Activity log for bug #1860330

Date Who What changed Old value New value Message
2020-01-20 12:50:35 Sean Sosik-Hamor bug added bug
2020-01-20 12:50:35 Sean Sosik-Hamor attachment added focal-thunderbird-profile-bug.png https://bugs.launchpad.net/bugs/1860330/+attachment/5321703/+files/focal-thunderbird-profile-bug.png
2020-01-20 12:50:49 Sean Sosik-Hamor bug added subscriber The Canonical Sysadmins
2020-01-20 12:53:12 Sean Sosik-Hamor bug watch added https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=946347
2020-01-20 12:53:12 Sean Sosik-Hamor bug task added thunderbird
2020-01-20 12:54:02 Sean Sosik-Hamor description I've only ever used the default Thunderbird that came packaged with Ubuntu. After upgrading from Eoan to Focal I receive the following popup error dialog: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again." The only options are "Create New Profile" and "Quit" with no option to continue using my old profile. I tried running thunderbird -ProfileManager to force my current default profile but it continued to give me the same error. I'm assuming this is a bug as it's a major inconvenience to have to reconfigure Thunderbird from scratch after an upgrade. Terminal shows: JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error: Can't find profile directory. And after clicking Quit: JavaScript error: resource://gre/modules/AsyncShutdown.jsm, line 694: Error: Phase "xpcom-will-shutdown" is finished, it is too late to register completion condition "UserInteractionTimer 1 for document 7f645eb33000" See attached screenshot. Thanks, Sean. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: thunderbird 1:68.4.1+build1-0ubuntu1 ProcVersionSignature: User Name 5.4.0-9.12-generic 5.4.3 Uname: Linux 5.4.0-9-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.11-0ubuntu15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ubuntu 2592 F.... pulseaudio BuildID: 20200110122930 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Mon Jan 20 14:43:03 2020 DefaultProfileExtensions: extensions.sqlite corrupt or missing DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) DefaultProfileLocales: extensions.sqlite corrupt or missing DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/thunderbird/omni.ja:greprefs.js:1141 DefaultProfilePrefSources: prefs.js DefaultProfileThemes: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback InstallationDate: Installed on 2018-06-06 (593 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash Profile1Extensions: extensions.sqlite corrupt or missing Profile1IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile1Locales: extensions.sqlite corrupt or missing Profile1PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/thunderbird/omni.ja:greprefs.js:1141 Profile1PrefSources: prefs.js Profile1Prefs: extensions.lastAppVersion: "68.4.1" (prefs.js) security.sandbox.plugin.tempDirSuffix: "18138464-d6cb-4282-a9d4-88ab6acfec88" (prefs.js) Profile1Themes: extensions.sqlite corrupt or missing Profiles: Profile1 - LastVersion=68.4.1/20200110122930 Profile0 (Default) - LastVersion=68.4.1/20200110143530 (Out of date) RunningIncompatibleAddons: False SourcePackage: thunderbird UpgradeStatus: Upgraded to focal on 2020-01-20 (0 days ago) dmi.bios.date: 09/05/2018 dmi.bios.vendor: System76 dmi.bios.version: 1.05.12-0 dmi.board.asset.tag: Tag 12345 dmi.board.name: Galago Pro dmi.board.vendor: System76 dmi.board.version: galp2 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: System76 dmi.chassis.version: N/A dmi.modalias: dmi:bvnSystem76:bvr1.05.12-0:bd09/05/2018:svnSystem76:pnGalagoPro:pvrgalp2:rvnSystem76:rnGalagoPro:rvrgalp2:cvnSystem76:ct10:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: Galago Pro dmi.product.sku: Not Applicable dmi.product.version: galp2 dmi.sys.vendor: System76 I've only ever used the default Thunderbird that came packaged with Ubuntu. After upgrading from Eoan to Focal I receive the following popup error dialog: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again." The only options are "Create New Profile" and "Quit" with no option to continue using my old profile. I tried running thunderbird -ProfileManager to force my current default profile but it continued to give me the same error. I'm assuming this is a bug as it's a major inconvenience to have to reconfigure Thunderbird from scratch after an upgrade. Terminal shows: JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error: Can't find profile directory. And after clicking Quit: JavaScript error: resource://gre/modules/AsyncShutdown.jsm, line 694: Error: Phase "xpcom-will-shutdown" is finished, it is too late to register completion condition "UserInteractionTimer 1 for document 7f645eb33000" See attached screenshot: focal-thunderbird-profile-bug.png Thanks, Sean. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: thunderbird 1:68.4.1+build1-0ubuntu1 ProcVersionSignature: User Name 5.4.0-9.12-generic 5.4.3 Uname: Linux 5.4.0-9-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.11-0ubuntu15 Architecture: amd64 AudioDevicesInUse:  USER PID ACCESS COMMAND  /dev/snd/controlC0: ubuntu 2592 F.... pulseaudio BuildID: 20200110122930 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Mon Jan 20 14:43:03 2020 DefaultProfileExtensions: extensions.sqlite corrupt or missing DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) DefaultProfileLocales: extensions.sqlite corrupt or missing DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/thunderbird/omni.ja:greprefs.js:1141 DefaultProfilePrefSources: prefs.js DefaultProfileThemes: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig:  # interfaces(5) file used by ifup(8) and ifdown(8)  auto lo  iface lo inet loopback InstallationDate: Installed on 2018-06-06 (593 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash Profile1Extensions: extensions.sqlite corrupt or missing Profile1IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile1Locales: extensions.sqlite corrupt or missing Profile1PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/thunderbird/omni.ja:greprefs.js:1141 Profile1PrefSources: prefs.js Profile1Prefs:  extensions.lastAppVersion: "68.4.1" (prefs.js)  security.sandbox.plugin.tempDirSuffix: "18138464-d6cb-4282-a9d4-88ab6acfec88" (prefs.js) Profile1Themes: extensions.sqlite corrupt or missing Profiles:  Profile1 - LastVersion=68.4.1/20200110122930  Profile0 (Default) - LastVersion=68.4.1/20200110143530 (Out of date) RunningIncompatibleAddons: False SourcePackage: thunderbird UpgradeStatus: Upgraded to focal on 2020-01-20 (0 days ago) dmi.bios.date: 09/05/2018 dmi.bios.vendor: System76 dmi.bios.version: 1.05.12-0 dmi.board.asset.tag: Tag 12345 dmi.board.name: Galago Pro dmi.board.vendor: System76 dmi.board.version: galp2 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: System76 dmi.chassis.version: N/A dmi.modalias: dmi:bvnSystem76:bvr1.05.12-0:bd09/05/2018:svnSystem76:pnGalagoPro:pvrgalp2:rvnSystem76:rnGalagoPro:rvrgalp2:cvnSystem76:ct10:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: Galago Pro dmi.product.sku: Not Applicable dmi.product.version: galp2 dmi.sys.vendor: System76
2020-01-20 13:14:47 Iain Lane marked as duplicate 1851936
2020-05-16 16:27:07 Launchpad Janitor thunderbird (Ubuntu): status New Confirmed