Ubuntu
thunderbird package

Can not open Ubuntu One address book: "book backend is opening"

Bug #841566 reported by Séverin Lemaignan on 2011-09-05

86

This bug affects 18 people

Affects		Status	Importance	Assigned to	Milestone
	thunderbird (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Thunderbird displayed the following message whenever I interact with my email for something like 5 minutes:

There was a problem opening the address book "Ubuntu One" - the message returned was: Cannot open book: Cannot process, book backend is opening"

I guess that after the 5 min, the "backend" eventually opened...

This bug is similar but probably different from #825280

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: thunderbird 7.0~b1+build1+nobinonly-0ubuntu4
ProcVersionSignature: Ubuntu 3.0.0-10.16-generic 3.0.4
Uname: Linux 3.0.0-10-generic i686
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: skadge 1582 F.... pulseaudio
/dev/snd/controlC0: skadge 1582 F.... pulseaudio
BuildID: 20110828151035
CRDA: Error: [Errno 2] Aucun fichier ou dossier de ce type
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xfe1f8000 irq 47'
   Mixer name : 'Realtek ALC882'
   Components : 'HDA:10ec0882,1043060d,00100101 HDA:14f12bfa,10431126,00090000'
   Controls : 33
   Simple ctrls : 20
Card1.Amixer.info:
Card hw:1 'SAA7134'/'saa7133[0] at 0xfd5ff800 irq 19'
   Mixer name : 'SAA7134 Mixer'
   Components : ''
   Controls : 6
   Simple ctrls : 3
Channel: default
Date: Mon Sep 5 07:58:32 2011
ExecutablePath: /usr/lib/thunderbird-7.0/thunderbird-bin
ForcedLayersAccel: False
IfupdownConfig:
auto lo
iface lo inet loopback
IncompatibleExtensions: German Dictionary - <email address hidden>, Version=2.0.2, minVersion=1.9a8pre, maxVersion=2.0.*, Location=app-profile, Type=extension, Active=Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
IpRoute:
default via 192.168.0.1 dev wlan0 proto static
169.254.0.0/16 dev wlan0 scope link metric 1000
192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.11
ProcEnviron:
LANGUAGE=fr:en
PATH=(custom, no user)
LANG=fr_FR.UTF-8
LC_MESSAGES=fr_FR.UTF-8
SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=7.0/20110828151035 (Running)
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: Upgraded to oneiric on 2011-09-02 (2 days ago)
dmi.bios.date: 07/27/2006
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 300
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: A7J
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr300:bd07/27/2006:svnASUSTeKComputerInc.:pnA7J:pvr1.0:rvnASUSTeKComputerInc.:rnA7J:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr:
dmi.product.name: A7J
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

Tags:

Revision history for this message

Séverin Lemaignan (skadge) wrote on 2011-09-05:

#1

AlsaDevices.txt Edit (704 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (273 bytes, text/plain; charset="utf-8")
ArecordDevices.txt Edit (409 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (61.1 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (3.8 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (13.9 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.1.txt Edit (159 bytes, text/plain; charset="utf-8")
Card1.Amixer.values.txt Edit (737 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.5 KiB, text/plain; charset="utf-8")
Extensions.txt Edit (875 bytes, text/plain; charset="utf-8")
IpAddr.txt Edit (678 bytes, text/plain; charset="utf-8")
IwConfig.txt Edit (538 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (13.8 KiB, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
PciNetwork.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Plugins.txt Edit (929 bytes, text/plain; charset="utf-8")
Prefs.txt Edit (318 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (52.2 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (787 bytes, text/plain; charset="utf-8")
PulseSinks.txt Edit (2.1 KiB, text/plain; charset="utf-8")
PulseSources.txt Edit (5.3 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
Themes.txt Edit (137 bytes, text/plain; charset="utf-8")
WifiSyslog.txt Edit (1.6 KiB, text/plain; charset="utf-8")

Launchpad Janitor (janitor) on 2011-09-13

Changed in thunderbird (Ubuntu):
status:	New → Confirmed

Revision history for this message

Ian Nicholson (imnichol) wrote on 2011-09-13:

#2

I've experienced this bug whenever I open thunderbird as well.

Revision history for this message

Ian Nicholson (imnichol) wrote on 2011-09-13:

#3

Also, I am not able to access my U1 contact list from thunderbird. The Ubuntu1 program indicates that my files have finished syncing.

Revision history for this message

Rodrigo Moya (rodrigo-moya) wrote on 2011-10-28:

#4

This might be caused by evo-couchdb not being able to contact desktopcouch, which can be because of a few reasons. So to help us determine what's the problem, could you please quit thunderbird, and then, on a terminal, run the following:

$ killall -9 e-addressbook-factory
$ export COUCHDB_DEBUG_MESSAGES=1
$ /usr/lib/evolution/e-addressbook-factory

then run thunderbird again, and when you see those error messages again, please copy all the output in the terminal and paste it here.

Revision history for this message

vlc (vlc) wrote on 2011-10-29:

#5

The same happens here for a Google address book, included by extension "Google Contacts". If I restart e-addressbook-factory with debug information enabled as described above, the message does not occur and I only get the following output:

e-data-server-Message: adding type `EBookBackendFileFactory'
e-data-server-Message: adding type `EBookBackendVCFFactory'
e-data-server-Message: adding type `EBookBackendWebdavFactory'
e-data-server-Message: adding type `EBookBackendLDAPFactory'
e-data-server-Message: adding type `EBookBackendGoogleFactory'
Server is up and running...

Revision history for this message

vlc (vlc) wrote on 2011-10-29:

#6

Update to what I wrote a few minutes ago:

(1) The address book content is actually displayed, no matter if the error message was displayed or not.

(2) If I restart e-addressbook-factory without COUCHDB_DEBUG_MESSAGES set, the problem also disappears, i.e.

$ killall -9 e-addressbook-factory
$ /usr/lib/evolution/e-addressbook-factory

Revision history for this message

Si Dedman (si-dedman) wrote on 2011-11-18:

#7

same for me with opening address book "Contacts"

Revision history for this message

Paul White (paulw2u) wrote on 2019-01-11:

#8

As the U1 service hasn't existed for some time I'm closing this as the bug report is no longer valid.

Changed in thunderbird (Ubuntu):
status:	Confirmed → Invalid

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