Thunderbird Crashes When Pasting Text from Openoffice Writer

Bug #574491 reported by Jason Sollom on 2010-05-03
This bug affects 1 person
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)

Bug Description

Binary package hint: thunderbird

Ubuntu version: 9.10 (Karmic Koala)
Package: Thunderbird
Thunderbird version:
$ apt-cache policy thunderbird
  Version table:
 *** 0
        500 karmic-updates/main Packages
        500 karmic-security/main Packages
        100 /var/lib/dpkg/status 0
        500 karmic/main Packages

What I expected to happen:
I am trying to paste text from Openoffice Writer into a Thunderbird e-mail. I expected to be able to paste the text successfully via one of two methods.
1. Using the ctrl-v short-cut.
2. Highlighting the text in Openoffice Writer and pasting via a middle mouse button click in the Thunderbird e-mail.

What happened instead:
I am trying to paste text from Openoffice Writer into a Thunderbird e-mail. I have tried using both the short-cut Ctrl-V to do the paste as well as simply highlighting the text in OpenOffice and pasting with the middle mouse button. Either attempt causes Thunderbird to hang. After attempting to paste, I can no longer type anything in the e-mail, and the main Thunderbird client is also unresponsive. This hang persists until I close Thunderbird. When I try to close it, I see the customary pop-up box option asking if I want to wait it out or kill it outright. I have tried waiting some more, but that does not solve the problem. Invariably, I end up killing Thunderbird and starting again.

There are no other symptoms. There is no output stating what the problem is.

Unfortunately, this problem is not consistently reproducible. Sometimes, I can successfully paste (via either method) into Thunderbird, but often times I cannot.

This is a high priority problem as being able to paste text into Thunderbird e-mails is very important to its ease of use.

Additional Info:
Openoffice Writer version: 3.1.1

vida (kiki-h) wrote :

I experience a crash of Thunderbird when pasting text (trough middle button or context menu) using Ubuntu 9.04.
I do not know if it is related or not.

I also tried it in safe-mode, but I do get the same effect:
$ /usr/bin/thunderbird -safe-mode
/usr/lib/thunderbird/ line 131: 2408 Segmentation fault "$prog" ${1+"$@"}

It can also happen when copying from and pasting in the same email. I do not need OpenOffice Writer.

$ apt-cache policy thunderbird
  Version table:
 *** 0
        500 jaunty-updates/main Packages
        500 jaunty-security/main Packages
        100 /var/lib/dpkg/status 0
        500 jaunty/main Packages

vida (kiki-h) wrote :

Several upgrades later with Thunderbird 3.0.10 and Ubuntu 10.04.1 I do not experience this error any more.

gf (gf-interlinks) wrote :

Hello Jason,
Thank you for submitting this bug and reporting a problem with Thunderbird.

You made this bug report in 2010 and there have been several versions of Ubuntu and Thunderbird since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
Or, if it is still a problem, could you run the following (only once):
apport-collect 574491

and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.


Changed in thunderbird (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]

Changed in thunderbird (Ubuntu):
status: Incomplete → Expired
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