Improve Thunderbird notifications for Gnome Shell

Bug #1759158 reported by Eugene Romanenko
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

As Gnome Shell notification subsystem have more features than notifications in Unity, integration needs to be improved.

Currently, in artful and bionic, Thunderbird notifications have two issues:

1. On lock screen, Thunderbird always show "1 new notification" even multiple mails arrived while screen locked.

2. Thunderbird should withdrawal notifications, if message was viewed and marked as read on another device (for IMAP only).

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: thunderbird 1:52.6.0+build1-0ubuntu1
ProcVersionSignature: Ubuntu 4.15.0-12.13-generic 4.15.7
Uname: Linux 4.15.0-12-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: eugene 3929 F.... pulseaudio
BuildID: 20180131200234
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 27 10:55:59 2018
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
IncompatibleExtensions:
 English (GB) Language Pack - <email address hidden>
 Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
IwConfig:
 vboxnet0 no wireless extensions.

 enp5s0 no wireless extensions.

 lo no wireless extensions.
MostRecentCrashID: bp-63008d16-a2d5-46b1-b9d2-3f3ef0180321
Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=52.6.0/20180131200234 (In use)
RelatedPackageVersions: adobe-flashplugin 1:20180313.1-0ubuntu1
RfKill:

RunningIncompatibleAddons: True
SourcePackage: thunderbird
SubmittedCrashIDs: bp-63008d16-a2d5-46b1-b9d2-3f3ef0180321
UpgradeStatus: Upgraded to bionic on 2017-10-24 (153 days ago)
dmi.bios.date: 09/20/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2003
dmi.board.asset.tag: Default string
dmi.board.name: Z170-K
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2003:bd09/20/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ170-K:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Eugene Romanenko (eros2) wrote :
Revision history for this message
Alex (alexbennett) wrote :

I was able to reproduce both of these bugs on Bionic Daily.

1. I received 2 emails simultaneously but only received one notification on my lock screen. This is expected as Thunderbird only has one notification which states you have 2 emails so the lock screen is right.

2. I read these emails on another device and confirm that although thunderbird marks them correctly as read in the client, the notification remains on the lock screen.

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Hello Eugene,
Thank you for submitting this bug and reporting a problem with Thunderbird. You made this bug report some time ago and there have been several versions of Ubuntu and Thunderbird since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.
G

Changed in thunderbird (Ubuntu):
status: New → Incomplete
Revision history for this message
Eugene Romanenko (eros2) wrote :

Nothing was changed in Thunderbird notifications since bugreport time.
Still needs improvements.

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Ok, thanks for the update, Eugene. I will change the status back to "new" and look at next steps.
Take care
:)
G

Changed in thunderbird (Ubuntu):
status: Incomplete → Opinion
status: Opinion → New
Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Hi Eugene,
I haven't forgotten you. I will try to replicate this on my own computer so we can get this bug confirmed.
Thanks
G

Revision history for this message
Eugene Romanenko (eros2) wrote :

Thank you!

Revision history for this message
MF (egalmf) wrote :

I also experience issue 2. (on bionic) of this bug: even though messages are read and correctly marked as read in Thunderbird window, the red notification on Thunderbird dock icon is not updated.

Revision history for this message
Eugene Romanenko (eros2) wrote :

MF, this issue about integration with Gnome Shell notification subsystem.

Badge count on dock icon is another (much painful) subject (eg bug #1756837).

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Thanks for the update, MF. I will mark it as confirmed.
Have a great day.
:)
G

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Thanks for the update, MF. I will mark it as confirmed.
Have a great day.
:)
G

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Eugene Romanenko (eros2)
tags: added: focal
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.