[snap] Thunderbird 78.11 does not play new email sound

Bug #1930887 reported by Francois Thirioux
This bug affects 1 person
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)

Bug Description

(Was the same before v. 78.11.)

TB does not play a sound when a new mail incomes, even if the correct option is selected.
Changing from default to custom sound does not change the issue.

New emails notifications do work as intended, except sound.

Revision history for this message
Olivier Tilloy (osomon) wrote :

Thanks for the report François. This was previously reported at https://forum.snapcraft.io/t/snap-thunderbird-plays-no-sounds/23953. I'm quoting my comment from that thread here:

  Can you share the output of the following command?

    snap connections thunderbird

  Also, if you’re trying to use a custom sound file, it might be that the snap sandboxing doesn’t allow the application to read that file. Where is that file located on disk?

Revision history for this message
Francois Thirioux (fthx) wrote :

I can select a custom sound from /usr/share/sounds, I don't get a deny of access.

Enter snap name: thunderbird

Available connections:
Interface Connecteur Prise Notes
audio-playback thunderbird:audio-playback :audio-playback -
avahi-observe thunderbird:avahi-observe - -
browser-support thunderbird:browser-sandbox :browser-support -
camera thunderbird:camera - -
content[gnome-3-34-1804] thunderbird:gnome-3-34-1804 gnome-3-34-1804:gnome-3-34-1804 -
content[gtk-3-themes] thunderbird:gtk-3-themes gtk-common-themes:gtk-3-themes -
content[icon-themes] thunderbird:icon-themes gtk-common-themes:icon-themes -
content[sound-themes] thunderbird:sound-themes gtk-common-themes:sound-themes -
cups-control thunderbird:cups-control :cups-control manual
desktop thunderbird:desktop :desktop -
desktop-legacy thunderbird:desktop-legacy :desktop-legacy -
gpg-keys thunderbird:gpg-keys - -
gsettings thunderbird:gsettings :gsettings -
home thunderbird:home :home -
network thunderbird:network :network -
network-control thunderbird:network-control - -
opengl thunderbird:opengl :opengl -
removable-media thunderbird:removable-media - -
wayland thunderbird:wayland :wayland -
x11 thunderbird:x11 :x11 -

Revision history for this message
Francois Thirioux (fthx) wrote :

Firefox snap gets this one, TB snap does not:

pulseaudio firefox:pulseaudio :pulseaudio -

Changed in thunderbird (Ubuntu):
importance: Undecided → Low
status: New → In Progress
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thunderbird uses libcanberra to play sound but the 3.34 gnome framework build was not including the right driver for that to work correctly. The issue was already fixed in 3.38 but we backported the change to 3.34 now, you should be able to verify by doing

$ sudo snap refresh --candidate gnome-3-34-1804

Changed in thunderbird (Ubuntu):
status: In Progress → Fix Committed
Revision history for this message
Francois Thirioux (fthx) wrote :

I can confirm it works (TB 78.11 snap, Debian 11) with default sound.
I can select a custom sound and it works too (displayed location: file:///run/user/1000/[etc.]).

Great, thanks!

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thanks for testing and confirming the fix!

Adolfo Jayme (fitojb)
tags: added: snap
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