Very large emojis displayed in subject line and in the email list

[Diego Germán Gonzalez]

The list of emails received from Thunderbird shows emojis. This does not happen with all accounts.
It appears to be with the last email address added.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: thunderbird 1:52.6.0+build1-0ubuntu1
ProcVersionSignature: Ubuntu 4.15.0-15.16-generic 4.15.15
Uname: Linux 4.15.0-15-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: diego 1607 F...m pulseaudio
 /dev/snd/controlC0: diego 1607 F.... pulseaudio
 /dev/snd/controlC1: diego 1607 F.... pulseaudio
BuildID: 20180131200234
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 6 15:58:17 2018
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2018-04-05 (1 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Beta amd64 (20180404)
IpRoute:
 default via 181.31.1.1 dev enp2s0 proto dhcp metric 100
 169.254.0.0/16 dev enp2s0 scope link metric 1000
 181.31.1.0/24 dev enp2s0 proto kernel scope link src 181.31.1.84 metric 100
IwConfig:
 lo no wireless extensions.

 enp2s0 no wireless extensions.
Locales: extensions.sqlite corrupt or missing
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=52.6.0/20180131200234 (In use)
RfKill:

RunningIncompatibleAddons: False
SourcePackage: thunderbird
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/14/2012
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F4
dmi.board.name: GA-78LMT-S2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF4:bd08/14/2012:svnGigabyteTechnologyCo.,Ltd.:pnGA-78LMT-S2:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-78LMT-S2:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-78LMT-S2
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[naught101 (naught101)]

Created attachment 8896820
Screenshot_20170814_122746.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170807221116

Steps to reproduce:

Open a mail folder that includes an email with emoji characters in the subject line.

Actual results:

Huge get displayed over the top of the mail list. See attached screen shot. The truck appears far too large in the message list. It also appears in the subject line in the mail view panes.

Expected results:

The truck should be the correct size. I guess this may be a font issue?

Thunderbird 52.2.1 on Kde Neon user edition (based on *buntu 16.04 LTS).

[Jorgk-bmo (jorgk-bmo)]

Could you please check the message source and paste the subject line here so we can try it and see how large our truck gets.

I've never seen it on Windows.

[naught101 (naught101)]

Subject: =?UTF-8?Q?=F0=9F=9A=9A_ORDER_SENT:_TETRIS_NINTENDO_GAME...?=

[Jorgk-bmo (jorgk-bmo)]

Created attachment 8897323
emoji.eml - Sample mail with emoji in subject

Thanks, works fine for me, I see a truck which has about the height of the text "ORDER SENT".

I guess this is a Linux Font problem. Richard, can you reproduce this with the attached e-mail?

[Richard Marti (richard-marti)]

Tested it on Mint 18.2, Ubuntu 17.4 and Fedora 26. All show a tiny truck and not like at naught. I tested it with TB 57 and 56 as I have no 52 on these systems, but this should be no difference for this issue.

[naught101 (naught101)]

I had to wipe my root partition and re-install over the weekend. I now have 52.2.1 installed on Kubuntu 17.04 beta, and the problem does not appear. I guess perhaps it was caused by some kind of library mis-match in KDE Neon? Anyway, may as well close this. Others can re-open if it seems necessary..

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1394133 has been marked as a duplicate of this bug. ***

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1390879 has been marked as a duplicate of this bug. ***

[agentcobra (agentcobra57)]

same problem for me under gnome-shell

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1436363 has been marked as a duplicate of this bug. ***

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1444099 has been marked as a duplicate of this bug. ***

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1448708 has been marked as a duplicate of this bug. ***

[Petr-nehez (petr-nehez)]

Re my report https://bugzilla.mozilla.org/show_bug.cgi?id=1448708 - what could be the workaround/fix for my problem?

Should I change used font in TB?

[Petr-nehez (petr-nehez)]

OK, I fixed it on my system (Manjaro):
1) I removed 'Noto Color Emoji' font (or package noto-fonts-emoji),
2) installed package 'aur/ttf-emojione-color' (or Mozilla's EmojiOne font manually from https://github.com/mozilla/twemoji-colr).

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1448641 has been marked as a duplicate of this bug. ***

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1448642 has been marked as a duplicate of this bug. ***

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[fmo (fmo)]

Having the same issue on an Intel NUC Skull Canyon NUC6i7KYB.

The emojis are displayed in big over the message list which makes it difficult to read.

I am using the official Ubuntu Desktop over Xorg

[Vseerror (vseerror)]

*** Bug 1454881 has been marked as a duplicate of this bug. ***

[Moz-7 (moz-7)]

I get this bug with a clean install of Ubuntu 18.04 which comes with Thunderbird 52.7.0

I tested the same emoji on Thunderbird, Firefox, gedit, Nautilus and VS Code. The emoji is huge only on Thunderbird.

