Unable to authenticate to Google Gmail mail servers: Secure connection failed

Bug #2011471 reported by Todd Taft
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
New
Undecided
Unassigned

Bug Description

I get an error "Secure connection failed" whenever I attempt to authenticate to accounts that are hosted by Google. This affects gmail.com addresses and addresses in other domains that use Google Workspaces. I am able to connect to other mail servers (e.g. ones running dovecot).

In order to make sure the problem wasn't caused by any plugin, etc. that I had installed, I reinstalled the packages and moved aside the ~/.thundirbird directory.

The problem still occurs doing the account setup phase for the Google accounts. I enter the name, address, password in the main Thunderbird window, and then get a pop-up window that asks for account name and password again. After entering that, it proceeds to ask me if I want to allow Thunderbird permission to access mail, calendars, etc., and it then asks me to do the two-factor authentication. It's after I do the two-factor authentication and click the button to indicate that I have done so that I get the error.

There should not be any outbound firewall rules blocking connections to Google servers. IPv6 does not work properly from this network, but I don't have any known problems with IPv4 connections to Google.

Ubuntu 20.04
thunderbird 1:102.8.0+build2-0ubuntu0.20.04.1
thunderbird-gnome-support :102.8.0+build2-0ubuntu0.20.04.1

Revision history for this message
Todd Taft (taft) wrote :
Revision history for this message
Todd Taft (taft) wrote :

With thunderbird 1:115.3.1+build1-0ubuntu0.20.04.1 the error message has changed to a security error about accessing files on localhost. See attached image.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.