Messaging Indicator does not go blue on new mail in Thunderbird

Bug #893992 reported by Nishant on 2011-11-23
This bug affects 25 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)

Bug Description

My Thunderbird is configured to connect via LAN to my college IMAP server. When a new mail arrives, there is only a system notification saying a new mail has arrived. The Messaging Indicator envelope does not turn blue. Neither does the Thunderbird icon in the Unity Launcher show unread mail count. So if I miss the notification because I was looking away, I do not have a way of knowing that a mail has arrived.
I have tried purging the whole package including the ~/.thunderbird folder, but the problem refuses to go. Messaging menu works fine because Empathy and gm-notify both use it without any trouble.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: thunderbird 7.0.1+build1+nobinonly-0ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
Uname: Linux 3.0.0-13-generic x86_64
NonfreeKernelModules: fglrx
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
 /dev/snd/controlC1: nishant 3909 F.... pulseaudio
 /dev/snd/controlC0: nishant 3909 F.... pulseaudio
 /dev/snd/pcmC0D0p: nishant 3909 F...m pulseaudio
BuildID: 20110929183320
CRDA: Error: [Errno 2] No such file or directory
 Card hw:0 'Intel'/'HDA Intel at 0xfc500000 irq 46'
   Mixer name : 'IDT 92HD73C1X5'
   Components : 'HDA:111d7675,102802be,00100103'
   Controls : 16
   Simple ctrls : 10
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfc010000 irq 48'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Channel: release
Date: Wed Nov 23 18:49:25 2011
ForcedLayersAccel: False
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110921.2)
 default via dev eth0 proto static dev eth0 scope link metric 1000 dev vmnet1 proto kernel scope link src dev eth0 proto kernel scope link src metric 1 dev vmnet8 proto kernel scope link src
 extensions.lastAppVersion - 7.0.1
 network.cookie.prefsMigrated - true
 font.size.variable.x-western - 12
 plugin.soname.list -
Profiles: Profile0 (Default) - LastVersion=7.0.1/20110929183320 (Running)
RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: No upgrade log present (probably fresh install) 11/07/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.vendor: Dell Inc.
dmi.board.version: A08
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A08
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd11/07/2009:svnDellInc.:pnStudio1555:pvrA08:rvnDellInc.:rn:rvrA08:cvnDellInc.:ct8:cvrA08: Studio 1555
dmi.product.version: A08
dmi.sys.vendor: Dell Inc.

Nishant (nishant-singh28) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Daniel Gnoutcheff (gnoutchd) wrote :

I seem to be experiencing the same problem with a POP account that's setup to use global folders (Edit -> Account settings -> [POP account name] -> Server Settings -> Advanced). Any incoming mail triggers a notification bubble but fails to change the color of the messaging menu icon.

However, if I use a separate inbox for the account, then new messages do trigger the desired color change.

Heimen Stoffels (vistaus) wrote :

I can confirm this bug and unfortanetly, Daniels suggestion doesn't work :(

AbuMaia (scarabdrowner) wrote :

I am experiencing this bug too, but I use pop3 for all my accounts instead of imap, and all of my accounts use the "inbox for this server's account". The envelope indicator icon does not change, nor does the unity icon show an unread count. Ubuntu 11.10, Thunderbird 8.

Nishant (nishant-singh28) wrote :

I had mentioned IMAP because I remembered a similar bug in Evolution which affected only IMAP accounts. I had not checked POP here.

summary: - Messaging Indicator does not go blue on new mail in Thunderbird IMAP
- account
+ Messaging Indicator does not go blue on new mail in Thunderbird account
summary: - Messaging Indicator does not go blue on new mail in Thunderbird account
+ Messaging Indicator does not go blue on new mail in Thunderbird
Nishant (nishant-singh28) wrote :

Corrected the bug title to include POP and IMAP

Nishant (nishant-singh28) wrote :

Does work occasionally now...the unread mail count shows up all the times(does get stuck occasionally even if all mails are read), and the envelope goes blue once in a while, usually when the system is not in use.

Hernando Torque (htorque) wrote :

Seems to work fine after latest updates to 11.0~b1+build2-0ubuntu1.

If you find that the envelope does not turn blue for all messages but only occasionally, this is probably not a bug but a feature, see Bug #957922 and #841116. Thunderbird now uses some algorithm to decide which (supposedly important) emails should turn the icon blue and which not, Since the user is not aware of this, the behavior may appear as random. This is possibly a duplicate of either #957922 or #841116.

Nishant: could you please check if workaround mentioned in bug #841116 comment 7 fixes the problem for you? If this is the case this bug should be marked as a duplicate of bug #957922, which is in progress.

avdd (avdd) wrote :

I have this issue in 17.0+build2-0ubuntu0.12.04.1, that is, I never have a persistent indicator that I have new mail.

The workaround mentioned in bug #841116 comment 7 does not fix it.

Using IMAP.

Joakim Ekberg (j-a-o) wrote :

Same problem here. Gmail through IMAP. Never a blue envelope. This has not always been so, but has gone on for some months, maybe since upgrading to 12.10. I have now 12.10 with all the latest updates (including proposed), Thunderbird 17.0.2, and Messaging Menu and Unity Launcher Integration 1.3.1. I've read how the envelope colour filter is supposed to work, and I think that would be fine, but it's just not working that way. And I also don't get a launcher message count, which I assume I should always get (as I did before). I do get the popup notification. I have tried both settings for extensions.messagingmenu.inboxOnly without any change.

Kreaninw (95kreaninw95) wrote :

I never get any notification from Thunderbird. I'm using GMail with Thunderbird 17(pre-installed with Ubuntu 12.04 LTS 64-bit). My Ubuntu updated to the lasted version. I expected to see notification when new e-mail arrived like when I'm on my phone. I think the problem is related to Thunderbird because I got notifications just fine with Empathy Chat.

Vadim Peretokin (vperetokin) wrote :

I don't get neither notifications nor the blue envelope. Using the ExQuilla Exchange addon for my mail.

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