[stripTM (striptm)]

The same problem as #17 in ubuntu 18.04, if is not a Thunderbird bug, could you give us more detailed instructions on how to fix it?

[Jorgk-bmo (jorgk-bmo)]

Fix the font. Read through the bug and its duplicates.

[Vseerror (vseerror)]

*** Bug 1457770 has been marked as a duplicate of this bug. ***

[stripTM (striptm)]

(In reply to Jorg K (GMT+1) from comment #19)
> Fix the font. Read through the bug and its duplicates.

Isn't this a little complicated for a new Ubuntu 18.04 installation?

Personally, I would like it to look right from the start.

Note: My Thunderbird profile is old, can this be the problem?

Or is it Ubuntu's problem that it has to install the right fonts?

[passtoor (passtoor)]

Remove the emoji resolve problem
sudo apt remove fonts-noto-color-emoji

[Diego Germán Gonzalez (diegogermangonzalez)]

In my case the problem was using the configuration folder of a later version, downloaded from the Thunderbird website in the default version included in Ubuntu.
Setting from scratch does not present the problem.
I don't invalidate the bug because there are other reports

[Vseerror (vseerror)]

*** Bug 1457897 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1458496 has been marked as a duplicate of this bug. ***

[Ahowlett-k (ahowlett-k)]

Thanks Wayne Mery for spotting all these duplicates- it's an important service.
I just reported 1458496, which Wayne correctly deduped. The problem is still occurring for me. What can I do to help find and fix the underlying cause please? My Manjaro installation is current and fairly clean, and I am happy to provide information on my system if you would like.
Thanks guys for making Thunderbird work so nicely in every other regard.

[Sebastien Bacher (seb128)]

One of the duplicates claims it's fixed in the next tb version from https://launchpad.net/~mozillateam/+archive/ubuntu/thunderbird-next

[Michał Sawicz (saviq)]

Confirmed, emojis are fine in:

$ LANG=C apt policy thunderbird
thunderbird:
  Installed: 1:57.0~b2+build1-0ubuntu0.18.04.1
  Candidate: 1:57.0~b2+build1-0ubuntu0.18.04.1
  Version table:
 *** 1:57.0~b2+build1-0ubuntu0.18.04.1 500
        500 http://ppa.launchpad.net/mozillateam/thunderbird-next/ubuntu bionic/main amd64 Packages
        100 /var/lib/dpkg/status
     1:52.7.0+build1-0ubuntu1 500
        500 http://archive.ubuntu.com/ubuntu bionic/main amd64 Packages

[Vseerror (vseerror)]

*** Bug 1458772 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

hope this ends soon

[naught101 (naught101)]

Indeed. Is there way to unsubscribe from just this bug? I don't want to unsubscribe from all bugs for which I'm a reporter...

[Wal (trees5353)]

I can confirm I too have this problem. Three pc's running ubuntu 18.04 and all have the same problem in thunderbird. This was not present running thunderbird on Ubuntu 16.04. This problem does not replicate on thunderbird in Windows. It would appear that it is Operating System specific.

[Slavic Dragovtev (slavicd)]

How do we improve the visibility of this bug, so that duplicates don't add up? I myself couldn't find this bug at first, before I reported a duplicate. Perhaps having more tags in the description would help: images, email list, emoticon, emoji, etc.?

[Slavic Dragovtev (slavicd)]

Not everyone knows those are emojis. A considerable amount of searches will be for "images in email list"

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1459422 has been marked as a duplicate of this bug. ***

[Jeremy Bícha (jbicha)]

I think this bug is actually surprisingly a duplicate of bug 1644021 which we fixed in the PPA several months ago.

[Aryx-bugmail (aryx-bugmail)]

To not receive mails about this bug, click at the top right on "Edit bug" and then at the bottom at "Never email me about this bug " and "Save Changes".

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1459493 has been marked as a duplicate of this bug. ***

[bugrasan (bugrasan)]

$ sudo apt-get install fonts-symbola
solves the problem, origin: https://ubuntu-mate.community/t/thunderbird-with-huge-icons-emoticons-mate-18-04/16249/25

therefore the thunderbird package should depend on 'fonts-symbola'.

[Vseerror (vseerror)]

Anyone filed an ubuntu bug report for this?
Or is this font the user's choice?

[Vseerror (vseerror)]

*** Bug 1460512 has been marked as a duplicate of this bug. ***

[shinyblue (shinyblue)]

Yep, bugrasan's solution works for me. Shame they're monochrome emojis, but at least text is readable now.

