Archiving large numbers of messages is slow and leaves context menu on-screen

Bug #1387439 reported by John Pye on 2014-10-30
This bug affects 2 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)

Bug Description

Hi there

When achiving large numbers of messages from my Inbox, Thunderbird leaves the context menu on-screen as an artifact. It's very annoying because thunderbird won't respond, but the context menu still stays in front of other windows when I switch to another program, eg LibreOffice as shown in the attached screenshot.

Perhaps this is a problem with Unity (I am using Unity 2D here), but more likely I think it is a problem with Mozilla running this archive operation in an inefficient 'foreground' way, when really it should be a nicely backgrounded task (eg using the Activity Manager).

ProblemType: Bug
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
 /dev/snd/controlC0: john 1576 F.... pulseaudio
BuildID: 20181010142617
Channel: Unavailable
CurrentDesktop: Unity:Unity7:ubuntu
DistroRelease: Ubuntu 18.04
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2018-08-04 (115 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
 default via dev wlp3s0 proto dhcp metric 600 dev wlp3s0 scope link metric 1000 dev wlp3s0 proto kernel scope link src metric 600
Locales: extensions.sqlite corrupt or missing
Package: thunderbird 1:60.2.1+build1-0ubuntu0.18.04.2
PackageArchitecture: amd64
PrefSources: prefs.js
ProcVersionSignature: Ubuntu 4.15.0-39.42-generic 4.15.18
Profiles: Profile0 (Default) - LastVersion=60.2.1/20181010142617 (In use)
RunningIncompatibleAddons: False
Tags: bionic
Themes: extensions.sqlite corrupt or missing
Uname: Linux 4.15.0-39-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True 07/23/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 8MET70WW (1.70 )
dmi.board.asset.tag: Not Available 129123M
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8MET70WW(1.70):bd07/23/2013:svnLENOVO:pn129123M:pvrThinkPadX1:rvnLENOVO:rn129123M:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: ThinkPad X1 129123M
dmi.product.version: ThinkPad X1
dmi.sys.vendor: LENOVO

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Paul White (paulw2u) wrote :


Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu and Thunderbird since that time. Your problem may have been fixed with some of the updates.

Do you still see a problem related to the one that you reported in a currently supported version of Ubuntu? If so, please run once in a terminal:

apport-collect 1387439

and then change the status of the bug back to "New".

Please add any additional information that you think might be relevant. Alternatively, please confirm that this is no longer a problem and that we can close the bug report. If we do not hear from you this bug report will expire in approximately 60 days time.

Thank you again for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

Changed in thunderbird (Ubuntu):
status: Confirmed → Incomplete

apport information

tags: added: apport-collected bionic
description: updated
John Pye (jdpipe) wrote : CRDA.txt

apport information

apport information

apport information

John Pye (jdpipe) wrote : IpAddr.txt

apport information

apport information

John Pye (jdpipe) wrote : Lspci.txt

apport information

apport information

John Pye (jdpipe) wrote : Prefs.txt

apport information

apport information

apport information

apport information

John Pye (jdpipe) wrote : RfKill.txt

apport information

apport information

Changed in thunderbird (Ubuntu):
status: Incomplete → New

@paulw2u: done. I have run 'apport-collect' and set status to new.

Paul White (paulw2u) wrote :

Thanks for confirming this still an issue with the latest Thunderbird release in Ubuntu 18.04. recommends not archiving more that 2000 messages at a time but doesn't say what might happen if you do. This issue is worth reporting upstream to Mozilla (I haven't found anything relevant there yet). Your original report just said "large numbers of messages". Approximately how many?

Paul White (paulw2u) wrote : is a meta bug report for collating performance related issues when archiving/deleting/moving messages

summary: - achiving large numbers of messages is slow and leaves context menu on-
+ Archiving large numbers of messages is slow and leaves context menu on-
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