package thunderbird 1:115.10.1+build1-0ubuntu0.23.10.1 failed to install/upgrade: new thunderbird package pre-installation script subprocess returned error exit status 1

[Walid Al-Yousef]

error

ProblemType: Package
DistroRelease: Ubuntu 24.04
Package: thunderbird 1:115.10.1+build1-0ubuntu0.23.10.1
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/seq: walid 3146 F.... pipewire
 /dev/snd/controlC0: walid 3146 F.... pipewire
                      walid 3152 F.... wireplumber
BuildID: 20240417192958
CasperMD5CheckResult: pass
Channel: Unavailable
Date: Thu May 23 00:51:20 2024
ErrorMessage: new thunderbird package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2024-01-29 (114 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
IpRoute:
 default via 192.168.67.24 dev wlo1 proto dhcp src 192.168.67.112 metric 600
 192.168.67.0/24 dev wlo1 proto kernel scope link src 192.168.67.112 metric 600
MachineType: ASUSTeK COMPUTER INC. Zenbook UX3404VA_Q420VA
NoProfiles: True
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal, 3.12.3-0ubuntu1
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.22.6ubuntu6
 apt 2.7.14build2
RunningIncompatibleAddons: False
SourcePackage: thunderbird
Title: package thunderbird 1:115.10.1+build1-0ubuntu0.23.10.1 failed to install/upgrade: new thunderbird package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to noble on 2024-05-22 (0 days ago)
dmi.bios.date: 02/09/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX3404VA.209
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX3404VA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 2.9
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3404VA.209:bd02/09/2023:br5.27:efr2.9:svnASUSTeKCOMPUTERINC.:pnZenbookUX3404VA_Q420VA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3404VA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook UX3404VA_Q420VA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.