[Vseerror (vseerror)]

*** Bug 1461086 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1461175 has been marked as a duplicate of this bug. ***

[Lavande (lavande)]

This bug came to me after upgrading from ubuntu 17.10 to 18.04. I tried Petr Nehez's workaround (replace noto emoji font with emoji one) but it doesn't work for me.

[Markus Majer (mpathy)]

Its true, a very easy workaround is to install the fonts-symbola package:
sudo apt-get install fonts-symbola

Afterwards, all works fine.

+1 to the suggestion of bugrasan, to just add a dependency to the fonts-symbola package (looks better anyways)

[agentcobra (agentcobra57)]

fixed for me today under arch linux with thunderbird 52.8.0

[Vseerror (vseerror)]

*** Bug 1458797 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1464502 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1465356 has been marked as a duplicate of this bug. ***

[Dimitri-j (dimitri-j)]

(In reply to Lavande from comment #35)
> This bug came to me after upgrading from ubuntu 17.10 to 18.04. I tried Petr
> Nehez's workaround (replace noto emoji font with emoji one) but it doesn't
> work for me.

Same here. Fresh install of Ubuntu 18.04. The workaround has no effect. Still showing large icon in subject line. Thunderbird 52.8.0 on Ubuntu 18.04

[Great White (greatwhite)]

Created attachment 8982454
Emoji Bug

Same here. Clean install of Ubuntu 18.04. Using Thunderbird 52.8.0.

[Jeff Van Epps (lordbah)]

Is there (going to be) a solution which is a preference for "don't show emoji in subject line"? I hardly ever understand them anyway. I'm a grumpy old man who learned to read English 50+ years ago and I'd just prefer to stick with text only. (unchecking Preferences / Display / Display emoticons as graphics (under Plain Text Messages) doesn't have any effect on this)

[Wal (trees5353)]

The fix by bugrasan works OK and gets the emojis down to normal size however the emoji's are no longer colour but black and white. This is at least a good workaround for the time being.

I think you will find this problem will be fixed in a later version of Thunderbird. I downloaded Thunderbird 60 Beta tar.bz2 from their website. Without actually installing it I extracted the folder and ran that version of Thunderbird from within that folder. It will automatically pick up you settings and email addresses etc from the version you have installed.

It worked fine and the emojis contained in this version of Thunderbird are of normal size and are coloured.

[stripTM (striptm)]

I speak from a technical ignorance, but if it doesn't happen in Firefox (I see correctly emojis in the titles of the tabs, inside the pages...).

Couldn't Thunderbird solve it somehow?

[Pablo (pablopiran)]

I have same problem on a clean install of Ubuntu 18.04.

[Vseerror (vseerror)]

*** Bug 1467064 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1467701 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1467951 has been marked as a duplicate of this bug. ***

[Michal Lesniewski (wildnet)]

I tested some solutions found on launchpad and google. with fonts-symbola - but they are without colors.
lastly I installed as wrote before (in bug #1644021) Twitter Color Emoji SVGinOT Font:

https://github.com/eosrei/twemoji-color-font

sudo apt-add-repository ppa:eosrei/fonts
sudo apt update
sudo apt install fonts-twemoji-svginot

This resolved problem with big images of emoji and keep them in color.

[Vseerror (vseerror)]

*** Bug 1468458 has been marked as a duplicate of this bug. ***

[Skosoy (skosoy)]

I confirm, the bug is still actual for Ubuntu 18.04. Using Thunderbird 52.8.0.
In the same time it does not actual for Ubuntu-16, cause that version is using <Unity>. The Ubuntu science 17v start using <Gnome>.
So that, the problem, more probable, is connected with Thunderbird GUI framework which is relying to specific graphical engine functions.

As I see, Thunderbird-team should investigate the problem.

[Unicorn-consulting (unicorn-consulting)]

(In reply to s.kosik from comment #48)
>
> As I see, Thunderbird-team should investigate the problem.

This issue was fixed in core, which Thunderbird shares with Firefox on the whole in version 55. SO it should also be fixed in TB 60 and the current beta. Perhaps you would like to try it out and see.

Bug 1267909 refers

[Dimitri-j (dimitri-j)]

(In reply to Matt from comment #49)
> This issue was fixed in core, which Thunderbird shares with Firefox on the
> whole in version 55. SO it should also be fixed in TB 60 and the current
> beta. Perhaps you would like to try it out and see.
>

I downloaded Thunderbird 60.0b7 (https://download.mozilla.org/?product=thunderbird-60.0b7-SSL&os=linux64&lang=en-US) and can confirm that the issue is resolved there on Ubuntu 18.04.

