Thunderbird freezes, greys out and sometimes does not recover and crashes

[Barry Drake]

I suspect that the problem has to do with large numbers of downloads demanded by gmail accounts. I have two gmail accounts and one which uses gmail as the carrier. When large attachments are received, the entire Thunderbird window greys out for a number of seconde (dependin on the speed of the computer I am using. I have two desktops and one netbook running versions from 10.04 through 14.10 (Utopic). I have neen aware of the problem for some months now, but have not known how to report it. I still don't really know how to do so, but thought it was time anyway as some friends online are seeing similar problems.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: thunderbird 1:24.5.0+build1-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.15.0-4.9-generic 3.15.0-rc7
Uname: Linux 3.15.0-4-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.3-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: barry 2092 F.... pulseaudio
 /dev/snd/controlC0: barry 2092 F.... pulseaudio
BuildID: 20140428202043
Channel: Unavailable
CurrentDesktop: Unity
Date: Sun Jun 1 18:24:02 2014
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2014-05-23 (8 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140520)
IpRoute:
 default via 192.168.2.1 dev eth0 proto static
 192.168.2.0/24 dev eth0 proto kernel scope link src 192.168.2.16 metric 1
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MostRecentCrashID: bp-8b55f2a2-9abd-4c26-8689-9dbd42130822
PrefSources:
 prefs.js
 [Profile]/<email address hidden>/defaults/preferences/smtpswitch.js
 [Profile]/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103}/defaults/preferences/lightning.js
Profiles: Profile0 (Default) - LastVersion=24.5.0/20140428202043
RelatedPackageVersions:
 rhythmbox-mozilla 3.0.2-0ubuntu2
 totem-mozilla 3.10.1-1ubuntu5
RfKill:

RunningIncompatibleAddons: False
SourcePackage: thunderbird
SubmittedCrashIDs:
 bp-8b55f2a2-9abd-4c26-8689-9dbd42130822
 bp-c52bb3ac-3cbd-4635-ad85-63faf2130725
 bp-6e5600dc-4ccc-46ef-be09-4b21f2130718
 bp-7b85d487-977e-4f0b-8c89-94a542130531
 bp-a401df13-32a4-40cf-9f26-ff20c2130305
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/11/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.60
dmi.board.name: FM2A55M-VG3
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.60:bd07/11/2013:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A55M-VG3:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

[gf (gf-interlinks-deactivatedaccount)]

Hello Barry,
Thank you for submitting this bug and reporting a problem with Thunderbird.

You made this bug report in 2014 and there have been several versions of Ubuntu and Thunderbird since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
Or, if it is still a problem, could you run the following (only once):
apport-collect BUGNUMBER

and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.

G

[Launchpad Janitor (janitor)]

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]