Attachments on IMAP account (and the message that contains them) become garbage regularly

Bug #921571 reported by Carlos Moffat on 2012-01-25
This bug affects 1 person
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)

Bug Description


Every day or two, I get an email with an attachment (I've noticed this particularly with a Google Apps Gmail account) that becomes garbage. By that, I mean the attachment is shown inline (which might be binary stuff if it's a word document), and the rest of the message, including headers, it's messed up.

The only "solution" seems to be to remove the corresponding INBOX.msf, but of course this means I have to have TB rebuild that file very often.


ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: thunderbird 9.0+build2-0ubuntu0.11.10.1
ProcVersionSignature: Ubuntu 3.0.0-15.26-generic 3.0.13
Uname: Linux 3.0.0-15-generic x86_64
NonfreeKernelModules: nvidia
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
 /dev/snd/controlC1: cmoffat 2375 F.... pulseaudio
BuildID: 20111229095251
CRDA: Error: [Errno 2] No such file or directory
 Card hw:0 'Intel'/'HDA Intel at 0xdfffc000 irq 91'
   Mixer name : 'Analog Devices AD1984A'
   Components : 'HDA:11d4194a,1028026d,00100400'
   Controls : 34
   Simple ctrls : 20
 Card hw:1 'Headset'/'Logitech Logitech Wireless Headset at usb-0000:00:1a.1-2, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:0a12'
   Controls : 4
   Simple ctrls : 2
Channel: release
Date: Wed Jan 25 10:40:28 2012
ForcedLayersAccel: False
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
 default via dev eth0 proto static dev eth0 scope link metric 1000 dev eth0 proto kernel scope link src metric 1
 lo no wireless extensions.

 eth0 no wireless extensions.
 PATH=(custom, user)
Profiles: Profile0 (Default) - LastVersion=9.0/20111229095251 (Running)

RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: Upgraded to oneiric on 2011-10-21 (95 days ago) 05/27/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02 0D881F
dmi.board.vendor: Dell Inc.
dmi.board.version: A05
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd05/27/2009:svnDellInc.:pnPrecisionWorkStationT7500:pvr:rvnDellInc.:rn0D881F:rvrA05:cvnDellInc.:ct7:cvr: Precision WorkStation T7500
dmi.sys.vendor: Dell Inc.

gf (gf-interlinks) wrote :

Hello Carlos,
Thank you for submitting this bug and reporting a problem with Thunderbird.

You made this bug report in 2012 and there have been several versions of Ubuntu and Thunderbird since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
Or, if it is still a problem, could you run the following (only once):
apport-collect 921571

and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.


Changed in thunderbird (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]

Changed in thunderbird (Ubuntu):
status: Incomplete → Expired
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