Improve Thunderbird notifications for Gnome Shell

Bug #1759158 reported by Eugene Romanenko on 2018-03-27
This bug affects 1 person
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)

Bug Description

As Gnome Shell notification subsystem have more features than notifications in Unity, integration needs to be improved.

Currently, in artful and bionic, Thunderbird notifications have two issues:

1. On lock screen, Thunderbird always show "1 new notification" even multiple mails arrived while screen locked.

2. Thunderbird should withdrawal notifications, if message was viewed and marked as read on another device (for IMAP only).

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: thunderbird 1:52.6.0+build1-0ubuntu1
ProcVersionSignature: Ubuntu 4.15.0-12.13-generic 4.15.7
Uname: Linux 4.15.0-12-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu1
Architecture: amd64
 /dev/snd/controlC0: eugene 3929 F.... pulseaudio
BuildID: 20180131200234
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 27 10:55:59 2018
ForcedLayersAccel: False
 auto lo
 iface lo inet loopback
 English (GB) Language Pack - <email address hidden>
 Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
 vboxnet0 no wireless extensions.

 enp5s0 no wireless extensions.

 lo no wireless extensions.
MostRecentCrashID: bp-63008d16-a2d5-46b1-b9d2-3f3ef0180321
Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/ (adobe-flashplugin)
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=52.6.0/20180131200234 (In use)
RelatedPackageVersions: adobe-flashplugin 1:20180313.1-0ubuntu1

RunningIncompatibleAddons: True
SourcePackage: thunderbird
SubmittedCrashIDs: bp-63008d16-a2d5-46b1-b9d2-3f3ef0180321
UpgradeStatus: Upgraded to bionic on 2017-10-24 (153 days ago) 09/20/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2003
dmi.board.asset.tag: Default string Z170-K
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2003:bd09/20/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ170-K:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring: To be filled by O.E.M. System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Eugene Romanenko (eros2) wrote :
Alex (alexbennett) wrote :

I was able to reproduce both of these bugs on Bionic Daily.

1. I received 2 emails simultaneously but only received one notification on my lock screen. This is expected as Thunderbird only has one notification which states you have 2 emails so the lock screen is right.

2. I read these emails on another device and confirm that although thunderbird marks them correctly as read in the client, the notification remains on the lock screen.

gf (gf-interlinks) wrote :

Hello Eugene,
Thank you for submitting this bug and reporting a problem with Thunderbird. You made this bug report some time ago and there have been several versions of Ubuntu and Thunderbird since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.

Changed in thunderbird (Ubuntu):
status: New → Incomplete
Eugene Romanenko (eros2) wrote :

Nothing was changed in Thunderbird notifications since bugreport time.
Still needs improvements.

gf (gf-interlinks) wrote :

Ok, thanks for the update, Eugene. I will change the status back to "new" and look at next steps.
Take care

Changed in thunderbird (Ubuntu):
status: Incomplete → Opinion
status: Opinion → New
gf (gf-interlinks) wrote :

Hi Eugene,
I haven't forgotten you. I will try to replicate this on my own computer so we can get this bug confirmed.

Eugene Romanenko (eros2) wrote :

Thank you!

MF (egalmf) wrote :

I also experience issue 2. (on bionic) of this bug: even though messages are read and correctly marked as read in Thunderbird window, the red notification on Thunderbird dock icon is not updated.

Eugene Romanenko (eros2) wrote :

MF, this issue about integration with Gnome Shell notification subsystem.

Badge count on dock icon is another (much painful) subject (eg bug #1756837).

gf (gf-interlinks) wrote :

Thanks for the update, MF. I will mark it as confirmed.
Have a great day.

gf (gf-interlinks) wrote :

Thanks for the update, MF. I will mark it as confirmed.
Have a great day.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
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