'chrome://messenger/content/search.xml'
+ lineNumber (number) 109
+ columnNumber (number) 0
+ location (object) JS frame :: chrome://messenger/content/search.xml :: :: line 109
+ inner (object) null
+ data (object) null
+ initialize (function) 3 lines
*

Revision history for this message
Micah Gersten (micahg) wrote :

I believe I have everything summarized already in bug 933951, I guess I should've checked for dupes before filing. Marking this as a duplicate of bug 933951, BTW, the workaround is to disable the messaging menu extension.

Revision history for this message
Jools Wills (jools) wrote :

How did you disable the messaging menu extension? the addons settings window doesn't work here either.

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