[SRU] Authentication constantly re-requested for Google
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Mozilla Thunderbird |
Fix Released
|
Critical
|
|||
thunderbird (Ubuntu) |
Fix Released
|
High
|
Olivier Tilloy | ||
Xenial |
Fix Released
|
High
|
Olivier Tilloy | ||
Bionic |
Fix Released
|
High
|
Olivier Tilloy | ||
Disco |
Won't Fix
|
High
|
Olivier Tilloy | ||
Eoan |
Fix Released
|
High
|
Olivier Tilloy | ||
Focal |
Fix Released
|
High
|
Olivier Tilloy |
Bug Description
[Impact]
A recent server-side change with google e-mail accounts (gmail) means that thunderbird consistently fails to authenticate, prompting for the user's e-mail address and password over and over, without ever succeeding.
This has been fixed upstream and is tracked by https:/
[Test Case]
In a clean environment, launch thunderbird and add an existing gmail account.
Thunderbird should auto-detect all the relevant parameters, and then an external webview should pop up to prompt for your e-mail address (it's not auto-filled, that's a separate issue that's also known upstream) and your password. After filling this in and authorizing thunderbird to access your e-mails, your account should be set up and thunderbird should start fetching e-mails from your inbox. Instead it fails to authenticate and displays the authentication pop up again.
[Regression Potential]
Low, as this is an official upstream point release that addresses only this regression (see https:/
The fix is minimal and self-contained (https:/
[Original Bug Description]
When I use Thunderbird, it keeps failing to connect with my Google (Gmail) accounts. It keeps asking for authentication via the web portal, I seem to successfully give Thunderbird authentication, but no messages come in and, soon afterwards, the web portal comes up asking for login again.
I am using OAuth2 (so this ( https:/
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: thunderbird 1:60.9.
ProcVersionSign
Uname: Linux 5.0.0-32-generic x86_64
AddonCompatChec
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/pcmC0D0p: adam 3444 F...m pulseaudio
BuildID: 20191007090404
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 30 14:56:50 2019
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
IncompatibleExt
InstallationDate: Installed on 2017-08-03 (817 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
IpRoute:
default via 192.168.1.1 dev wlp3s0 proto dhcp metric 600
10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1 linkdown
169.254.0.0/16 dev lxcbr0 scope link metric 1000 linkdown
172.29.0.0/16 dev ztnfad2dd7 proto kernel scope link src 172.29.35.74
192.168.1.0/24 dev wlp3s0 proto kernel scope link src 192.168.1.11 metric 600
Locales: extensions.sqlite corrupt or missing
Plugins: Shockwave Flash - /usr/lib/
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=
RelatedPackageV
RunningIncompat
SourcePackage: thunderbird
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to disco on 2019-05-22 (161 days ago)
dmi.bios.date: 01/21/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: G1ETB0WW (2.70 )
dmi.board.
dmi.board.name: 2347GU8
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.family: ThinkPad T430
dmi.product.name: 2347GU8
dmi.product.sku: LENOVO_MT_2347
dmi.product.
dmi.sys.vendor: LENOVO
Changed in thunderbird (Ubuntu Eoan): | |
status: | New → Triaged |
importance: | Undecided → High |
Changed in thunderbird (Ubuntu Disco): | |
status: | New → Triaged |
importance: | Undecided → High |
Changed in thunderbird (Ubuntu Bionic): | |
status: | New → Triaged |
Changed in thunderbird (Ubuntu Eoan): | |
assignee: | nobody → Olivier Tilloy (osomon) |
Changed in thunderbird (Ubuntu Disco): | |
assignee: | nobody → Olivier Tilloy (osomon) |
Changed in thunderbird (Ubuntu Focal): | |
status: | Triaged → Fix Released |
Changed in thunderbird (Ubuntu Eoan): | |
status: | Triaged → Fix Committed |
Changed in thunderbird (Ubuntu Bionic): | |
status: | Triaged → Fix Committed |
importance: | Undecided → High |
Changed in thunderbird (Ubuntu Xenial): | |
importance: | Undecided → High |
status: | New → Triaged |
Changed in thunderbird (Ubuntu Bionic): | |
assignee: | nobody → Olivier Tilloy (osomon) |
Changed in thunderbird (Ubuntu Xenial): | |
assignee: | nobody → Olivier Tilloy (osomon) |
Changed in thunderbird: | |
importance: | Unknown → Critical |
status: | Unknown → Fix Released |
Changed in thunderbird (Ubuntu Disco): | |
status: | Triaged → In Progress |
Changed in thunderbird (Ubuntu Xenial): | |
status: | Triaged → In Progress |
Changed in thunderbird (Ubuntu Xenial): | |
status: | In Progress → Fix Committed |
Changed in thunderbird (Ubuntu Disco): | |
status: | In Progress → Fix Committed |
description: | updated |
summary: |
- Authentication constantly re-requested for Google + [SRU] Authentication constantly re-requested for Google |
Changed in thunderbird (Ubuntu Disco): | |
status: | Fix Committed → In Progress |
Changed in thunderbird (Ubuntu Xenial): | |
status: | Fix Committed → In Progress |
Changed in thunderbird (Ubuntu Xenial): | |
status: | Fix Committed → Fix Released |
Changed in thunderbird (Ubuntu Xenial): | |
status: | Fix Released → Fix Committed |
Changed in thunderbird (Ubuntu Disco): | |
status: | Fix Committed → Won't Fix |
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:70.0) Gecko/20100101 Firefox/70.0
Steps to reproduce:
Clean install Thunderbird 68.2
- Add Gmail account
- Fill in Google Authentication popup window and allow app
- Fails at next window
Actual results:
Email is not synced at all
Warning saying:
Unable to log in at server. Probably wrong configuration, username or password
Password & username is correct
Expected results:
Login should Continue and account should start syncing email