GUI bug: emails don't appear in local inbox thread pane, but do appear in global inbox thread pane.

[b]

Note this is a render/GUI error; I confirm that my messages are present.

I have multiple email accounts and use the global inbox feature. I recently tried to look at the inbox for a particular email address, and found the list of message headers in the thread pane disappears, along with the column headings. I can click in the white space and a message is selected and I can see its contents in the message pane.

The thread pane renders properly for the other local email addresses, and the messages from the particular email address appear properly in the global inbox thread pane.

The status bar shows the inbox in question has 1609 messages, and when I filter for this email address in the global inbox, the status pane shows 1566 messages.

Rebuilding the index for this email address, restarting thunderbird, changing the layout view and starting in Safe Mode and with add-ons disabled and toolbars reset have made no difference.

I don't know what I should be looking for; I don't see anything different about this particular email address and the others that display headers in the thread pane properly.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: thunderbird 1:38.3.0+build1-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.16.0-50.66~14.04.1-generic 3.16.7-ckt16
Uname: Linux 3.16.0-50-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bbogart 1995 F.... pulseaudio
                      bbogart 2177 F.... panel-12-mixer
BuildID: 20150930122345
Channel: Unavailable
CurrentDesktop: XFCE
Date: Thu Oct 8 09:46:06 2015
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2010-11-05 (1798 days ago)
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release amd64 (20100816.1)
IpRoute:
 default via 192.168.0.1 dev eth0
 169.254.0.0/16 dev eth0 scope link metric 1000
 192.168.0.0/24 dev eth0 proto kernel scope link src 192.168.0.5
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
Locales: extensions.sqlite corrupt or missing
Profiles: Profile0 (Default) - LastVersion=38.3.0/20150930122345 (In use)
RelatedPackageVersions:
 gecko-mediaplayer 1.0.8-4ubuntu1
 rhythmbox-mozilla 3.0.2-0ubuntu2
RfKill:

RunningIncompatibleAddons: False
SourcePackage: thunderbird
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to trusty on 2015-01-01 (280 days ago)
dmi.bios.date: 08/16/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1018.002
dmi.board.name: A8V Deluxe
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1018.002:bd08/16/2007:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASUSTeKComputerInc.:rnA8VDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

[b (ben-ekran)]

See the following images that illustrate the problem:

This image shows an arbitrary message selected by clicking in the blank thread pane to select a message:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1504241/+attachment/4488881/+files/thunderbird-thread-pane-bug.png

This image shows the same message by clicking on it in the global inbox thread pane:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1504241/+attachment/4488906/+files/thunderbird-thread-pane-bug-2.png

[b (ben-ekran)]

This bug persists in 1:38.4.0+build3-0ubuntu0.14.04

[b (ben-ekran)]

Also, the bug persists in "safe-mode"

[b (ben-ekran)]

The issue persists in version 1:38.4.0+build3-0ubuntu0.14.04.1

[b (ben-ekran)]

Also reported upstream: https://bugzilla.mozilla.org/show_bug.cgi?id=1230594

[b (ben-ekran)]

The issue persists in version 1:38.6.0+build1-0ubuntu0.14.04.1

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Juan Jose Perez (jperez100)]

The issue persists in version 1:38.8.0+build1-0ubuntu0.14.04.1

[Juan Jose Perez (jperez100)]

I solved the issue by deleting the .msf file of the wrong folder (Inbox in my case). When I reopen TB, it automatically rebuilt the .msf and now it works fine.

[b (ben-ekran)]

No luck for me. I'm not sure which msf file to delete though, I see
there are 238 in my inbox. I deleted the ones that look like they should
be my inbox for that offending account:

Mail/mail.ekran.org/Inbox.msf
ImapMail/mail.ekran.org/INBOX.msf

Deleting both of these has made no difference.

Should I delete

Mail/smart mailboxes/Inbox.msf
Mail/Local Folders/Inbox.msf

?

On 16-06-10 01:17 AM, Juan Jose Perez wrote:
> I solved the issue by deleting the .msf file of the wrong folder (Inbox
> in my case). When I reopen TB, it automatically rebuilt the .msf and now
> it works fine.
>

[b (ben-ekran)]

I finally solved this by deleting all the .msf files in my profile.

Deleting only those in the comment above did not solve the issue.