package thunderbird 2:1snap1-0ubuntu3 failed to install/upgrade: new thunderbird package pre-installation script subprocess returned error exit status 1

Bug #2068820 reported by Frank Prince
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
New
Undecided
Unassigned

Bug Description

Upgrade to 24.04 hung on updating thunderbird to snap.
Was unable to boot after upgrade was interrupted.
Booted to command line, enabled networking, initiated repair. Upgrade completed.
Was able to boot normally.
On first run of thunderbird got an error. Reported said I had two versions installed, snap and normal.
Reported this error against the snap.

ProblemType: Package
DistroRelease: Ubuntu 24.04
ProcVersionSignature: Ubuntu 6.8.0-35.35-generic 6.8.4
Uname: Linux 6.8.0-35-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Sat Jun 8 19:13:28 2024
ErrorMessage: new thunderbird package pre-installation script subprocess returned error exit status 1
InstallationDate: Installed on 2023-05-26 (380 days ago)
InstallationMedia: Ubuntu 20.04.6 LTS "Focal Fossa" - Release amd64 (20230316)
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal, 3.12.3-0ubuntu1
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.22.6ubuntu6
 apt 2.7.14build2
Snap: thunderbird 115.11.1-1 (stable)
SnapChanges:
 ID Status Spawn Ready Summary
 425 Done 2024-06-09T00:47:49-04:00 2024-06-09T00:48:12-04:00 Install "thunderbird" snap
SnapSource: ubuntu/+source/thunderbird
Title: package thunderbird 2:1snap1-0ubuntu3 failed to install/upgrade: new thunderbird package pre-installation script subprocess returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Frank Prince (fwp3) wrote :
tags: removed: need-duplicate-check
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