Thunderbird "Login Failed" dialogue loop

Bug #829015 reported by Paul Stewart on 2011-08-18

This bug report will be marked for expiration in 12 days if no further activity occurs. (find out why)

12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Undecided
Unassigned

Bug Description

I set up thunderbird to be my mail client on my work computer.
It has been working without issue

My network administrator made me change my network password, which I have done.

1. I open thunderbird, and it downloads my incoming mail from our company mail, no problem.
2. It displays a dialogue box saying "Login to <servername> failed."
3. I click the "Enter New Password" button.

Expected behavior = Login text box appears
Actual behavior = The "Login Failed" dialogue box just keeps refreshing and appearing on the screen

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: thunderbird 3.1.11+build2+nobinonly-0ubuntu0.11.04.1
ProcVersionSignature: Ubuntu 2.6.38-10.46-generic 2.6.38.7
Uname: Linux 2.6.38-10-generic x86_64
Architecture: amd64
Date: Thu Aug 18 12:50:12 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: thunderbird
UpgradeStatus: No upgrade log present (probably fresh install)

Paul Stewart (paulbrianstewart) wrote :
Paul Stewart (paulbrianstewart) wrote :

Amendment:

The only way I could get my account to work was to completely delete the account, reboot and set up the account from scratch again.

Thank you.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
shankao (shankao) wrote :

Even removing the account and recreating it from scratch, I am not able to connect again to it.

Paul White (paulw2u) wrote :

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu and Thunderbird since that time.

Do you still see a problem related to the one that you reported using currently supported versions of Ubuntu and Thunderbird? Please let us know if you do otherwise this report can be left to expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

Changed in thunderbird (Ubuntu):
status: Confirmed → Incomplete
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