Thunderbird ui font size is unreadable (too small) after update

Bug #1742000 reported by robert hickman on 2018-01-08
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Undecided
Unassigned

Bug Description

Thunderbird used to respect the larger system font size set in my GTK theme (can't remember what I used to set it), however after a recent update it has gone back to default which on my monitor is unreadable. This affects the applications UI dialogs such as the sidebar and list of mail on the selected account, emails themselves are displayed correctly using the minimum font size set through edit -> preferences -> display -> advanced.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: thunderbird 1:52.5.0+build1-0ubuntu0.16.04.1
ProcVersionSignature: Ubuntu 4.4.0-104.127-generic 4.4.98
Uname: Linux 4.4.0-104-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: a 1998 F...m pulseaudio
 /dev/snd/controlC0: a 1998 F.... pulseaudio
                      a 6004 F.... alsamixer
 /dev/snd/seq: a 21146 F.... lmms
BuildID: 20171122155701
Channel: Unavailable
Date: Mon Jan 8 22:47:07 2018
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-06-25 (562 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
IpRoute:
 default via 192.168.1.254 dev enp1s0 proto static metric 100
 169.254.0.0/16 dev enp1s0 scope link metric 1000
 192.168.1.0/24 dev enp1s0 proto kernel scope link src 192.168.1.114 metric 100
IwConfig:
 lo no wireless extensions.

 enp1s0 no wireless extensions.
Locales: extensions.sqlite corrupt or missing
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources:
 prefs.js
 [Profile]/extensions/{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}/defaults/preferences/preferences.js
 [Profile]/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103}/defaults/preferences/lightning.js
Profiles: Profile0 (Default) - LastVersion=52.5.0/20171122155701 (In use)
RfKill:

RunningIncompatibleAddons: False
SourcePackage: thunderbird
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: F2A88XM-DS2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: 7385307-008
dmi.chassis.type: 3
dmi.chassis.vendor: NOVATECH LTD
dmi.chassis.version: V1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd06/24/2014:svnNOVATECHLTD:pnMBB-53004C:pvrV1.0:rvnGigabyteTechnologyCo.,Ltd.:rnF2A88XM-DS2:rvrx.x:cvnNOVATECHLTD:ct3:cvrV1.0:
dmi.product.name: MBB-53004C
dmi.product.version: V1.0
dmi.sys.vendor: NOVATECH LTD
---
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC2D0p: a 2541 F...m pulseaudio
 /dev/snd/controlC2: a 2541 F.... pulseaudio
 /dev/snd/controlC0: a 2541 F.... pulseaudio
 /dev/snd/controlC1: a 2541 F.... pulseaudio
BuildID: 20180710085647
Channel: Unavailable
DistroRelease: Ubuntu 16.04
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-06-25 (749 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
IpRoute:
 default via 192.168.1.254 dev enp2s0 proto static metric 100
 169.254.0.0/16 dev enp2s0 scope link metric 1000
 192.168.1.0/24 dev enp2s0 proto kernel scope link src 192.168.1.114 metric 100
IwConfig:
 lo no wireless extensions.

 enp2s0 no wireless extensions.
Locales: extensions.sqlite corrupt or missing
Package: thunderbird 1:52.9.1+build3-0ubuntu0.16.04.1
PackageArchitecture: amd64
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources:
 prefs.js
 [Profile]/extensions/{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}/defaults/preferences/preferences.js
 [Profile]/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103}/defaults/preferences/lightning.js
ProcVersionSignature: Ubuntu 4.15.0-24.26~16.04.1-generic 4.15.18
Profiles: Profile0 (Default) - LastVersion=52.9.1/20180710085647 (In use)
RfKill:

RunningIncompatibleAddons: False
Tags: xenial
Themes: extensions.sqlite corrupt or missing
Uname: Linux 4.15.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: F2A88XM-DS2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: 7385307-008
dmi.chassis.type: 3
dmi.chassis.vendor: NOVATECH LTD
dmi.chassis.version: V1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd06/24/2014:svnNOVATECHLTD:pnMBB-53004C:pvrV1.0:rvnGigabyteTechnologyCo.,Ltd.:rnF2A88XM-DS2:rvrx.x:cvnNOVATECHLTD:ct3:cvrV1.0:
dmi.product.family: AMI PLATFORM
dmi.product.name: MBB-53004C
dmi.product.version: V1.0
dmi.sys.vendor: NOVATECH LTD

robert hickman (robehickman) wrote :
gf (gf-interlinks) wrote :

Hello Robert,
Thank you for submitting this bug and reporting a problem with font size in Thunderbird. You made this bug report some time ago and there have been several versions of Ubuntu and Thunderbird since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.
G

Changed in thunderbird (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected
description: updated

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

robert hickman (robehickman) wrote :

Hi, yes the problem still exists.

gf (gf-interlinks) wrote :

Hi Robert. Thanks for the update and the apport info. I'll look at next steps now.
Take care
:)
G

Changed in thunderbird (Ubuntu):
status: Incomplete → New
gf (gf-interlinks) wrote :

Hi Robert, I haven't forgotten you.
Are you still in Ubuntu 16.04, or did you upgrade to 18.04? Not that you have to upgrade; I just thought I would check with you.
My next step is to try to replicate it on my own computer. I now have three different versions of Thunderbird installed in containers - that's what took me so long to get back to you. I wanted to check your version before I try to replicate it.
Take care
:)
G

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