[snap] Editing identity doesn't display fields

[Heather Ellsworth]

Running the thunderbird snap from latest/beta: 108.0b1-1 (277)
The thunderbird snap is running on a 22.10 host that is up to date.

When I go to edit the identity associated to an account, the fields I expect (server name, port, authentication) are missing and I see an empty window (see attachments).

When I launch thunderbird from the cli, I see these logs when it launches and no other logs added when I open the Manage Identities -> Edit window.

heather@fenrir:~$ snap run thunderbird
Gtk-Message: 13:41:09.447: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
[GFX1-]: glxtest: libpci missing
[GFX1-]: glxtest: VA-API test failed: missing or old libva-drm library.
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.

[Heather Ellsworth (hellsworth)]

If you go to the Account Settings in thunderbird, click Manage Identities (this screenshot).. then you see a list of your identities tied to that account. When I click Edit for any of them, I see the blank window (attached in description).

[Heather Ellsworth (hellsworth)]

Worth noting that I refreshed my snap to stable (102.5.0-2). When I launched it on the cli, it gave me a window saying my profile was no longer compatible with this older 102 version of thunderbird. Still though, when I launched it, I see:

heather@fenrir:~$ sudo snap refresh thunderbird --stable
thunderbird 102.5.0-2 from Canonical✓ refreshed

heather@fenrir:~$ snap run thunderbird
Gtk-Message: 13:55:13.733: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
[GFX1-]: glxtest: libpci missing
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.
ATTENTION: default value of option mesa_glthread overridden by environment.

The difference from the 108 version is that the 108 version has:

[GFX1-]: glxtest: VA-API test failed: missing or old libva-drm library.

whereas the 102 version does not. Perhaps this is the issue.

I also tested the thunderbird deb in the kinetic archive, version 102.4.2+build2-0ubuntu0.22.10.1, on the same host. The same window has the expected content (see attachment).

[Olivier Tilloy (osomon)]

I can observe the regression in a kinetic VM with the beta snap. The stable snap isn't affected, so that's a recent regression.

[Mozilla-nicolasweb (mozilla-nicolasweb)]

Created attachment 9306032
TB Identities window brocken.jpeg

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:109.0) Gecko/20100101 Firefox/109.0

Steps to reproduce:

1. Start with a fresh new profile
2. Setup an email account
3. Open Account preferences
4. Click on Manage identities button
5. Add an identity

Actual results:

Empty window, with just Cancel and OK buttons

Expected results:

The window should have all fields and sub tabs

Today daily and TB beta 8 are impacted

[Mozilla-nicolasweb (mozilla-nicolasweb)]

This is really annoying, because on an existing profile, any configuration you made can't be changed but is applied (signature, answering identity, OpenPGP, SMTP, ...)

[Heather Ellsworth (hellsworth)]

On my Ubuntu 22.10 system, I see this too on the thunderbird beta snap, version 108.0b2-1.

The issue *does not* happen on the thunderbird deb (102.4.2+build2-0ubuntu0.22.10.1) provided in the Ubuntu archive, nor in the stable snap (v102.5.0-2). So on thunderbird 102 the identity panel is populated with the expected fields.

Bug in launchpad: https://bugs.launchpad.net/thunderbird/+bug/1998253

[Heather Ellsworth (hellsworth)]

FWIW I tried an older version of the snap, 107.0b4-1, and editing an identity looke normal, with the expected stuff on the panel.

[Vseerror (vseerror)]

I'm not seeing this with beta on mac 12.4. But not a new profile. Is a new profile absolutely necessary step?

[Sebastien Bacher (seb128)]

The new profile step isn't necessary no, it does the same on an existing profile. There is no warning/error on stderr not the in debug console

[Mozilla-nicolasweb (mozilla-nicolasweb)]

I use macOS 10.13.6 (I already had verified bugs, Theme for example, that do not occur with older macOS versions)
I had the issue on my usual profile and checked that I have it with a new profile (that is the case) to take apart a personal setting or profile corruption.

[Mozilla-nicolasweb (mozilla-nicolasweb)]

> (I already had verified bugs, Theme for example, that do not occur with older macOS versions)

like bug 1781437 and bug 1781463

[Mkmelin+mozilla (mkmelin+mozilla)]

I can confirm it with the STR from comment 0.
Alice, can you give us a regression window?

[Alice0775-t (alice0775-t)]

Regression window;
https://hg.mozilla.org/comm-central/pushloghtml?fromchange=5171c08d7233b84a491d3d1a13264cef3a3cb61e&tochange=35e34ed159cbb6a8407be3de30b17951b6b02737
https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=8a97830c36c3a6aedd56c1519773df80ddd68f9c&tochange=460e8620ad58b4d447c59e1e20ac94447979f2e6

Suspect: 1ad8f3c7f4b69004bd214f56df0a51704bec8402 Richard Marti — Bug 1797337 - Port bug 1796915: Use contain rather than min-{width,height} for scrollable dialogs. r=aleca

[Richard Marti (richard-marti)]

Created attachment 9306705
Bug 1803372 - Make the identity dialog work on small screens after bug 1796915. r=aleca

[Pulsebot (pulsebot)]

Pushed by <email address hidden>:
https://hg.mozilla.org/comm-central/rev/2d9e5216f608
Make the identity dialog work on small screens after bug 1796915. r=aleca

[Richard Marti (richard-marti)]

Comment on attachment 9306705
Bug 1803372 - Make the identity dialog work on small screens after bug 1796915. r=aleca

[Approval Request Comment]
Regression caused by (bug #): bug 1797337
User impact if declined: empty identity dialog on some conditions
Testing completed (on c-c, etc.): on c-c
Risk to taking this patch (and alternatives if risky): low

[Vseerror (vseerror)]

Comment on attachment 9306705
Bug 1803372 - Make the identity dialog work on small screens after bug 1796915. r=aleca

There are no more betas this cycle. This will be in 109 next week.