[Jorgk-bmo (jorgk-bmo)]

This was fixed by bug 1267909 in mozilla54. Sadly, we didn't hear about this fix until 2018-05-06 in bug 1458797 comment #7. Mozilla core never uplifted it to mozilla52 ESR, so we never picked it up.

[Skosoy (skosoy)]

>> As I see, Thunderbird-team should investigate the problem.
>
> This issue was fixed in core, which Thunderbird shares with Firefox on the
> whole in version 55. SO it should also be fixed in TB 60 and the current
> beta. Perhaps you would like to try it out and see.

In a mount-two i going to install new Ubuntu update pack. So that will verify it. If TB version is still not updated i, will notify.

...Cheers!

[stripTM (striptm)]

Created attachment 8986004
thunderbird 57 emoji font with bug

[stripTM (striptm)]

Created attachment 8986005
thunderbird 60 emoji font without bug

[stripTM (striptm)]

Verified, in Thunderbird 60 emojis are already displayed at the correct size.

[Vseerror (vseerror)]

*** Bug 1470385 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1470511 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1471064 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1472448 has been marked as a duplicate of this bug. ***

[Ryan Lee Sipes (ryanleesipes)]

Will this be backported to 52?

[Jorgk-bmo (jorgk-bmo)]

No. Also too late. TB 52.9 has shipped and we don't plan to do 52.10 :-(

[Karl-roberts (karl-roberts)]

Just installed the newest Manjaro 17.1 with KDE Plasma 5.13.2 and Thunderbird 52.9.1.

Thunderbird is showing the bug...

[agentcobra (agentcobra57)]

(In reply to karl.roberts from comment #62)
> Just installed the newest Manjaro 17.1 with KDE Plasma 5.13.2 and
> Thunderbird 52.9.1.
>
> Thunderbird is showing the bug...

bug is fixed in version 60 and later

[Vseerror (vseerror)]

*** Bug 1477464 has been marked as a duplicate of this bug. ***

[Michael Bloom (mabloom)]

(In reply to Petr Nehez from comment #13)
> OK, I fixed it on my system (Manjaro):
> 1) I removed 'Noto Color Emoji' font (or package noto-fonts-emoji),
> 2) installed package 'aur/ttf-emojione-color' (or Mozilla's EmojiOne font
> manually from https://github.com/mozilla/twemoji-colr).

Ubuntu is using different package names. I just removed fonts-noto-color-emoji and replaced it with
 "fonts-emojione",

however...

The problem also occurred with fonts-emojione, so I removed that as well, after which the problem stopped expressing itself.

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1481144 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1482617 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1482903 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1483371 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1485919 has been marked as a duplicate of this bug. ***

[Eero (eero+launchpad)]

Did nobody at Canonical test Thunderbird even once before setting it as the default email client in 18.04?

[Wal (trees5353)]

Just in to be fair to Canonical or even Thunderbird Developers and their people it is impossible to test an application for every bug that may arise. How would you see and test an emoji email would you even think of it. There are so many things that take place when you start your email client. I am sure emoji's in emails would be the last thing they would think of testing.

To give you an example just look at Microsoft and Windows 10 or 7 how often do updates get released and something breaks. I'm sure Microsoft do their best to test their updates but sometimes these things just slip through because of a conflict with the app or the operating system.

Having said that Thunderbird 60.1 will be released any day now and this bug has been fixed in that release. You will be able to update directly from your current email client to the new one.

[Vseerror (vseerror)]

*** Bug 1490223 has been marked as a duplicate of this bug. ***

[Vseerror (vseerror)]

*** Bug 1491623 has been marked as a duplicate of this bug. ***

[Mike Hardy (mikehardy)]

Confirming color emojis works per this solution with stock TB from 18.04.01LTS
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1761844/comments/18

[Jeremy Bícha (jbicha)]

This is fixed in Thunderbird 60 which will be released to Ubuntu soon.

[Vseerror (vseerror)]

*** Bug 1498104 has been marked as a duplicate of this bug. ***

[Ian (superian)]

Confirmed fixed in the 60.2.1 release which finally hit the Bionic repositories today.

(My preferred solution would have been to erase emojis entirely from Unicode, but I know not everyone agrees with that...)

[Paul White (paulw2u)]

Also confirming as fixed and marking bug report as such.

[Jorgk-bmo (jorgk-bmo)]

*** Bug 1499263 has been marked as a duplicate of this bug. ***

[robb990099 (rebrown)]

TB 60.2.1 installed in update and bug is confirmed fixed in Ubuntu 18.04.
Thanks for the great TB work.