Unread mail notifications do not update

[Mordi]

The Thunderbird icon on the dock shows the count of new mails correctly, but the icon does not update itself once the emails have been read. Even restarting the app will not update the icon.

I would expect the notification icon to show zero (new emails) once the mails have been read.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: thunderbird 1:102.10.0+build1-0ubuntu1
ProcVersionSignature: Ubuntu 6.2.0-19.19-generic 6.2.6
Uname: Linux 6.2.0-19-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.26.0-0ubuntu2
Architecture: amd64
BuildID: 20230405152512
CasperMD5CheckResult: pass
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 9 12:11:34 2023
ForcedLayersAccel: False
IncompatibleExtensions:
 English (GB) Language Pack - <email address hidden>
 Finnish Language Pack - <email address hidden>
 Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
InstallationDate: Installed on 2022-03-22 (382 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20220321)
IpRoute:
 default via 192.168.0.1 dev wlp3s0 proto dhcp src 192.168.0.104 metric 600
 169.254.0.0/16 dev wlp3s0 scope link metric 1000
 192.168.0.0/24 dev wlp3s0 proto kernel scope link src 192.168.0.104 metric 600
MostRecentCrashID: bp-af991e4b-f99c-455f-8b24-2a1ee2160904
PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/thunderbird/omni.ja:greprefs.js:306
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=102.10.0/20230405152512 (In use)
RunningIncompatibleAddons: True
SourcePackage: thunderbird
SubmittedCrashIDs:
 bp-af991e4b-f99c-455f-8b24-2a1ee2160904
 bp-e1f0ba3b-5182-4280-9ed6-c76da2160127
UpgradeStatus: Upgraded to lunar on 2023-04-02 (6 days ago)
dmi.bios.date: 06/27/2022
dmi.bios.release: 1.41
dmi.bios.vendor: LENOVO
dmi.bios.version: R1CET72W(1.41 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20UH001AMX
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.41
dmi.modalias: dmi:bvnLENOVO:bvrR1CET72W(1.41):bd06/27/2022:br1.41:efr1.41:svnLENOVO:pn20UH001AMX:pvrThinkPadT14sGen1:rvnLENOVO:rn20UH001AMX:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20UH_BU_Think_FM_ThinkPadT14sGen1:
dmi.product.family: ThinkPad T14s Gen 1
dmi.product.name: 20UH001AMX
dmi.product.sku: LENOVO_MT_20UH_BU_Think_FM_ThinkPad T14s Gen 1
dmi.product.version: ThinkPad T14s Gen 1
dmi.sys.vendor: LENOVO

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[localhost (localhost-gmail)]

Having the same issue I do want to add that I wonder if this is actually a Thunderbird issue or perhaps a Ubuntu one. I'm seeing the same behavior on another app as well since upgrading to 23.04. In my case the electron based chat client Ferdium.

[Dror (sparrow555)]

The number icon (not just for Thunderbird) is counting the notifications of the main notification window of Ubuntu (under the date at the top bar ) and not the actual unread emails.

So even after reading an email, as the notification still exists in the main notification window, the number icon will not update.

If we remove/clear/click the notification in the main notification window, it will update the number icon (even if the email is still unread in Thunderbird)

[zasran (erik-zasran)]

re https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/2015674/comments/4

It seems to be true, I removed Thunderbird notifications and the number in the icon went down.

However that's completely unhelpful given that the number of notifications has no relevance to anything (as in I can't imagine why would one want to know that). Not sure if there are other programs where it could be useful (can't think of any) but for any email, messaging etc. program it's just misleading. Is this a recent change?

[Konstantin Sal (salah83)]

Thanks for help! I was struggling with this fantom badge numbers for months. Now I see that it's more like Gnome problem. I agree, unread system notifications should not influnce on badge number. In MacOS and in Windows the application itself decides what number should be on badge, not the OS notification system