sound notification does not allow to specify a custom wav file

Bug #156615 reported by mgome< on 2007-10-24
This bug affects 3 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)

Bug Description

Binary package hint: thunderbird

Following the next steps:

1) Edit Preferences
2) General tab
3) Section When new messages arrive
4) Check button: play a sound
5) Select option: use the following sound file
6) Push Browse button and nothing happens. A window for selecting a new file
    should appear, but this is not the case.

ProblemType: Bug
Architecture: amd64
Date: Wed Oct 24 11:36:19 2007
DistroRelease: Ubuntu 7.10
NonfreeKernelModules: nvidia
Package: mozilla-thunderbird
PackageArchitecture: all
SourcePackage: thunderbird
Uname: Linux poldo 2.6.22-14-generic #1 SMP Sun Oct 14 21:45:15 GMT 2007 x86_64 GNU/Linux

mgome< (mgomez-decsai) wrote :
tdn (spam-thomasdamgaard) wrote :

I can get the Browse Files dialog.
But after I select a file to be played upon mail arrival and click Close.
Nothing happens when new mail arrives.

For some reason the sound file does not play.

I suspect this is because I ude KDE and Thunderbird is written for Gnome?

Anyway, this makes this functionality useless and thus it should be fixed.

Eric T (eric-terhark) wrote :

I have the same problem with Ubuntu and Gnome. I can select a file to play when new mail arrives, but the file won't play, even when I try the 'play' button.

Joe (jlong-cybernet) wrote :

I am having the same issue with assigning the initial sound file as the original issue on Windows XP.

Pressing the "Browse" button does nothing.

Thunderbird version (20071031).

Don (donweber) wrote :

Since Linux-Thunderbird cannot play .wav files, maybe Linux-Thunderbird could/should also offer to play .ogg files, under KDE or Gnome or whatever (it shouldn't matter). Also, if one could specify what Audio Player that Linux-Thunderbird should use, maybe that would help.

rosco (don-rosco) wrote :

Hello guys!

Try to update to version and the bug is gone - anyhow in my system (7.10)

Eric T (eric-terhark) wrote :

it did not work for me. I updated to through synaptic, but Thunderbird still will not play any wav files. I just get a 'static buzz' sound.

Daniel T Chen (crimsun) wrote :

Is this bug still present in 8.10?

Changed in thunderbird:
status: New → Incomplete
Jensen (tusche) wrote :

Hi all,

yes it's still present. I had 8.04 on my old laptop, now I did a completely new installation of 8.10 on my new notebook and installed thunderbird from vai synaptic. I still have the issue that I am not able to choose a sound file, meaning that pressing the browse button does not do anything. No file window, nothing... Apart from that, sound card is configured properly.


Hi - The same bug is present in Windows XP Pro, too.

The problem is still present with Jaunty and Thunderbird It did work for me at one time but it has stopped working for unknown reasons. I am using the exact same wav file in exactly the same location as when it worked.

Shunk (frankyates1) wrote :

I think this is a design feature to stop unwanted repeat playing of the sound.

I have done some tests and it appears to be that Thunderbird will not play the sound again after having once played it until you have actually done something in T/b. I found that opening an email (any email) or switching folder views was sufficient to get T/b to play the sound when the next email arrived. HTH.

t54 (t54) wrote :

This bug still exists in Ubuntu Karmic using Thunderbird version (20090817).

Incoming mail event generates static from all wave files - and the default system sound too when that is selected as the notifier. These same files play properly in all other applications.

Strangely, Thunderbird played WAV files OK for a short time after it was installed. Could a major or minor 'upgrade' of Ubuntu have produced an unintended effect? Or, is this a bug in Thunderbird?

Michael Lentz (mlentz) wrote :

I have the same problem using Vista Home Premium, and Thunderbird 3.0.3.

'Use the following sound file' won't let me enter a filename. Browse and Play do nothing.

Thank you for taking the time to report this bug and helping to make Ubuntu better. The package your reporting is updated and the issue should be reproducible with the live environment of the Desktop CD development release - Maverick Meerkat. It would help us greatly if you could test with it so we can work on getting it fixed in the next release of Ubuntu. You can find more about the development release at Thanks again and we appreciate your help.

Launchpad Janitor (janitor) wrote :

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]

Changed in thunderbird (Ubuntu):
status: Incomplete → Expired
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