Messages are sent with wrong identity when using multiple identities

[Chris rossi]

Binary package hint: thunderbird

chris@opportunity:~$ lsb_release -rd
Description: Ubuntu 8.04.1
Release: 8.04
chris@opportunity:~$ apt-cache policy thunderbird
thunderbird:
  Installed: 2.0.0.16+nobinonly-0ubuntu0.8.04.1
  Candidate: 2.0.0.16+nobinonly-0ubuntu0.8.04.1
  Version table:
 *** 2.0.0.16+nobinonly-0ubuntu0.8.04.1 0
        500 http://us.archive.ubuntu.com hardy-updates/main Packages
        500 http://security.ubuntu.com hardy-security/main Packages
        100 /var/lib/dpkg/status
     2.0.0.12+nobinonly-0ubuntu1 0
        500 http://us.archive.ubuntu.com hardy/main Packages

---------------

This worked fine in Windows XP but I recently switch to Ubuntu (8.04 aka Hardy Heron) and am now observing the following behavior:

I have two email addresses that wind up in the same mailbox. I have two identities configured for that email account, one for each email address that I use. One is a "work" address and one is a "personal" address. It seems that no matter which identity I choose for sending email it always winds up being "from" my work address.

Another symptom, which might be related, is under XP Thunderbird would do a good job of not including my email address on a "Reply to All." Now I'm seeing my own email address on the recipients list despite the fact that it's the address that is showing up for my identity.

ProblemType: Bug
Architecture: i386
Date: Sun Sep 14 23:11:38 2008
DistroRelease: Ubuntu 8.04
Package: mozilla-thunderbird 2.0.0.16+nobinonly-0ubuntu0.8.04.1
PackageArchitecture: all
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: thunderbird
Uname: Linux 2.6.24-19-generic i686

[Parthan SR (parth-technofreak)]

Thank you for taking your time to report this bug and helping to make Ubuntu better.

 Have you setup two SMTP servers in Edit > Preferences > Outgoing Server (SMTP)? Are the POP/IMAP accounts pointed to their related SMTP accounts? When you click on "<email address hidden>" in Preferences window, the last option is "Outgoing Server" and this should have the SMTP account you wish to use for that particular mail account.

Does both the mail accounts deliver the mails to the same inbox in Local Folders? Thanks in advance.

[Chris rossi (cr-spacelabstudio)]

Parthan SR wrote:
> Thank you for taking your time to report this bug and helping to make
> Ubuntu better.
>
> Have you setup two SMTP servers in Edit > Preferences > Outgoing Server
> (SMTP)?
No.
> Are the POP/IMAP accounts pointed to their related SMTP
> accounts?
N/A.
> When you click on "<email address hidden>" in Preferences window, the
> last option is "Outgoing Server" and this should have the SMTP account
> you wish to use for that particular mail account.
>
>
Again, N/A.
> Does both the mail accounts deliver the mails to the same inbox in Local
> Folders? Thanks in advance.
>
>
The same inbox using IMAP. One just forwards to the other.

chris

[Keith Moyer (keithmoyer)]

I can confirm this same problem on Ubuntu 8.10. No matter what identity I choose when writing an email the main identity's email address shows up in the "from" field. I can also confirm that this behavior works properly in the Windows version of Thunderbird.

[Keith Moyer (keithmoyer)]

This bug appears to be fixed (for me) in 2.0.0.18+nobinonly-0ubuntu0.8.10.1. The correct address is now in the from field when using an identity address.

[Mark Dwyer (mdwy62)]

I have two separate IMAP accounts I am accessing from evolution (2.24.2). They use different SMTP accounts. On the Account Editor page, neither account has "Make this my Default Account" selected. Even so, in the "Evolution Preferences" window Acct #1 is listed as the default account. When I select the Inbox for Acct #2, and compose a new message, the default identity is that of Acct #1. There is a scroll bar in the "From" field that allows me to select Acct #2 as my identity, but if I forget to do this it is sent from the (wrong) identity - Acct #1.

A work-around for this is to create a third, dummy account that is not activated, and to make this the default account. Then my "From" field is blank. Then the message cannot be sent unless I manually select (the appropriate) identity.

I note that Thunderbird selects identities based on whichever Inbox is highlighted.

[John Vivirito (gnomefreak)]

If you set the identities correctly than restart thunderbird you shouldn't see this issue. In the preferences you should see Manage Identities and add them for each one. than when you go to send them you should have a drop down at the from line and choose the address you wan to use.

