Thunderbird snap loses local folder settings in 24.04

[wil]

After Thunderbird snap installs the local folders do not import from the deb Thunderbird. There also seems to be no way to get back to the deb version. I needed to manually move the local directory back to the original.

I can no longer see my inbox and it keeps telling me that the /home/me/snap/thunderbird/hdd/home/me/.thunderbird/24a1u6qp.default/ImapMail/ is invalid

[Sebastien Bacher (seb128)]

Thank you for your bug report. What do you mean by 'the local folders'? How are those configured?

[wil (steelwil)]

How do I remove everything all settings and all accounts so that I can manually try to set it up from scratch. I tried to manually do this by deleting the snap directory but the local folders local directory keeps going to the wrong location. Upgrading does not work.

[Sebastien Bacher (seb128)]

Examining the information you have given us, this does not appear to be a bug report so we are closing it. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. If you would prefer live chat support, you can find an IRC support channel for your flavor of Ubuntu here: https://wiki.ubuntu.com/IRC/ChannelList. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

[wil (steelwil)]

Just for interest sake - Thunderbird on Debian Testing version 115.7.0 works perfectly.

[Sebastien Bacher (seb128)]

Alright but I still don't understand what 'the local folders do not import from the deb Thunderbird' means so the report is of no use to us unless you are able to explain what your issue is...

[wil (steelwil)]

Well the snap is supposed to import my previous profile - it does not.
I tied to point my local directory (under account settings) to the old location - this does not work.
The email is supposed to work - it does not.

I deleted my profile, reconfigured the mail - it still does not work.
I can send mails but I cannot receive any. I can only see my account name but I cannot see my Inbox folder etc.

I cannot revert back to the deb version - so I "reverted" back to Debian. (And I have been using Ubuntu since Warty so that is 20 years) but not having mail is kinda a deal breaker for me.

I may give 24.04.2 a go - but I will thoroughly test everything from the live install before installing.

Off topic there are other issues, which I filed bugs for. (Filezilla crashing, RDP crashing, boot not working so don't feel bad)

[Sebastien Bacher (seb128)]

> Well the snap is supposed to import my previous profile - it does not.

Could you move ~/snap/thunderbird away, start /snap/bin/thunderbird from a cmdline and share was is being printed?

[wil (steelwil)]

I did not try that, and I can no longer reproduce it. I have 7 or 8 other machines that need to be eventually upgraded, I will try on one of those but this can be quite a few months and I am very weary of this release.

It did try to import things so it was a partial success. My .thunderbird folder was symlinked maybe it has something to do with the issue. I have a SSD/spindle scenario, and symlink to the spindle for bulky things.