This is a test you should set up as above. This seems to be more of a profile area so if the above instructions doesn't work please use mv ~/.mozilla-thunderbird ~/.mozilla-thunderbird-backup

so you can always go back if the new profiler doesnt work if it doesn't use
mv ~/.mozilla-thunderbird ~/.mozilla-thunderbird

Please restart tbird after each step

[Mark Dwyer (mdwy62)]

John,

Thank you for your reply. After I sent this bug report I realized
that I sent it to the wrong place. I am having problems with
evolution, not thunderbird. Thunderbird is working great, and does
not have this problem. I have resent this bug report to evolution.
Again thanks for your reply. I think this "bug" can be considered
resolved, at least as far as thunderbird goes.

-Mark

2008/12/27 John Vivirito <email address hidden>:
> If you set the identities correctly than restart thunderbird you
> shouldn't see this issue. In the preferences you should see Manage
> Identities and add them for each one. than when you go to send them you
> should have a drop down at the from line and choose the address you wan
> to use.
>
> This is a test you should set up as above. This seems to be more of a
> profile area so if the above instructions doesn't work please use mv
> ~/.mozilla-thunderbird ~/.mozilla-thunderbird-backup
>
> so you can always go back if the new profiler doesnt work if it doesn't use
> mv ~/.mozilla-thunderbird ~/.mozilla-thunderbird
>
> Please restart tbird after each step
>
> --
> Messages are sent with wrong identity when using multiple identities
> https://bugs.launchpad.net/bugs/270346
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "thunderbird" source package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: thunderbird
>
> chris@opportunity:~$ lsb_release -rd
> Description: Ubuntu 8.04.1
> Release: 8.04
> chris@opportunity:~$ apt-cache policy thunderbird
> thunderbird:
> Installed: 2.0.0.16+nobinonly-0ubuntu0.8.04.1
> Candidate: 2.0.0.16+nobinonly-0ubuntu0.8.04.1
> Version table:
> *** 2.0.0.16+nobinonly-0ubuntu0.8.04.1 0
> 500 http://us.archive.ubuntu.com hardy-updates/main Packages
> 500 http://security.ubuntu.com hardy-security/main Packages
> 100 /var/lib/dpkg/status
> 2.0.0.12+nobinonly-0ubuntu1 0
> 500 http://us.archive.ubuntu.com hardy/main Packages
>
> ---------------
>
> This worked fine in Windows XP but I recently switch to Ubuntu (8.04 aka Hardy Heron) and am now observing the following behavior:
>
> I have two email addresses that wind up in the same mailbox. I have two identities configured for that email account, one for each email address that I use. One is a "work" address and one is a "personal" address. It seems that no matter which identity I choose for sending email it always winds up being "from" my work address.
>
> Another symptom, which might be related, is under XP Thunderbird would do a good job of not including my email address on a "Reply to All." Now I'm seeing my own email address on the recipients list despite the fact that it's the address that is showing up for my identity.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Sep 14 23:11:38 2008
> DistroRelease: Ubuntu 8.04
> Package: mozilla-thunderbird 2.0.0.16+nobinonly-0ubuntu0.8.04.1
> PackageArchitecture: all
> ProcEnviron:
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: thunderbird
> Uname: Linux 2.6.24-19-generic i686
>

[Keith Moyer (keithmoyer)]

It appears I spoke too soon before. This bug is _not_ fixed, and still occurs in 2.0.0.18+nobinonly-0ubuntu0.8.10.1. It seems also that when replying to a message sent to one account, if you change the "From:" to a second account (note, not a second identity on the first account), the address of the first account is still in the email header. It does, however, place the message in the "Sent" folder for the second account.

It seems there are all sorts of problems in choosing a "From" address that isn't the main address of the account that is selected when opening the compose window.

[Christopher (captain-c)]

I am having this problem on Ubuntu Linux 8.10 64-bit with Thunderbird Version 2.0.0.21 (20090318). It keeps sending my work e-mail from my personal address even though I have my work e-mail selected to send from. Both are on IMAP and I am sending via a different SMTP server than the mail server. It is very annoying; please find this bug!

[Christopher (captain-c)]

Update: I find that my SMTP login name, which happens to be an e-mail address, is being used as the from e-mail instead of my account e-mail address. I am using an alternate SMTP account.

[Christopher (captain-c)]

After some more thought, if not a bug, this might be an issue with the SMTP server re-writing the from address with the account you authenticate with.

[Artem Gabrielyan (synthakai)]

Ubuntu 10.04
Thunderbird 3.0.7
Two years later the bug is still there (yesterday was bug's anniversary! :)
I have two accounts with two different SMTP servers. No matter what account is the default for sending email (Edit -> Account settings -> Outgoing server (SMTP) settings), no matter what account I choose to send from (when composing a letter), mail sending is always done via *first* SMTP in the list (Edit -> Account settings -> Outgoing server (SMTP) settings).

[Artem Gabrielyan (synthakai)]

thunderbird 3.0.10
I have noticed that in Edit - Account settings there is a parameter named Outgoing Server (SMTP) for each account. The parameter works nicely, I think the bug is solved for me :)